Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Greystar has 2115 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

• 

  Greystar

  449 Canal St Winter Hill, MA 02145-4347

• 

  Market Central

  425 Massachusetts Ave Cambridge, MA 02139-2138

• 

  Jackson Pointe 111

  2758 Lake Pointe Dr Spring Valley, CA 91977

• 

  Greystar

  100 Heard St Chelsea, MA 02150-1954

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have moved out on 5/5/2024 of last year. I then receive a move out notice on 5/31/2024 with a balance of $745.24 showing charges of rent from 5/5/24 through 5/13/24?! How is that so if I was moved out. I have called several times to GreyStar and they have mentioned it was an error but I was still receiving the notice. I have also went in office to the Union in Oakland, CA and the manager has printed me the ledger stating that Greystar is incorrect and the balance owed is $83.30 .I have made numerous attempts emails and calls and it has been ongoing for nearly a year! There has been so much turnover at the complex as well and reaching out to someone at greystar is non existent.

  Business Response

  Date: 04/29/2025

  Dear *****,
  Thank you for taking the time to share your concerns with us. We apologize for the billing issues you encountered following your move-out from The Union in Oakland and the challenges you've faced in trying to get them resolved.
  We have contacted the property team at The Union and their leadership team so they can carefully review your concerns and reach out to you directly. A Greystar representative will follow up with you within 10 business days to discuss your account and address the matter.
  We appreciate your patience and the opportunity to work with you toward a resolution.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fire alarms going off at 7 am, 2:30 am, 3 am, and 5:30 am, three of which were in the same night. Non functioning gates on front half of the building for entire tenancy, meaning limited access to our own apartment through traffic in the parking garage only. Exorbitant 100s of dollars a month in additional rent charges not refunded, despite illegality of keeping the ill earned gains. Non functioning keys for months. Gates are always propped open due to none of the gates working, ever. Staff unwilling to resolve issues—takes weeks for a response, expect platitudes—issues never actually resolved. Money demanded never refunded, gates never fixed, off leash dog owners never penalized, fire alarms going off all night long for 10 minutes a time, amenities still up on website non functioning for duration of tenancy (good luck w the pet wash station—doesn’t exist). And if you think that you’ll receive even a dollar off of your rent due to the uninhabitable living situation, you’re wrong. Expect the bureaucratic runaround and not a single issue to be resolved. They’ll simply continually add monthly fees to your bill that takes months for them to explain. Don’t get distracted by the (odd) 5 star reviews. Read what we are actually experiencing—a nightmare that we can no longer afford to fight, due to being stripped of every cent in fake additional fees and not having slept, due to fire alarms going off all night long. We moved 5 months ago and have yet to receive our security deposit in full. I lost thousands in moving fees for choosing to move to the Verge. Every email goes to a new person and the deposit check has yet to be received. I'm now seeking the full 3,000 in moving fees lost for choosing Verge, in addition to the security deposit we email about weekly but have yet to receive 5 MONTHS LATER. I have email proof of all of this: the gates, the fire alarms and evacuations all night long, the additional charges, and the kept deposit.

  Business Response

  Date: 04/29/2025

  Dear *******,
  
  Thank you for sharing your concerns with us. We sincerely apologize for the challenges you experienced during your residency at Verge in La Mesa, including issues related to maintenance, gate functionality, fire alarms, communication, and your security deposit.
  
  We have contacted the property team at Verge, along with their leadership, so they can thoroughly review your concerns and reach out to you directly. A Greystar representative will be in touch within 10 business days to discuss your situation and next steps.
  
  We appreciate your patience as we work to address this matter.
  
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:04/26/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a few complaints here. To begin with I reached out to both roswell creek apartments front office and greystar multiple times before filing any complaints. I have since filed complaints with the front office via voice mail, 2 messages one written and one voice mail with greystar, this complaint with the bbb and a complaint with the roswell housing authority, on monday 4/27 im going to file a complaint with the ftc as the u.s. housing deprartment of housing, and im considering a filing a lawsuit at this point. 1. i have emailed them a number of times in regards to the general filth around the property and the lack of the grounds team cleaning up trash, changing out bags at the dog stations and the general filth of the entire complex. I can provide the emails sent for a month, if needed, no response to any including follow ups. 2. i recieve emails on a daily basis threatening eviction and or fines if not cleaning up after my dog, the same emails says they provide the bags necessary to clean up said mess. they do not. its been 2 months here and bag stations were changed one one time during that period, and that with me emailing consistently every week about this very issue. To add the dog bags are not properly changed out, instead of replacing the roll, they shove a small handful of bags into the box, these handfuls are a) contaminated, immediately. and b) run out 2 hours past and then its a cycling and recurring issue. AGAIN. 2. the front office spams emails, these include threats, ive responded to several, and they do not update their files or stop the spamming, these spam emails include threatening langauge, again i can provide evidence of this if needed. 3. ive seent several emails and phones call that have gone unanswered by the front office and by greystar directly. 4. i have to fill out multple bbb complaints because of how large the list is and the limits on characters here.

