Complaints

This profile includes complaints for Baker Motor Company Of Charleston, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Baker Motor Company Of Charleston, Inc. has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Baker Motor Company Of Charleston, Inc.

  1513 Savannah Hwy Charleston, SC 29407-7822

• 

  Baker Motor Company Of Charleston, Inc.

  425 Sigma Dr Summerville, SC 29486-7899

• 

  Baker Motor Company Of Charleston, Inc.

  1511 Savannah Hwy Charleston, SC 29407-7822

• 

  Baker Motor Company Of Charleston, Inc.

  1515 Savannah Hwy Charleston, SC 29407-7822

• 

  Baker Motor Company Of Charleston, Inc.

  1521 Savannah Hwy Charleston, SC 29407-7822

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/14/24 I submitted an inquiry to their MB location and I received an email from Rick G***** asking how he could help. I provided a few initial questions and received the quote. The quote included a $225 “discount” and nearly $7k in add-ons and fees. The fees and add-ons are quite frankly excessive and should be illegal. I professionally responded indicating that I’ve received better discounts elsewhere and that it’s not sensible to pay the same out the door price for a standard SUV as their fully-loaded coupe which is already nearly $10k more as a base model. It’s actually illogical to pay that much for the standard GLC when you can get the fully-loaded coupe for the same price so I respectfully requested that they remove me from their mailing list and clearly indicated that I would no longer be proceeding. Rick, however, responded sarcastically stating “I didn’t know you wanted to a deal!” and asked for a copy of my best offer received at another dealership so that he could “match” it. I provided this offer along with my best final price and he responded extremely arrogant making jokes about it and wishing me “luck” and that I should just “buy 2 cars”. Prior to this I remained professional and even thanked him continuously for his time and responses, but he elected rather to be abusive for no reason at all. He continued to fake apologize then proceeded to critique the offer and again (after my Google review about my experience and after I requested no further communications) arrogantly asking me to explain the copy of the offer I sent him as if I was a child or an idiot. Again, by this time I already asked him to remove me from their mailing list and I was super clear on that. I had also already clearly indicated that we were not on the same page numbers wise but he insisted on slighting me and disrespecting me. He reminds me of a perpetrator/psychological abuser that intentionally ignores a victims boundaries and treats their discomfort like some sort of game.

  Business Response

  Date: 02/15/2024

  I am sorry that you had the experience you did with a member of our team. You have been marked inactive in our system and will no longer receive any communication from Baker Motor Company.

  Business Response

  Date: 02/15/2024

  Upon further investigation, this individual has produced questionable offers from "another dealer" at multiple stores and then, when called out, posts a 1-star Google review (see link below). We do not recognize this as a legitimate complaint nor is this is not someone we want to do business with.

  ***************************************************************************************************************

• Initial Complaint

  Date:06/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The fact that I have to reach out to BBB to get a response is ludicrous, I have left over 6 messages for "Matt the Manager" at infinity with no response.
  
  Early October when evacuating from hurricane Ian I came in with my children, in an emergency and traded in my Jeep that was in my business name, Infinity financed my deal WRONG and under duress, regardless I walked off the lot being 32K UPSIDE DOWN on my 2022 QX80 with a trade in paying 1800 a month. I called later when trying to refinance and cancelled my service agreement. This was supposed to refund me another few thousand dollars to catch up on the payment. They cancelled the contract never sent the check to my lender or me so now I drive an over priced 92k car with no service agreement. I have consistently called the manager and left messages with no response. I also called several times to ask why there is so much added to my car payment and no one will speak to me, 2 other infinity dealerships have recommended I contact corporate which will be my next move if there is no response. AT this point lack of response is admitting guilt. The sales staff is predatory, I came in as a hurricane victim alone with my children and they took an opportunity to rip me off.

  Business Response

  Date: 07/05/2023

  I reached out to Ms. ************ to dicusss her experience but got her voicemail. Upon receipt of this email I immediately had my team pull up her request for cancellation and instructed a different manager to reach out to her. A refund check has been cut and will be sent to ****.

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new vehicle from Baker Infiniti back in July 2021. The car now has dry rotted tires. It was noted that it would be a safety hazard as well as stated when the car was brought to Infiniti on Saturday April 1, 2023. The vehicle is well taken care of and has a little less than 12,000 miles.
  I was given a loaner car due to the fact they would be reliable if I drove car back home. Was told they will need to replace tires on Monday and would like to handle in house rather than *********** tires as this may take time. Was told by advisor they will put ******** tires to avoid having this issue happen again.
  As of today I receive a call that *********** will prorate and I will be responsible for balance. This is immorally wrong considering the tires are dry rotted for no reason other than there is a defect of some kind.
  The vehicle is under warranty and I even paid nearly 2k for a tired and wheel package but was told that will only cover nail in tires or scuff marks. This is disheartening being told one thing then told something total opposite. The service manager advised me to file a consumer complaint with Infiniti. All 4 tires are dry rotted with less than 12k miles is obviously a defect issue.
  I would appreciate your attention to this matter ad your earliest convenience.

