Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately, after reading all the other complaints against this company I know a resolution will never actually happen. They like to exploit legal loopholes unethically as a way to gain profit off of innocent individuals such as myself. On April 12, 2025, I emailed my first request to the company for a formal dispute. I received an email instantly stating that I would hear a response within 24 hours. This never occurred. I sent a second email yesterday morning and still have had zero response. My husband and I were required to pay $50 for removal of a parking boot from our truck. When I initially saw the boot, I assumed the person responsible thought that we had parked in a golf cart parking spot, as a few of these were reserved on the left side of our vehicle. I saw the gentleman across the parking lot who seemed to be the one responsible, so I approached him and explained to him that I believed we were mistakenly booted. He then told me that we were in a private parking lot, which was news to us. I asked him to walk over so I could show him that not only does our parking spot not have a sign explaining that, but neither does the parking spot next to me, which also had a truck parked in it blocking our view of the signs further down on this row of spots. He then explained that the law states not every parking spot has to have signage explaining this, and because the lot was all private, we were still responsible. I tried to explain that we drove directly into the parking spot, and our view of any signs stating that this row of parking spots was to be paid for was completely blocked off by the truck next to us, and that we had no idea the entire lot was private. He told me that this happens a lot in this parking spot, that there was nothing he could do, and that we had to pay him $50 to remove the boot. I know no resolution will come from this, but at least it's documented that this company hides behind obscure law to take advantage of out-of-towners.

  Business Response

  Date: 04/29/2025

  To whom it may concern,

  Acme Parking responded to the email received. Per the photograph provided by Miranda Shaw you can visibly see a sign that states all spaces pay to park to which we conveyed in our email response. This being said, they parked in the parking lot which has sufficient signage in addition to two 6 square foot signs that state all spaces are pay to park. In no way do we prey on anyone, we simply enforce unpaying customers to which they did not pay to park therefore they were rightfully enforced.

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/28/2025, @ 3:59pm in Mt. Pleasant SC, I texted my vehicle information to pay for parking at 97 Church Street, lot #420 and entered payment information as requested.
  My entry was confirmed, fee $5 accepted and confirmed with document from Acme Parking. Upon returning I saw my car had been booted. Followed procedures to pay fee, boot removed and followed up with Acme to resolve booting fee charge. Contacted ACME @ 8439943458 to resolve fee. Advised to contact XpressPark @ 8882708335 to resolve. Neither ACME nor XpressPark will accept complaint that they are responsible party to resolve the $56.63 charge which was charged to my bank card. The parking fee paid and acknowledged at 3:59pm displaying $5 was 4 hours of parking time. My car booted at 5:02PM was within the 4 hours. I paid $56.63 via phone APP as directed and attendant removed boot. He offered no explanation as to boot reason or process and advised to contact ACME info as provided on warning placard. Contacted ACME @ above # and sent email to them as requested. Received email advised to contact XpressPark at # above. XpressPark advised they did not collect fees and to contact ACME. Contacted ACME again and they advised to contact XpressPark to resolve matter. I'M GETTING THE RUN-AROUND. I have attached documents I was able to retrieve and save for your use and follow up. RESOLUTION SOUGHT: 1 Refund $56.63 for mistaking fee since my bank card carried noted pending parking fee for several days. My documents clearly display my complaint description. 2 Electronic interference was present for several hours within my Volvo's speaker system. DOES ACME or XpressPark use any jamming devices to interfere/manipulate XpressPark APP download so that the Bank card fee does not complete cycle and ACME/XpressPark can charge a greater $$ to make more money? Seems to be fraudulent activity to make more $$$. Neither company will accept responsibility or take refund request. Real Flim-Flam operation by both.

  Business Response

  Date: 04/14/2025

  To whom it may concern, 

  We received the email in question (attached above). We responded to the email to the best of our abilities based on the information provided to which we never received additional communication. We cannot be held responsible for the platform companies customer service. 