  Customer Answer

  Date: 04/28/2025

  complaint continued.. 3. ive seent several emails and phones call that have gone unanswered by the front office and by greystar directly. 4. the dogstations are not only missing bags, there overflowing with trash constantly. 5. Even though there is 4+ grounds members onsite at work everyday there is trash on the ground that has been there longer than i have lived here. 6. grounds team refuses to do their job 7. ive had multiple maintenance tickets not responded to for weeks at a time including one i have currently open 8. maintaince has already no show no called me for a week straight on a previous ticket 9. theres no professionalism, cleaniness or general standard present here 10. there are several noise violations on going all the time, pick a corner go check it out any time past curfew, guaranteed noise violations. You can start with 885 building my neighbors don't stop violating noise ordiances on either side, while you check you can stand directly next to the maintaince building and admire all the trash directly in front of their building, you'd think if there was any place that was clean this would be it, but it isn't ( thats because they don't do their job) 11. theres multiple security cars, its just 2 guys that sleep in their car and occassionaly rotate spots, ive seen them look directly at the trash, people dropping trash and noise violaters with 0 action taken. 12. the trash service has never once picked up my trash, and ive seen them leave other trash on curbs completely untouched for days/week at at time.

  Business Response

  Date: 04/28/2025

  Hi ****,
  Thank you for taking the time to share your concerns with us. We sincerely apologize for the issues you've encountered at Roswell Creek Apartments, including concerns with property cleanliness, communication from the office, unresolved maintenance requests, and your experiences with community standards and security efforts.
  We have contacted the onsite team at Roswell Creek Apartments and their leadership team to review your concerns thoroughly. A Greystar representative will reach out to you directly within 10 business days to discuss your concerns further and work toward a resolution.
  We appreciate your feedback and the opportunity to address these matters.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:04/26/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did business with Greenfield Village Apartments from 5/26/2022 to 4/30/2024. When I first applied for the unit their website reflected a price of $2,750. I paid the deposit on the apartment before touring the apartment and when I came to sign the lease they raised the rent on the agreement to $3,325. Amenities that they list on their website were always out of order. The elevators had expired permits and often times we would get stuck. Greenfield Village also forced us to break the law since we were never given a key card to access the property main gates. My brother ***** ***** was pulled over by the cops and was issued a ticket for opening the main gate to access the apartments from his phone. All they provided us with an app “Brivo APP” to access all gates to the complex. I contacted Felicia the old apartment manager and she refused to assist me. The first week I moved in my car was broken into. I was told that they were working on putting cameras in the garage but that never happened. I had my microwave and refrigerator breakdown and they replaced it with old items from vacant apartments. A pipe burst in a unit next to mine which leaked into my unit #337 (causing carpet damage) and the maintenance team pulled out my washer and left it in the middle of my unit blocking doors, creating a fire hazard for 2 weeks. Greenfield used my electricity to run two huge fans to dry out their pipe burst with no refund to me. At the time of move out I was given misleading information and told not to put my 30 days until approved at another apartment complex and I would not be charged for any prorated expenses. I filed my 30 days on 4/12/24 and mentioned I can be out by the 4/30/24 and when I did, I was given a prorated expense. I went in person multiple times for someone to do a walk through my apartment for my deposit and no one was available. When trying to get further information and speak with a manager, they would not give me the proper information to seek further help.

  Business Response

  Date: 04/28/2025

  Hi ******,
  Thank you for taking the time to share your concerns with us. We sincerely apologize for the issues you experienced during your time at Greenfield Village Apartments, including concerns with the leasing process, maintenance conditions, amenity functionality, and your move-out experience.
  We have contacted the property leadership team for Greenfield Village Apartments to review your concerns, including your dispute regarding the final balance. A Greystar representative will be reaching out to you directly within 10 business days to discuss your concerns in more detail.
  We appreciate your feedback and the opportunity to work through these matters with you.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed a rental application at the Ascent at Campus Life apartments in Scripps Ranch on April 16t, 2025 and was charged a holding deposit of $333 four times totaling $1333 and requested a refund of my money as I informed the manager on April 18t, 2025 that I was no longer interested in renting an apartment. It is now April 24, 2025 and I still have not received a refund.

  Business Response

  Date: 04/25/2025

  Hi *********,
  Thank you for sharing your concerns with us. We’re sorry to hear about the difficulty you’ve experienced regarding the refund of your holding deposit at Ascent at Campus of Life Apartments.
  We have contacted the property team and their leadership so they can investigate the matter and have a Greystar representative follow up with you directly within 10 business days.
  Thank you again for bringing this to our attention.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reported having no hot water on a Friday, using our maintenance portal. The request was received immediately and marked “in-progress”. No one called, or came to fix it that Friday. I was not home Saturday (as I needed hot water to shower and prepare), then I returned Sunday, still no hot water. I called the emergency maintenance line, and they fixed it 4-5 hours later. I received a call from my propery manager who said they “did not receive” my request until Sunday when I called. She proceeded to say they would not compensate me for 2 days of unlivable conditions, and that it was my fault for not calling. However, I did submit my online request.