  Business Response

  Date: 04/07/2023

  Ms. ********* dropped her car off and stated
  that an independent repair facility (******'s Tires) told her the tires on her
  vehicle are not safe due to pre-mature cracking. We confirmed the tires have
  dry-rotted and reached out to the vehicle manufacturer for some assistance.
  INFINITI has declined the opportunity to participate with any goodwill
  assistance as tires are generally covered by the tire manufacturer. That being
  said, *********** offered Ms. ********* a pro-rated refund that equated to
  57% of the dealer cost on tires but they will not confirm or pay a claim until
  they have the tires back in their possession AND have verified the alleged
  defect. Ms. ********* stated that she does not want *********** tires back on
  the car so we offered to try (again) to get INFINITI to provide cost assistance
  toward her preferred brand of tire but to no avail. No commitments were made by
  the dealer to install ********s over ***********’s but rather that was what we
  recommended based on the client's preference.
  

  Customer Answer

  Date: 04/10/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  This whole process has been inconsistent.  As I was told on Saturday April 1st when the vehicle was dropped off at the dealership that they were providing a loaner as it was a safety issue at this point.  Then as of Friday April 7 at 12:11pm I receive a call from advisor names Chance that he felt that need to provide his opinion I can still drive the car and it’s not unsafe but the next sentence was the tires were no doubt dry rotted/  I do believe these phone calls are recorded.  

  I prefer different tires put on and was told that is what they would do on Monday 4/3 from advisor Jeremey and they preferred to do in house as it will be a lengthy process to file a warranty issue with ***********.  Then the next day I receive yer another call stating they will have to go through *********** and file a warranty issue.  The tires are defected and dry rotted with less than 13k miles.  I have received the run around.  I’m reaching out to news, attorney generals office etc 

  What is Baker Infiniti dining to make this right? 
  

  
  ******** *********

  Business Response

  Date: 04/18/2023

  I contacted Mrs. ********* outside of her BBB complaint and addressed the issue to her complete satisfaction by agreeing to cover 100% of the amount, not covered by the tire manufacturer.

• Initial Complaint

  Date:04/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday March 24, 2023 I took my 2013 Cadillac xts. In to Cadillac of Charleston for a service diagnosis. When I arrived the service associate ( Daisy K****) asked what was going on with the vehicle. I stated that when I drove over speed bumps or pot holes the passenger side of my vehicle felt as if it would drop into the holes. We want inside were she asked did I want to get any of the recommended service that GMC had for my vehicle I stated no. She then informed me that the diagnosis for the vehicle would be ($198.00) I said ok signed the paper left. Daisy K**** texted later that afternoon what the finds for my vehicle. Front structs($2573.24), rear shocks ($1602.04),an alignment ($129.95) control compressor pump($987.50). I called Daisy K**** didn't receive a answer,I left a message.Daisy K**** returned the call, when we spoke I asked about the prices quoted for my vehicle. I told Daisy K**** that I wouldn't be moving on with repairs and would be coming to get the vehicle. Daisy K**** stated " Ok I'll tell them to wash the vehicle and bring it around. I stated " not to wash the vehicle. On Saturday March 25,2023 when I arrived to pick up my vehicle I spoke with another sales associate ( Jason Freitas) about getting only what I felt the vehicle needed done. Jason Freitas stated " that that could be done, I sat down Jason Freitas worked the new service agreement. Jason Freitas stated " the services would be($2,300) I'm rounding this about its not the exact amount,but it wasn't even (2,400) Jason Freitas stated" it would take a couple of days because parts were coming from Charlotte NC. I wasn't given a copy of that service agreement, however I did sign 1. Now here it is Saturday April 1,2023 I went to pay for services when I was told the amount due ,I asked to see the paper work. Now I'm being charged for an oil change I didn't ask for or needed. Because my vehicle was at the very location on February 16,2023 for that. Also being charged for diagnosis. I was told if I got the service I wouldn't be charged diagnosis fee. Asked for a manager, Spoke with Ryan Farrell who stated" that things were already closed out he couldn't do anything about the oil change charge,that I was charged a diagnosis fee because the technicians time was used. These is unacceptable, poor customer service and flat out wrong. Daisy Kelley was rude and disrespectful. All Ryan Farrell offered was to give me 1 free oil change when I stated that I didn't want that I would no longer be a customer. Ryan Farrell offered me 3 free oli changes which I turned down. When I asked for a Cooperate Number I received a I don't know it by the cashier that checked me out. Someone needs to look into this issue as well as the miss treatment of a customer. I Will Never Receive Service At Cadillac Of Charleston Again. I Will Also Make Every and Anyone Aware Of What I Went Through And How I Was Treated And The Miss Handling Of The Situation..

