Reviews

This profile includes reviews for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Greystar has 2024 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

• 

  The Nines at Kierland

  15440 North 71st St Scottsdale, AZ 85254-5363

• 

  Greystar

  1408 N Central Ave Avondale, AZ 85323

• 

  Greystar

  1818 S State College Blvd Anaheim, CA 92806

• 

  Greystar

  5110 N. 129th Ave. Litchfield Park, AZ 85340

Review Details

• Review fromSusan S

  Date: 07/19/2025

  1 star
  This complex has proven to use bait and switch tactics. They have promised a heated pool (nonexistent) to get a signature on a lease. They promised me a signing incentive (6 weeks free and all administrative costs reimbursed upon signing which they never delivered. I was at fault for not looking at my lease at the time I got my keys but they were days late in supplying my apartment and my car and son were outside waiting to be unpacked. I notified RKF (the property management company at the time) within 10 days of residing but received no answer. I contacted Greystar within a week of them taking over the complex but was told there was nothing in writing. The complex has an abundance of pot smoking, dog urine odors and dirty carpets. The amenities are often unavailable. Not only did they not honor the signing promotions at all but it is nearly impossible to get out of the lease. They are so empty (people are leaving in droves) they keep tacking on fee after fee. They told me I would have to pay an additional month but then added hundreds of dollars of fees. Again I receive another month's bill for almost twice my rent. Although it was agreed the lease was up. They say they are escalating issues but you never hear from them. They patronize the guests and take no accountability for everything that breaks; hot tub, pool, equipment in the gym, flooding, etc. It is a TERRIBLE complex with an even worse management company.There are other apartment complexes so please take the time to look at them and stay away from this complex.

• Review fromBRELYN W

  Date: 07/16/2025

  1 star
  I was forced to move out on May 31st due to an ongoing roach infestation that management failed to properly address. Roaches were coming through the vents, wall sockets, and infesting the kitchen, making the apartment unlivable. Despite bringing this issue to the office multiple times, the Community Manager claimed there was “nothing she could do.” She claims she tried to fire Massey (the pest control company), but instead they just assigned a new technician.
  During one visit, the pest technician actually recommended I put boric acid inside the walls myself, which is completely unprofessional. The front office knew the issue was coming from my upstairs neighbors, and even admitted that my BUILDING was “one of the bad ones.” Still, I was forced to pay a two-month lease termination fee just to escape that unhealthy environment.
  To make matters worse, it’s now July, and the process of receiving my deposit refund was just as frustrating. I had to reach out to the front office myself on June 25th to ask about my deposit refund. The manager, Meggan, told me she’d contact her Regional for approval and that I’d receive an email within 5 business days to choose my refund method — that email never came. When I called the office again on July 3rd, Meggan initially rushed me off the phone, saying she’d follow up with accounts payable. An hour later, she called back saying accounting had “just” approved my refund and she again promised I’d get that refund method selection email in 5 business days. At that point, I escalated the issue to the Regional Manager, who assured me that accounting had confirmed I would receive an email to select my refund method and even provided the specific email address it would be coming from. Instead, a physical check showed up in the mail on July 15, but the check was dated for July 7th, with no notice or tracking information. So not only was communication poor — it was also inaccurate and misleading. I WOULD NOT RECOMMEND THIS APARTMENT!

• Review fromTravis G

  Date: 07/09/2025

  1 star
  We stayed here for 2 years, no issues at all. Last two months we were there they upped our rent to $4600, parking doubled, fees doubled, forcing us to leave.
  Then after we left they kept 100% of our deposit and sent me a bill for added fees including a $450 deep cleaning fee on top of carpet and paint. When I contacted them I received no response, and later I get a collections for the amount owed. Ridiculous company with awful service! Don’t stay here

• Review fromZach M

  Date: 07/08/2025

  1 star
  I’m a current tenant at Queens Wedgewood Houston and am filing this complaint due to Greystar’s failure to provide legally required information, address ongoing safety concerns, or respond professionally after a property-related incident.
  On June 29, 2025, I was involved in a vehicle collision while exiting the garage due to illegal parking in a clearly marked “No Parking” zone directly outside the entrance. This area is routinely congested, creating a known safety hazard. The property is aware of the issue, as staff have occasionally placed cones to discourage parking, but no consistent enforcement has occurred.
  After the incident, I contacted the property manager (Linda K***) on June 30 and requested the general liability insurance contact to file a report. On July 2, Amy H****** (Sr. Director at Greystar) responded, denying liability and refusing to provide their insurance information. I replied that same day with a clear explanation of my legal right to file a claim, even if liability is denied. I have received no response since.
  This refusal to cooperate violates tenant rights and creates unnecessary hardship. The property has allowed hazardous conditions to persist and has failed to take accountability. The collision caused damage to my vehicle, and I have had to pursue resolution on my own, despite management’s knowledge of the issue.
  I’ve now filed formal complaints with the Tennessee Department of Commerce & Insurance and Metro Nashville. I am also pursuing early lease termination due to material breach.
  This is not how safety issues should be handled, nor how residents should be treated. I’m requesting that Greystar formally respond, provide their insurance contact, and take responsibility for conditions that contributed to this incident.

