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Business Profile

Genetic Testing

Vikor Scientific LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Genetic Testing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/7/2023 I was charged $572.68 for a lab with no prior knowledge or explination as to why I was being billed or that I would have been billed at all. After calling my doctors office and reviewing my prior billing statements, I was told that I didn't owe anything on my account. Furthermore, I was never told I would be billed for any labs/tests run for my doctors appointment. I have been billed in the past, however my insurance covers it and has consistantly. I would like this to be resolved and not pay for something I not only was not informed about, but was also covered under my insurance.

    Business Response

    Date: 08/18/2023

    Hi *****,

    We absolutely understand your concerns regarding the recent lab bill you received. We appreciate you reaching out to us and we would like to work with you to resolve your concerns. We have tried contacting you at the phone number listed on the inquiry. Please feel free to give us a call back and we will reach out via email as well. We do have notation that our billing department was working with you to try to resolve the issue. If the issue has been resolved, please let us know and we're here to answer any of your questions.

  • Initial Complaint

    Date:08/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 2020, my wife and I each received COVID tests from our PCP. We were not informed which lab would administer the test results. One year later, Vikor sent me one bill for $120 with no explanation of benefits. I was suspicious and looked into it. I had to search back one year to locate the services they were referring to. I paid the bill.

    Fast forward to August 2022 and Vikor sent another bill of $120 for services rendered in November of 2020. I can only guess this is for my wife's test.

    Totally unacceptable for third parties to FINALLY bill for services received almost two years ago.

    Vikor Scientific, get your Accounts Payable act together.

    Business Response

    Date: 09/07/2022

    Business Response /* (1000, 5, 2022/08/30) */
    Thank you for bringing this issue to our attention. We take complaints very seriously and we want to make sure this is resolved quickly. We agree, this is absolutely unacceptable to receive a bill this long after a test was processed. We use a 3rd party billing company and apologize for the situation this has caused. We would like to look into the billing on your and your wife's account to understand the circumstances of the bill. In order to do that, we need some additional information. Can you please contact us so we can investigate why this occurred and resolve the issue?

Vikor Scientific LLC is NOT a BBB Accredited Business.

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