Complaints

This profile includes complaints for Roper St. Francis Healthcare's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Roper St. Francis Healthcare has 5 locations, listed below.

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• 

  Roper St. Francis Healthcare

  125 Doughty St STE 760 Charleston, SC 29403-5785

• 

  Roper St. Francis Healthcare

  2095 Henry Tecklenburg Dr Charleston, SC 29414-5733

• 

  Roper St. Francis Healthcare

  3500 N Highway 17 Mount Pleasant, SC 29466-9123

• 

  Roper St. Francis Healthcare

  2097 Henry Tecklenburg Dr # 322W Charleston, SC 29414-5740

• 

  Roper St. Francis Healthcare

  316 Calhoun St Charleston, SC 29401-1113

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date of transaction: 12/16/2023 out dated refund check for 48.70 over payment for healthcare service.
  Check found late bank would not cash because check was expired by 90 days. I called the facility Roper St. Francis healthcare 8536 Palmetto Commerce Parkway N Chas. SC 29456 at ***-402-1000 on 5/7/2025 spoke with customer service and they said another check would be cut and would arrive in 5-7 business days but no check came. I called the facility again on 6/3/25 spoke with customer service again this person only said that refund take time and their is a process but no logical explanation was offered why 5-7 business days was said in first conversation and no check was paid out. I am still waiting on the refund of $48.70. I explain to them that I would reach out to you for help on this matter.
  Thanks,
  Angela ***** *** ********* Road ***** ****** SC ***** phone: ***-***-****

  Business Response

  Date: 06/19/2025

  Tell us why here...Communicated with the overpayments department to confirm whether the check has been cashed or deposited, and requested the issuance of a new check if necessary.  The Credit Leadership team has issued a refund of $48.70 to the patient via check, which will be mailed to *** ********* Rd, ***** ******, SC *****-****.

• Initial Complaint

  Date:03/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Business, that neither my family or I have ever been to or even lives around, has been harassing me over 6 different bills for someone else.

  Business Response

  Date: 03/26/2025

  Called the complainant. Spoke to spouse.  Advised the caller on the process for
  receiving a bill for the wrong patient. They should return the envelope by
  marking "Return to Sender" and then placing the envelope in the
  mailbox. This will flag it in our system as a bad address. Account flagged as a
  bad address and compliance report filed. No more billing statements will be
  mailed to this address. Forwarded account to registration for the guarantor to
  get corrected.

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am rejecting this response because:

  I do not know who this person is.  Further, they have not contacted me.  It has always been me contacting Roper.  Humana claim shows I Have no balance due for the specific account. Therefore is should not have been sent to collections.  
  

  why did this person not pull the bill with the associated Humana Claim.  

  I have sent copies of the bill as well as the claim from Humana to  Mr DeLeon, CEO Roper Hospital, 3600 Calhoun St, Charleston SC.  
  

  I do not know how to upload it for BBB.  
  
  
  Sincerely,
  Debrah M

  Business Response

  Date: 02/26/2025

  Good Afternoon,
  
  I removed the PHI from the subject line - GUAR ID *********, MRN *********
  I spoke to this patient. The patient previously declined our payment plan options as it was beyond her financial means, and the account has now been sent to collections. The patient is requesting, as one-time courtesy, to pull the account back, and she has agreed to include it in her current payment plan.
  I informed her that pulling the account back is not guaranteed, as it has appropriately aged into collections. Additionally, I clarified that our first-level collections does not report to credit agencies. The patient can reach out to the first-level collections team to establish a flexible payment plan. She acknowledged this and expressed a preference to maintain a single payment plan, even if it results in a higher amount, in accordance with our guidelines.
  
  Thank You,
  Mianeh R***, CRCR | SMART | she/her
  SHIELD Team | CSRII
  

• Initial Complaint

  Date:09/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ********no more **** mailed bills or emails that had an amount due until Medicare processed the bill.
  9/3/24: Received an email from RSFH for a bill with an amount due of $106.60 .
  9/9/24: Received a bill prepared 9/1/24 from RSFH in the **** mail for $106.60 which indicated that there was NO insurance payment.
  9/10/24: Researched Medicare records and determined that Medicare had not been billed by RSFH at any time. Research also revealed that Health care providers have a maximum of one calendar year from the date of service to submit a bill to Medicare. If the claim is not received by the Medicare contractor within this timeframe, Medicare will deny the claim.
  
  I am requesting that RSFH indicate that since RSFH did not bill Medicare within one calendar year, that the bill is adjusted to ZERO for amount due and that I do not have any Amount Due. Further I want assurance that RSFH will not report any amount due to any credit agency or have a debt collection service try to collect this amount.

  Business Response

  Date: 09/10/2024

  Patient
  Name: ***** ********
  Account
  Number: ************
  System:Epic
  Date(s)
  of Service: 4/2/2023
  Facility: Roper  
  Services
  Provided: PB
  
  Caller overall
  Concern: Patient
  filed billing complaint
  Updates: See below
  
  
  4/2/2023 Patient was seen by Dr. Patrick G*****
  4/2/2023 Self Pay Discount added
  7/31/2024 Hospital Account status changed from Closed to Billed
  8/2/2024 Notification date changed to level 1
  8/5/2024 patient called Customer Service to have insurance billed
  9/3/2024 Self Pay follow up level changed from level 1 to level 2.
  9/10/2024 BBB filed
  9/10/2024 Balance written off due to untimely billing to the patient and insurance.
  9/10/2024 BBB complete.