  Business Response

  Date: 04/24/2025

  Hi ******,
  Thank you for sharing your concerns with us. We're sorry to hear about the delay in addressing the hot water issue at your home at Genoa Lakes. We understand how frustrating it must have been to go without hot water and to feel that your maintenance request wasn't acknowledged in a timely way.
  We've contacted the onsite team at Genoa Lakes, as well as their leadership, so they can investigate what happened and ensure you receive follow-up. A Greystar representative will be reaching out to you within the next 10 business days.
  Thanks again for bringing this to our attention.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:04/23/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In association with one of their properties, I signed a yearly rental agreement. In which a number of agreements were made including being in a smoke free environment. My personal space, which I have faithfully rented for 6 months, has been filled with marijuana smoke on a daily basis from neighboring tenants. Property management refuse to take any action and refuse to respond to direct communications. The space which I continue to rent is unliveable, literally unliveable as it is constantly filled with smoke, a fact I cannot fix myself.

  Customer Answer

  Date: 04/24/2025

  The greystar property is Bask Deer Valley, an apartment complex they own/manage.

  Business Response

  Date: 04/24/2025

  Hi *****,
  Thank you for sharing your concerns with us. We’re sorry to hear about the ongoing smoke issues in your home at Bask Deer Valley and that you’ve had difficulty getting a response. We understand how frustrating this must be, especially given your expectation of a smoke-free environment.
  We’ve contacted the onsite team at Bask Deer Valley along with their leadership so they can look into this matter further. A Greystar representative will reach out to you within the next 10 business days to follow up directly.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leasing office won't return calls or emails about getting my security deposit back.
  
  San Marino Apartments
  2175 Aborn Rd
  San Jose, CA 95121
  888-340-1382

  Business Response

  Date: 04/24/2025

  Hi *******,
  Thank you for reaching out and sharing your concerns. We’re sorry to hear you haven’t received communication about your security deposit refund from San Marino Apartments.
  We’ve contacted the property team and their leadership so they can look into this further. A Greystar representative will be in touch with you within 10 business days to follow up directly.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:04/23/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to resolve the rental increase issue since March, as I find the proposed increase to be excessive. I have communicated to the office that I cannot afford the new rate and would like to negotiate, as I believe the pricing does not accurately reflect the unit I occupy. Furthermore, I find the annual 15% rent increase to be unreasonable. After receiving no assistance from the office, I contacted corporate multiple times until local management finally responded. I expressed my concerns, which led to a discussion about maintenance issues that should have been promptly addressed. These include a leaking air conditioning unit in the bedroom, causing water damage and an unpleasant odor, as well as an unsafe electrical issue with the bathroom exhaust fan that consistently leaks water. Despite multiple service calls, these problems remain unresolved. Maintenance personnel have repeatedly stated the need for specialized vendors or roofers, yet no one has come to properly fix the issues. Instead, they have focused on superficial solutions such as repainting the water-stained area around the exhaust fan, neglecting to address the underlying problems.

  Business Response

  Date: 04/23/2025

  Hi *******,
  Thank you for sharing your concerns with us. We're sorry to hear about the challenges you've experienced with the rent increase and unresolved maintenance issues at your home. We understand how frustrating this must be.
  We've contacted the local property team at your community in Mount Prospect and their leadership team so they can look into these matters. A Greystar representative will follow up with you directly within 10 business days.
  Thank you again for bringing this to our attention.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing a final balance of $8,470.35 charged by my landlord for Apartment **** at Avana West Hill. I vacated the unit on October 25, 2024, after providing proper written notice to terminate my lease early under the buyout clause. Upon vacating, I was expecting a corrected final balance to proceed with the buyout payment within the required 7-day period. However, the initial move-out summary included incorrect charges, such as double rent for overlapping periods and an unexplained $1,981.29 rent charge. I reached out to the landlord’s finance team multiple times, between November 19, 2024, and January 30, 2025, via email and in person at the leasing office, requesting clarification and correction of the charges. Despite my efforts, no corrected statement was provided in a timely manner, and I was unable to proceed with the buyout payment as a result. Now, over five months later, I am being told I owe an excessive amount of nearly $8,500, which I find unjustified given my efforts to resolve the issue in good faith. I am requesting that the incorrect charges be removed, a corrected final balance be issued, and my account be closed without penalty, as I acted in good faith throughout this process and believe the charges are unreasonable.

  Business Response

  Date: 04/23/2025

  Hi ********,
  Thank you for reaching out and sharing your concerns with us. We’re sorry to hear about your experience with the final charges related to your former apartment at Avana West Hill. We understand how frustrating it must be to encounter discrepancies and delayed responses when trying to resolve billing matters.
  We’ve contacted the property team and senior leadership so they can investigate your concerns in detail. A Greystar representative will follow up with you directly within 10 business days.
  We appreciate your patience and the efforts you’ve already made to resolve this.
  Sincerely,
  The Greystar Team