• Review fromDeadra D

  Date: 07/04/2025

  1 star
  My experience with Greystar, particularly at The Casas Apartments in San Diego, has been filled with negligence, mismanagement, dishonesty, & discriminatory behavior. From the start, communication was poor & disrespectful. The management repeatedly ignored urgent tenant issues & misrepresented facts to cover their own mistakes. I was falsely accused of yelling at staff or maintenance, something that never occurred. Instead of investigating or taking accountability, Greystar staff used this false claim to dismiss valid concerns, including a botched inspection. I was blamed for a scheduling error that was their fault. Grant B., who replaced Aaron R. as my point of contact, failed to communicate clearly or professionally. Jennifer S., Ann C., Hillary S. all contributed to a pattern of dismissiveness, gaslighting, & miscommunication. Then they hired on a poorly reviewed legal team to intimidate me with false notices & a false narrative - given by Casas/Greystar. Multiple emails were either ignored or responded to with incorrect or misleading information.
  When I attempted to escalate issues, I was directed to corporate, but even then, nothing was done. Leilani T. (Gen @ Casas), Malut E. (am @ Casas) and Gabby M. played huge roles in this failure to resolve problems with managment, coordination, billing, & communication breakdowns.Despite me fulfilling my responsibilities as a tenant-including rent payments and consistent communication/documentation - Greystar staff refused to treat me with the basic respect and professionalism tenants deserve. This conduct raises serious concerns about retaliation, discrimination, and failure to follow through with resolve long-time problems with managment, coordination, billing, and communication breakdowns. Greystar refuses to treat me with the basic respect and professionalism tenants deserve. This conduct raises serious concerns about retaliation, discrimination, and failure to follow through with legally required housing procedures

• Review fromAurora R

  Date: 06/30/2025

  1 star
  My father and I went over 45 days at Greenhouse Villas without a working AC in the middle of summer. Maintenance came multiple times but never fixed it, and after we gave our lease termination notice, they claimed a professional was scheduled—yet no one ever showed up during our final 2 weeks. We were left in 85+ degree heat inside, which is completely unacceptable and likely illegal.
  
  We had to buy a $200+ window unit just to survive, which spiked our electric bill and still didn’t keep it cool. Our pets got sick, and when we asked for help or reimbursement, the leasing manager refused and showed zero remorse. The only thing she said was that it was “concerning” we had a “new” AC unit—ignoring that it NEVER worked.
  
  If the staff had to live like this, it would’ve been fixed immediately. But because we were just tenants, they didn’t care. This place is unprofessional, neglectful, and completely lacking in basic human decency.
  
  Do not rent here. Ever.

• Review fromRonda M

  Date: 06/25/2025

  1 star
  I give 0 stars! This company is a scam!! Run!! Hidden fees and funds every way to over charge you when you move out. Daughter lived at an apartment that was ran by Greystar. She joined the military and gave more than a 30 day notice. Because she did not get her orders till the 4th and put her notice in 4 days late they charged her a months rent. This was a 56 day notice. Because she did not give it on the 1st of the month before the month moving out they charged her a months rent on top of having a cleaning company they use that she paid to have clean her apartment. They charged her cleaning since it was not done to their liking. Mind me the floor was coming up and they never fixed it but they worry about some scuff marks. Then charged two different fees for trash. Please do yourself a favor. Don’t move to any apartment that is ran by Greystar.

• Review fromKe H

  Date: 06/23/2025

  1 star
  I am writing to formally express my disappointment with my recent experience at Sterling at Stonecrest. Despite repeated confirmations, the unit we received did not meet what we agreed to.
  My fiancé and I were assured multiple times that the unit we applied for, signed and paid to live in would have a specific's- hence why we chose this community. When we raised concerns, we were met with dismissive and unprofessional treatment from the assistant manager. No call from the mgr as promised but Izzy’s efforts to help was acceptional , but overall, we felt misled and disrespected. This experience has left us displaced, out of pocket, and deeply dissatisfied.
  From the start, my family did not feel welcomed or valued here. There was a lack of genuine care and consideration, and every so-called accommodation came with an added cost to us. It felt as though we were being retaliated against for reasons that seemed personal, not professional. It’s unacceptable that we were expected to pay more or lose money over an issue that was not our fault and could have been resolved amicably.
  Promises regarding refunds and resolution were changed repeatedly, adding stress and financial strain.
  We were never given the opportunity to tour the actual unit or view it before signing the lease. We were given conflicting information and misleading assurances throughout the process. We never intended to leave, but ultimately, we are relieved that we did. Having previously lived at another Greystar property, I had only positive experiences — Unfortunately, what we experienced at this location was the complete opposite and deeply disheartening.I did not choose this community to be disrespected, spoken down to, or manipulated. This type of behavior does not inspire any trust or sense of safety for residents.I feel it’s important that you are aware of how we were treated in the hopes no other potential or future residents have to go through a similar experience.

• Review fromSTEPHANIE M

  Date: 06/16/2025

  1 star
  They are all about taking money from you but when money is due they are slow about returning it. Most of their community managers are terrible and I've rented from multiple. The last one would gaslight me even though they don't live in my house so they don't know what packages I receive at my door but they claim that no packages ever get delivered to the doors. For your deposit return, they don't mention that they are responsible for sending the link and if it's hasn't been sent it's their responsibility not the smart disburse third party money return company this makes the person who's owed money have to do like this call to the third party then have to contact the actual company that is responsible for doing it. Not the third party that has no control

• Review fromLi M

  Date: 06/09/2025

  1 star
  This has got to be one of the most putrid places I have ever lived in my entire life. If I could give this place a zero star, I would. Aside from the cockroach infestation… Getting anything fixed is almost impossible. I have about 20 work orders out with no resolution after months of requesting. The cockroach problem has not been even addressed by management and they could care less about their residents. The water heater smells like someone came and took a dump in my pipes, with cockroaches piling out of them in the middle of the night. My bathroom flooded twice and their solution was to patch holes and now my bathroom smells like straight mold. The washer and dryer don't work, the dishwasher is literally not usable. My sink fell out and my toilets have all broken several times and I've had to fix it all because of the non-response times of the maintenance workers. I suggest you skip living in any Greystar community as they will never let you out of your lease and they will never assist you and then you are forced to spend thousands of dollars to break your lease to get out of their disgusting repulsive excuse of a place to live.