• Initial Complaint

  Date:11/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/3/24 I parked in Charleston SC with wife with handicap in mirror in a area where there was no means to pay and we had our wheel locked with a note from ACME that we had to pay by credit card to get it off with nobody to be able to explain what the ticket was for … appeared to be a scam. I’ve emailed the Mayor in hopes to hear back. I should be refunded! I’m on oxygen my husband is too and we needed to get back to get more oxygen and we were there 1 1/2 hours max. No signs of “ no parking”

  Business Response

  Date: 11/11/2024

  To whom it may concern, 

  The customer did not purchase a parking pass in this parking lot where there are over 40 signs including 4 signs at the entrances of the parking lot instructing how to pay. The how to pay signs are 24x36 inches and highly visible. Unfortunately in reference to the handicap status of the vehicle and its occupants this does not preclude the customer from paying. As shown in the attachment provided there are explicit direction on how to pay for the citation. The warning placed on their windshield also includes a call center phone number with 24/7 service that would have helped them through the process in addition to an email address. To reiterate, the customer did not pay for parking therefor the enforcement was rightfully placed. Thank you.

  Customer Answer

  Date: 11/12/2024

  There were no signs in their pictures or ours and neither people i spoke to could explain the citation. I spoke with Mayor he says he gets many complaints in a email i have. 

  Business Response

  Date: 11/13/2024

  It is not required to have signage in every space, we have sufficient signage per city regulations. As stated previously there are signs at the entrances of the parking lot.

  Customer Answer

  Date: 11/13/2024

  This is absurd… neither the person on phone or the guy who came knew what we did wrong and i will get back with Mayor and BBB that this is unacceptable and we should be refunded. There were no signs they hit out of state ppl and definitely when ppl saw our vehicle and 4-5 others they backed out. My credit card was charged under a name Computer something or another waiting on the company to send bc it was not ACME . Thanks for your help but i do not consider it resolved. This is an out of state scam. 

• Initial Complaint

  Date:05/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to eat at Red’s Restaurant in Shem Creek (in Mt Pleasant, SC on May 4, 2024). Parked in a parking space that did not have a paid parking sign at the space ( I have pictures to prove it, if necessary). After eating, came out to find a boot on my car wheel for immobilization. I had to pay $50 to be able to move my car. There was no indication that I would have to pay to park in that spot! This is a very unfair practice and should be illegal. Taking advantage of visitors to Mt Pleasant/ Charleston.

  Business Response

  Date: 05/07/2024

  This parking lot has the required amount of parking signs it actually exceeds the amount of parking signage that is required. Every space does not need to be signed there are over 40 signs stating the instructions on how to pay for parking. that being said the customer parked in a pay to park private parking lot and did not pay. Acme Parking was in no way in the wrong to enforce a car that had not paid for parking. 

  Customer Answer

  Date: 05/09/2024

  We first parked in the parking lot of Water’s Edge. When we found out we had to pay $25 to park, we decided to leave. Two diners who were leaving Water’s Edge said if we could find a parking spot without a sign there was no charge ( like the ones facing the road- in the SAME parking lot). We then went to Red’s and found a space with no sign. Parked the car and came out to a boot being placed on my car. The signs were exactly the same in both parking lots. This is an unacceptable practice!
  
  
  Sincerely,
  Linda H

  Business Response

  Date: 05/09/2024

  Unfortunately, the signs are nothing alike at these two different parking lots. Nor are these properties affiliated with one another. Taking advise from another person was the customer's choice in no way was the person to whom they spoke a representative of the parking lot or the enforcement company. The ownness is solely on the customer to pay for parking in a pay to park parking lot It is the responsibility that ACME Parking to enforce cars that have not paid for parking. In conclusion Acme Parking was not in error to enforce.

• Initial Complaint

  Date:04/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked at Acme's lot at Rafers Alley & East Bay. I paid for a parking pass through their app, which I had used several times that week. I was notified that my time was expiring and renewed my pass. I returned to my car to find a BOOT ON IT. A flier on my dash directed me to pay a $56 fine. I then had to wait for someone to remove the boot. I will add that I was traveling with my elderly father who also had to stand in the lot waiting.
  Why was I fined? Acme is claiming that I entered only a single number for my license plate. This claim is suspect since the form I used to pay the fine auto-populated my license plate. It seems that Acme had my license plate all along. And even if there was some glitch, why build a parking app that does not set parameters on a required field so that customers are alerted to such a potential mistake? This is a scam and a disgrace. We spent hundreds in Charleston over several days. We will never visit again.

  Business Response

  Date: 04/29/2024

  Acme Parking is not the platform. Acme parking enforces based on license plate numbers. Acme parking cannot be held responsible for user error. The license plate numbers were not in the system showing an active pass. The cost of the parking pass was refunded.  

