Complaints

This profile includes complaints for Midas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Midas

  1517 Gervais St Columbia, SC 29201-3411

• 

  Midas

  121 Harbison Blvd Columbia, SC 29212-2215

• 

  Midas

  2752 Decker Blvd Columbia, SC 29206-1705

• 

  Midas

  992 Knox Abbott Dr Cayce, SC 29033-3320

• 

  Midas

  937 N Lake Dr Lexington, SC 29072-2150

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 27th I took my car to them for them to have it diagnosed that day they told me what could’ve been wrong with it and how much it was going to be to have fixed which was (3k) I told the manger I didn’t have that kind of money so he told me I could do a payment plan only reason I agreed to let them fix it other than that I wouldn’t have got the car fixed and I made that clear to him June 5th they told me I could come get the car everything was settled I asked over the phone how much I had to pay that day they gave me a price I agreed when I went to get my car the manger went back on the payment plan and told me I had to pay him out right and I told him I wouldn’t have let him work on my car if I would’ve known that then they fixed other things on my car that I didn’t approve them to fix and also wanted me to pay that . I have no problem with giving them the money but he agreed on something then went back on it . In the reviews this happens ALOT ! I just want my car and I can do the payment plan so either way he’s getting the money !

  Business Response

  Date: 06/23/2025

  We appreciate the opportunity to respond to Ms. ******’s concerns.
  

  Ms. ****** brought her vehicle to our location for a diagnostic. Following the inspection, a repair estimate was provided and reviewed with her. At that time, we discussed the scope of work and received her approval to proceed with the repairs at the agreed-upon price.
  
  The only item that was estimated but not approved was a battery replacement. Once Ms. ****** declined that item, it was immediately removed from the final invoice. No additional work was performed without her consent.
  
  Regarding the payment arrangement, we sincerely apologize for any confusion. While we do our best to work with customers on flexible options, we require management approval for payment plans, and not all repairs or situations qualify. We understand Ms. ****** believed a payment plan was in place and regret any misunderstanding.
  
  The repairs have been completed, and the vehicle remains at our location. Ms. ****** is welcome to pay the previously approved amount to pick up her vehicle. We remain committed to resolving this matter fairly and encourage her to contact the store manager directly with any further questions.

  
  

  Customer Answer

  Date: 06/24/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:I have multiple witness to account what I said I would have NEVER agreed to pay 3k all at once when I told him I couldn’t pay that the first thing he asked was “is their anyone you cab borrow money from” I told him no then he said well we can do a payment on plan it the payments wit be 300 and some change every 2 weeks that’s when I agreed then also he never told me I needed to be approved for it never sent anything to my phone or anything I have the receipts ! It was only ONE sent and I filled it out he never mentioned I needed to apply for more UNTIL it was time to get my car back . Something happened with another lady there she told him she didn’t have the money for the repairs and the first thing he asked he was is their anybody she could lend money from . Go look at Midas reviews barely any good !! 
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 06/24/2025

  We appreciate Ms. ******’s continued feedback.
  
  To clarify again, the repairs completed on Ms. ******’s vehicle were reviewed with her in advance and performed only after she provided verbal and written authorization. She signed the repair order agreeing to the scope of work and the total amount due. The final invoice reflects only the repairs she approved. No unauthorized charges remain on the invoice.
  
  While we do offer third-party payment options to assist customers in managing repair costs, it is ultimately the customer’s responsibility to determine how they will pay for the services they authorize. It is not the responsibility of Midas or its employees to ensure how or from where a customer will secure funds after agreeing to proceed with repairs.
  
  At this point, we will not continue to engage in a back-and-forth discussion. The repairs are complete, and Ms. ****** is welcome to retrieve her vehicle at any time by paying the agreed-upon amount.
  
  We remain committed to resolving this matter professionally and fairly, and we encourage Ms. ****** to contact the store directly to arrange pickup.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car there to replace the sensors and catalytic converter in April 2025. They said they completed the work only to have my check engine light come on a week later. We were then informed that they failed to replace the sensors. Again we were told they completed the work. And again a week later my check engine light was on. They indicated that BOTH converted they put in my car were bad. They said they replaced them and fixed my car. Again a week later the check engine light comes on. Now we apparently have a bad sensor. They said they fixed it. And now after a week my check engine light is on AGAIN. This will be the FIFTH TIME I have taken my car to their shop. Each time there is a discovery that they did not complete the job they said they would do. They have no consideration for their customers and do not offer any thing other than a free oil change and to try and fix their mistake AGAIN.

