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Business Profile

Apartments

Redpoint Columbia

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 5, we were notified by the Respoint automatic system (LIVE) that our May rent was late. We have automatic transfers setup with Navy Federal Credit Union and have never had an issues with Late Rent Payments or incomplete payments in the 2.5 years my daughter has lived there. After calling Navy Federal and confirming the payment was not in process, we tried to make the payment. When trying to access the LIVE Portal to make the rent payment, a notification is provided that states the Account is Locked. Upon emailing Redpoint on May 7, Aaron ***** responded that the account is locked due to late fees and the only acceptable method of payment is a Money Order. The Redpoint Manager, Abigail Mccullough, left her position on 5/1. Prior to her departure, she removed an erroneous Carpet Damage charge and stated all late fees would be removed from my daughters account. Today I emailed the Scion Regional Manager Nikki Horne with our issues, asking for help in making the rent payment and remove all late fees and have received no response. I have zero faith that Nikki will reply to our request as we previously sent Nikki correspondence for help removing the Damaged Carpet Charges, received 3 separate Case Numbers, and received no response. We simply are asking to pay the May rent, understand why the automatic payment was not initiated (to prevent this from happening in June and July), and remove all lates fees as promised by Abigail. When calling Redpoint, a human does not answer the phone and instead "REMI" tries to understand why you calling and provides a canned answer. Our daughter is Kendall ******* and she lives in Apartment ***. We would greatly appreciate your intervention and assistance in getting this matter
    resolved.

    Business Response

    Date: 05/14/2025

    The Scion Group is part owner of and managing agent for Scion Columbia Apartments LLC, dba Redpoint Columbia, and I am one of its attorneys. I would like to invite the complainant to contact me directly at ***-***-**** or by email at *******@*************.com so that we may discuss ways to solve the problem she has been experiencing. I will work with her to achieve an amicable resolution.

  • Initial Complaint

    Date:06/28/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2022, I informed the GM and follow-up with an email that I will not be a co-signer for my daughter’s lease for the upcoming renewal. I informed him that I kept receiving a document to sign. I also told him that her father will be the co-signer on the account. My understanding this was settled. They refuse to send me a lease with my signature for the year she renewed. I have been sending them emails and have been calling none stop- I was told I was going to get a call back. I found that the GM isn’t there any longer and someone took over. Now I show that I have a collection on my credit report for in the amount of $5868.00 that I am not responsible for. I called Dickson Davis Law Frim, their lawyer, and they told me they can't speak to me because the complex is their client. I have done everything to get a response from them except drive to Columbia SC from Charleston SC. The turn-over rate at this complex is overwhelming. I just found that a company name The Scion Group is not the owners. This is unacceptable. This is 2024 and this has been going on since 2022. I have attached emails that was sent to them.

Redpoint Columbia is NOT a BBB Accredited Business.

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