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Business Profile

Perfume

Noella Cosmetics US

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Perfume.

Complaints

This profile includes complaints for Noella Cosmetics US's headquarters and its corporate-owned locations. To view all corporate locations, see

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Noella Cosmetics US has 3 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/17/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      While in New Orleans on vacation, we were pressured constantly by this company to purchase their product. I finally relented after being told that the product was $599 then $300 and finally $150. The bottle does not seem full, in fact, I can barely feel anything in it. Additionally, as an incentive, they told me that they would give me another product for free if I purchased. The product that they gave me was Noella 24 karat therapeutic eye brightening cream. When I open the package, it had been used as a tester and was half full.
      Not only do they use high-pressure sales tactics and are unrelenting on every street in the French Quarter, but they also do not sell you the product that they say they’re selling you and are willing to sell you a tester as an incentive for buying? Not only is it unsanitary, but it is also poor business practices. Now I am stuck with this bottle of eye cream that does not work and half a bottle of eye brightening cream that has been touched by who knows how many people.
      The product I purchased was the power lift wrinkle filler. When they used it on me in the store, my eyes did look better but then when I got home, the product that they sold me
      didn’t work at all.

    • Initial Complaint

      Date:04/07/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      While on vacation, we were dragged into their store by promising results of under eye bags. The owner (I think) was very personable and kept showing me improvements to my face and promising results with their products. I finally relented and he promised to write down instructions for use.
      After I got home, there was no instructions and I tried to read up on what to do to get the same results as the demo. The cream out of the dispenser did not look like the cream in the store. In addition, parts of it came out hard that could not be smoothened on the skin. Tried this for 2 nights and nothing happened. Also some of the hardened parts fell into the sink. By morning they were black.
      This is a scam and will contact my bank. Stay away from this company. Would like my money back regardless of the receipt stating no refund.

    • Initial Complaint

      Date:12/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: 12/16/24

      Business uses hard sell tactics to sell a beauty product that does not provide the results they say. They should not be able to say that their product provides the results they claim, as it is false. It’s a scam and fraudulent.

    • Initial Complaint

      Date:12/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Son purchased for me Noella 24K power lift wrinkle filler at Bee and com Nov 5,24
      It is coming out of container dry

    • Initial Complaint

      Date:08/16/2024

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We recently visited your mall and purchased products from Bee & Co (Noella Cosmetics). Unfortunately, after we brought the products home, my wife discovered that one was completely empty, and the other two contained the wrong products. The contents were a totally different color than what was shown in the store. We feel taken advantage of, as we spent over $400 on these items. After looking into the company, we couldn't find them listed on Google. It seems like we’ve been scammed by this business.

      Business Response

      Date: 08/16/2024

      Sorry to hear you went through this, However, you reached the wrong business. we are not associated with that store and not involved in their daily operations either in any way. we suggest you go that specific store personally to get this issue resolved or maybe contact any phone numbers they provided to you. wishing you all the best.

    • Initial Complaint

      Date:08/15/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Product in bag not same as used in store... doesn't work

    • Initial Complaint

      Date:09/11/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought eye wrinkle cream. The promise was that it would reduce wrinkles. I was told to wait 7 days before use. The 10 day refund policy was an option. I called an no one can answer my questions or refund me. The cream doesn't feel anything the same and does nothing. I can see that I was scammed and boy, does that hurt.

      I feel completely betrayed. This was so expensive..

    • Initial Complaint

      Date:04/10/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was stopped while walking through the mall by a girl who rubs cream on your hand and then starts to talk about it. Brings you into the store and starts to use other creams on your face and talks about how great they are. The price keeps coming down as you keep on saying no. Then has you meet a girl who is “only in town for the day” but is the best in skin care. She continues to try to sell products to you starting at around $11,000. Every time you say no she tries something else on you. Sits you back down and continues to work on you. Ended up purchasing some overpriced cream just to out of there. Receipt was put in bag and I didn’t look at it until I got home. On the receipt it says all sales are final. This is never mentioned in the store and no signs saying that. There is a customer service phone number on the receipt but when I call it does not go through. This place is a scam. Avoid at all costs.

    Noella Cosmetics US is NOT a BBB Accredited Business.

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