  Business Response

  Date: 05/03/2024

  This complaint is in reference to the text to pay system. Acme Parking is not the platform. Acme parking does not control the platform provider. Acme parking enforces based the information provided by the customer through the platform.

  Customer Answer

  Date: 05/06/2024

   I am rejecting this response because, if this is the best response Acme has for its behavior then people should be steered away from ever doing business with them. You want me to believe that Acme knowingly uses a flawed platform and yet bears no responsibility when the flaw causes problems for their customers? Who does business like that??!! Acme should be ashamed of themselves for pretending like they have no choice but to use a platform that generates mistakes AT THE EXPENSE OF THEIR CUSTOMERS. Companies are responsible for their choice of platforms. They are responsible for the customer experience.  I cannot believe that the Charleston BBB knows this is going on and does nothing to hold Acme accountable. 

  
  Sincerely,
  
  Kathleen M********

• Initial Complaint

  Date:04/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/09/10 at 11:54 am, I parked at the lot at Anson and Pinckney in Charleston and entered my correct registration number. I paid $25.09 for 4 hours of parking, which was good until 3:54 pm. (See receipt)
  
  At 2:15pm, over an hour and a half before my parking expired, I came back to find a boot on my car. I called the number on the ticket, but was told I had to use my phone to text and pay another $50 for the citation, which came out to $56.63 with their fees.
  
  I was not the only one affected. Numerous other individuals were in the parking lot and had similar experience in which they legitimately paid and were not expired, but got booted and could not speak with a live human being, yet had to send an email and hope for the best.
  
  I want to be reimbursed for the fine and cost issued to me in error.

  Customer Answer

  Date: 04/10/2024

  Acme refused to refund the fine money. They claimed I parked in Zone *** but paid for Zone **.  I used the QR code posted on their sign located right by my vehicle to pay for the 4 hours. If there was a discrepancy in zones, it's on Acme.

  It would make no sense for me to knowingly pay for parking and then move my vehicle elsewhere. My vehicle never moved from the time I parked it at 11:54 am until I found it booted at 2:15 and it still had until 3:54 pm on the meter.

  Business Response

  Date: 04/11/2024

  This person purchased a parking pass on Apri, 9th at zone # **. The car was parked at zone # ***. The car was enforced at Zone *** to which no parking pass was purchased. It is the responsibility of the person purchasing the pass to confirm the information inputted is correct. We at Acme Parking are not in the wrong to enforce a car that has not paid. Acme Parking is not the platform company and does not control the technology therefor cannot be held responsible or in fault of this matter. In addition, our call center for enforcements is to a real human complaints are directed to send emails due to the nature of the information needed to address issues ie screen shots or receipts.  

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sat. February 17 at 11;10 AM, I purchased two hours of parking, and paid $25.65 for that in advance. I returned to leave at 12;55PM and found that the car had been immobilized; at the time, did not know why this action had been taken. After paying an additional charge of $56.63 and speaking to the attendant who came to release the car, we discovered that the reason was due to transposing a digit on the Lic. plate. Thereafter, email communication with Acme about this concluded with their refusal to refund the amount, $56.63 over-paid them for two hours of parking.

  Business Response

  Date: 02/26/2024

  We Understand this can be frustrating, but the system is based on License plate information, and it is the responsibility of the person purchasing the pass to make sure they are putting in the right information. There is even a red pop up giving instructions in addition to a review screen before completing the purchase. This person inputted the plate # ****** when the actual plate on the vehicle was ****** this is in no way our error not was it unjust since the Plate # ****** Had not purchased a pass.   

  Business Response

  Date: 02/26/2024

  Acme Parking enforces based on the information. The information provided was what resulted in the enforcement of the parking. Acme Parking cannot be held responsible for the customers error I suggest the customer contact the platform company for a request of refund of the parking pass.    

  Customer Answer

  Date: 02/27/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: As a visiting tourist to Charleston, SC, February 17, 2024, my experience with Acme Parking on George Street was difficult to use and unsatisfactory. While I realize parking for travelers visiting Charleston is a necessary and vital need which this company provides, it also operates simultaneously as a "tourist trap".