  Business Response

  Date: 04/07/2023

  Ms. ****** was asked to pay for the services she authorized that, in fact, were rendered. After she expressed her dissatisfaction, she was offered some complimentary services for future use which she turned down. What exactly is she looking to have refunded at this point?

  Customer Answer

  Date: 04/25/2023

  The document Baker Cadillac submitted has no merit on the foreseen compliant. It doesn't  state or recommend any of the services that was provided on the vehicle. Here it is Baker Cadillac would rather provide unsubstantiated documents, instead of handling the mishandling of a customer. The customer service was less than 0%. The quoted price of the vehicle was nonexistent. When two different  service reps are giving a customer two different prices that's a "MAJOR ISSUE "!! Not just the money for the oil change should be refunded the diagnosis fee as well. Again The Action Not Taken Speaks Volumes For Baker Cadillac And What The Company Stands For. How They Allow Their Employees To Treat Customers..

  Business Response

  Date: 04/26/2023

  I agree with Ms. ****** that our level of communication and client care was not what it should have been and I am sorry for that. That being said, the services provided to Ms. ****** were those she expressly requested, including the oil and filter change. I agree with her that the advisor should have recommended against the request to change the oil and filter given that the work had been performed the prior month. The other charges for work performed were valid and approved by the client.

• Initial Complaint

  Date:02/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 Cadillac CT4 on 10/12/22 for $45,000. The odometer read 10,604 and all the paperwork I signed as well. My title said the car has 20,604 miles on it. I went to the car lot and spoke to the salesman. They tried to tell me I was incorrect and the car has 20,604 miles on it. I have proof my cars odometer was rolled back and they committed odometer fraud. I have proof from the DMV headquarters that they changed the numbers of the odometer on the title and registration form after I signed my name. I just want my money back and they can have their car back. I want no dealing with them at all!!!!!!!

  Business Response

  Date: 02/17/2023

  Ms. ******** is correct in stating that she purchased a 2020 Cadillac CT4 on 10/12/22 for $45,519, that the vehicle's digital odometer had 10,604 actual miles on it, and that all of the paperwork reflected an odometer reading of 10,604 (see attachment 1). She is, however, incorrect in her assertion that the odometer was rolled back or that there was/is any intention on our part to defraud. My title clerk and management team have been profusely apologetic and diligent in their efforts to quell her concerns by explaining that this was a key stroke error when the vehicle was purchased off-lease. We have also attempted to reassure her that it would be remedied expeditiously with no adverse effects to her or the value of the car. In fact, the matter has already been resolved with the DMV and a corrected title sent to Ms. ******** (see attachment #2).  

• Initial Complaint

  Date:01/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle from Mercedes-Benz Van Center Baker Motors. The vehicle was shipped by the dealership and delivered with damage to the front and rear bumpers, the four tires were each scalloped (warped) and the custom floor mats were missing. The photos and videos from the dealership did not portray any damage and the inspection preformed and provided by the dealership verified the vehicle was in road ready condition. The General Manager Brett Denver long with a salesman Charles M*** both have ignored multiple email requests for these damages to be reimbursed. Invoices for the damages have been submitted along with photos and video proving the repairs have been completed. Repayment for the out of pocket damages is expected.

  Business Response

  Date: 01/25/2023

  My team has been in communication with the client and a resolution has been reached

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2023 Macon T from dealership the car had a scratch on the drivers back door by the door handle sales associate and dealership assured me it would be fixed and you would never know that it was there
  so they issued in writing to me that the car scratch would be fixed to my satisfaction upon purchase
  the first time i took the car into the dealership when they told me it was ready it was just colored in with a paint pen and clearly the indentations were all still there just now a scratch covered with paint after a hostile debate they agreed it was not acceptable on a brand new 90,000.00 vehicle and sent car out to body shop to be fixed correctly after 26 days with out my car i get a call today that it was ready for pick up I went to dealership to pick up my car and it still had over spray from the paint on the car as i pointed this out to my sales associate Christi M*******  she yelled at me that Its never ending with me its always something else never happy in front of other people out side embarrassed me and walked off leaving me standing there no keys to my car nothing just left the sales manager Georgia came outside and said she clearly seen the over spray I was talking about this is worst experience I have ever had purchasing a vehicle I still have over spray on my vehicle but no one at this dealership clearly cares about my experience I would like to speak with someone that can get the over spray off the car that has customer experience and not the mission of making me feel bad for just expecting what was promised to me at the time of purchase a month ago

  Business Response

  Date: 01/10/2023

  I have spoken to Mrs. ******** about her experience and some of the areas where we did not provide the Baker experience. I have assured her that I will stand behind the promises we made and get her Porsche ownership experience back on track.

   

  AJ G******

  Dealer Group General Manager

  Baker Motor Company

  Customer Answer

  Date: 01/10/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* ********