  Business Response

  Date: 06/04/2025

  We sincerely apologize for the ongoing inconvenience Ms. ******* has experienced with her vehicle. Our goal is always to complete repairs correctly and to the satisfaction of our customers, and we understand her frustration with the repeated check engine light issues.
  

  Ms. ******* initially chose to have aftermarket catalytic converters installed, which are a more affordable option but can occasionally result in quality or performance issues, as has unfortunately occurred in this case. While we did complete the requested work during each visit, the persistent check engine light was ultimately due to a manufacturer defect in the aftermarket catalytic converters and an intermittent issue with one of the oxygen sensors.
  

  Despite these challenges, we remain committed to resolving the matter. The vehicle is currently at our shop, and we have already communicated to the customer that we are replacing the faulty components, including installing OEM catalytic converters at no additional cost. OEM parts are significantly more expensive, but we are covering the full cost ourselves as a goodwill gesture and in the interest of customer satisfaction.
  

  We are working diligently to ensure the vehicle is repaired properly and permanently. We appreciate Ms. *******’s patience and are confident that this solution will fully address the issue.
  

  
  

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought my car in on 4/25/25 for a brake light out and an AC/Thermostat problem that they initially repaired 2 weeks prior, charging me over $2100.00. Then the problem continued, they charged me another $ 682.38. Of which 2 days later still having an issue and discovered they did not replace all the screws to hold on the new part of the cooling outlet housing. They also charged me for a new brake light bulb when they never changed it originally. The whole time they were changing a working bulb, not the blown one. I want my $ 682.38 back for I now have to see a new mechanic for the job to be done correctly.
  
  The Mechanic by the name of Nat told me after the fact that parts can't be guaranteed because they come form crappy places like China and Afghanistan. As I was speaking with them for the third time there were two other woman at the counter complaining of multiple attempts on repairs. Seems like they enjoy taking advantage of Woman.
  
  Thank You for your time in advance
  
  ******* ***** *****

  Business Response

  Date: 04/28/2025

  As a local, family-owned business,
  we sincerely apologize for the inconvenience caused by our facility. We
  genuinely want to be the best automotive shop you can visit! On April 7th,
  Mrs. ******* brought her 2010 Mazda CX-7 with 163,497 miles to our facility for
  a brake light, battery check, air conditioning inspection, and brake noises
  that occurred at all times. We suggested, and she approved, brake pads and
  rotors for the front and rear of the vehicle, a battery, an A/C evacuate and
  recharge, and a brake light bulb.
  On April 25th, she
  brought in the same vehicle with 176,223 miles and mentioned that the vehicle
  was overheating, her check engine light was on, and her A/C was going in and
  out. We performed a re-inspection of services as well as a cooling system
  evaluation at this time. Our technician determined that the car was overheating
  due to a blown coolant outlet housing. During this time, there was no issues with
  the air conditioning system. We explained to her that cars are built with
  enough technology that the air conditioning will cut out in the event of
  overheating. By cutting out the air conditioning, the engine will reduce the
  amount of power it needs to generate so it prevents it from overheating further
  and causing permanent damage.
  We have left her a voicemail at
  this time and haven’t heard back. However, we would love to speak to try to
  resolve any issues she may have. We are also an equal opportunity employer with
  female run shops, as well as females employed at this location. We would never
  desire to take advantage of women or anyone for that matter. 

  Customer Answer

  Date: 04/29/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: First of all the mileage of the first visit is incorrect, I did not put 12,000 miles on my car in two weeks. Ironically when I visited this Midas for 2 oil changes over the last 18 months I told them that they had my mileage wrong in the system. Each time I would leave after the oil change I could see the wrong mileage was written on the little sticker they put on your window. But no one ever corrected nor did they seem concerned. But now it is used against me in there response to my complaint. What a joke.