  Sincerely;

  Lewis W*****

• Initial Complaint

  Date:01/03/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has the poorest method of communicaton. My complaint is they are double billing (ACH) me each month now since Dec 1. There is no one who they will let my speak with. Secondary service advised me to send an email. Done that. No reponse within 24 like they promised.

• Initial Complaint

  Date:09/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** **** *******, MD
  2:20?PM (0 minutes ago)
  to Acme
  
  Understand about the sign & your position. However, it is very ambiguous, and you owe it to your customers to change those signs. I am going to ask the restaurant and their owners (who I know) to demand you change the signs immediately. The nice young man who unlocked the boot for us stated that this was a point of contention with other customers who got booted.
  
  As you are not going to refund or partially refund our money, please out of respect for your future customers, please change the sign so it is not misleading. Make it look like you are entrapping people.
  
  ***** *******, MD
  
  
  www.FLCCC.net/WholeBodyHealth
  
  The BODY
  
  
  Priority Health Academy
  
  
  Follow me on Substack: ****************
  
  Information contained in this e-mail transmission is privileged and confidential. If you are not the intended recipient, do not read, distribute, or reproduce this transmission. Please call ###-###-####, or reply to this e-mail to notify the sender, and delete this message immediately.
  
  
  
  
  On Mon, Sep 25, 2023 at 1:11?PM Acme Parking <***********@charlestonconnection.net> wrote:
  Good Afternoon,
  
  Unfortunately we cannot provide a refund for this grievance. The sign clearly states "Monday-Friday 10am-4pm parking @ no charge" and you were enforced at 7:17pm on a Saturday meaning the no parking exception does not apply.
  
  Have a blessed day!
  
  Sincerely,
  
  ***********@charlestonconnection.net
  36 Broad St
  Charleston SC 29401
  
  
  On Sat, Sep 23, 2023 at 9:23?PM ***** **** *******, MD wrote:
  We were booted but the sign was very ambiguous and we interpreted it as NO Charge Parking during the time we were there. On a Saturday in the evening.
  
  The fellow that un-booted us told me to send in the orange paper, my receipt and a photo of the sign to see if I can get a reimbursement back, if there was something you can do about this.
  
  Thanks,
  
  J* *******, MD
  ###-###-####

  Business Response

  Date: 09/25/2023

  This customer is complaining about the sign not clearly stating the hours of operation. I have attached the sign which clearly states that Monday -Friday 10AM-4PM Parking @ no Charge. This person parked on a Saturday and was enforced at 7:17pm. We are not in charge of the signage just enforcing. But as you can see the signage is CLEAR. I do not feel this is a complaint for our business.  

  Customer Answer

  Date: 09/25/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The sign looks like it reads PAY TO PARK Mon.-Friday 10AM to 4PM and then PAY at NO CHARGE out side of this.  If you read the sign from TOP to BOTTOM;  poorly designed and confusing sign and I am not the only one that thinks so; so does your employee.

  I have posted reviews on 3 businesses that that parking lot serves appealing to the business owners to require sign changes.  Hopefully the business managers will reach out to you at ACME and you will do the right thing.

  
  
  
  Sincerely,
  
  
  
  ***** *******, MD

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 23, 2023 I parked in the George Street parking lot and paid via the text app for an hour. Before my time ran out I extended the time 30 more minutes. When I came back to my vehicle before the time was up I had an orange paper on the windshield and my in my back tire was booted. When calling the number on the orange piece of paper we received no response the first time and the second time they sent me a link to pay a 50.00 fine. I saw a gentleman that worked in the parking lot and i told him that I had proof that I had paid for a 30 minute extension. At first he told me I would have to pay the $50 fine and t then send proof of payment to the company company to get 50.00 refunded. I showed him on my app that all this was paid for, and at first he acted like he could do nothing then when he saw all text showing that I had paid he decided to remove the boot from my car. He said when I extended, there could have been a delay due to wifi. Well that’s not my problem and to almost make me pay the fine when I had proof is criminal. Also there is no type of signage letting anyone know that your car will be booted if your time expires which also seems deceiving .
  The attached documents show where I extended until 2:47pm and my citation was issued at 2:26pm.

  Business Response

  Date: 04/24/2023

  This is hearsay. Once proof of paid pass was provided, we removed the boot there is no just for complaint we are not the platform company who controls the passes or the extension of the time. In addition, there are over 100 signs in the parking lot which state the parking lot is enforced 24/7.