  Second of all when I brought the car back a third time yesterday to point out that the new AC coolant housing unit that they just installed three days prior  and charged me $ 682.38  was missing a bolt. There should be 4 and there were 3 and the response of the mechanic by the name of Nat was " OH WELL" !! He had been the mechanic all along who was rude and dismissive with discriminating comments as to where you get your parts from. I received  no response as to the fact that after charging me for a brake light bulb when the blown bulb was not changed and he was changing the wrong bulb of which a different station fixed for me for $ 5 dollars once again when I question Nat and the gentlemen at the counter as to why no one knew what bulb to change and tried to charge me $ 200 for an electrical diagnosis is an absolute example of trying to take advantage of me weather I am a woman or not. When I told them that the bulb was an easy fix and cost me $ 5.00 they looked at me and said nothing !! Not a word. Knowing that they wanted me to pay $ 200 for an electrical diagnosis in the words of NAT !!! WHAT A SCAM

  While there yesterday again for the third time 2 customers were in the waiting area complaining about repeat repairs that they were paying for and coincidentally they were both woman.
  
  
  
  Sincerely,
  
  
  
  ******* ***** *****

  Business Response

  Date: 05/05/2025

  After extensive research into this customer situation, there
  is not anything our company has done wrong here. There is no evidence showing
  we owe this customer anything. There is plenty of evidence of this customer's
  false statements about our people, this situation, and being extremely rude and
  ugly to our staff. It is quite simple to see this with our surveillance systems
  in place and recorded phone calls. The customer is launching false &
  defaming claims about our company and our people. They are all over the place in
  their story and claims, as they keep expanding. This is clearly just a money-grab
  attempt or avenue for free repair opportunity, and we will not have any part of
  it. It is shameful the BBB is allowing this to continue without being closed
  permanently.
  

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11\26\2024, I took the car to Midas at 2701 Millwood Ave, Columbia, SC 29205 for an oil leak. The store manager, Richard, told me to leave the car with them so they could figure out where the leak was coming from, which I did.
  I got the car back two days later with an unrelated problem that had never happened before: a clicking sound from the left side of the hood.
  I let them work on it, even though that problem was probably caused by them. After taking the car back a second time, I noticed nothing had changed about the oil leak, so I took it back again. All I got was, "Oh, we fixed what we could, but you have more engine problems that we are not equipped to fix. Take it somewhere else."
  
  Since then I already have a low engine oil warning and check engine lights on. I'm nearly $3K in debt, and my car has new problems, and I don't know how much more I'm going to have to spend to fix it.
  
  Also, Richard, the store manager, is extremely rude—so much so that he hung up the phone on me after repeatedly telling me to take my car elsewhere during my calls.

  Business Response

  Date: 03/06/2025

  This customer's vehicle has several other issues wrong with it including a bad turbo that has internal damage due to prolonged oil starved conditions that were present before any work was done by us. There are several leaks that cannot be fixed that are out of our scope, so we advised him to take it to the dealership for further diagnosis. We only charged for what we did fix and nothing more. We have had several conversations with this customer. On each occasion he threatens to get his attorney involved as well as being very rude and threatening towards our teammates. We have let him know that we will happily explain the situation to his attorney. We are not willing to offer a refund for the work that we completed successfully.

  Customer Answer

  Date: 03/11/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Without mentioning any of the problems they listed above, they claim they made the first repair that came to their mind. As a result, they put me in debt, and left me alone with the real problem which is internal turbo damage.
  If they happened to notify me about the actual problem, I would not give them a go for any repairs.
  
  The business is strictly lying about me threatening them with attorney. What I told them from the begining is that I was going to take this case to the Better Business Bureau or/and Federal Trade Commission and this is exactly what I am doing. 
  
  
  
  ***** ******

  Business Response

  Date: 03/17/2025

  We consider this case closed.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding the services provided by Midas. Midas was responsible for replacing the intake gasket on the 2003 Lincoln Town Car per Invoice #******* ($1,368.30) on August 22, 2024. The car later had to be taken back to Midas as it was still pulling and had fluid leaking, per Invoice #******* ($294.32) dated November 29, 2024. The car then had to be taken to ***, as we became weary of Midas' services after two trips with the same issues occurring. This time, the car began to emit white smoke, which was due to a coolant leak on December 03, 2024. Once taken to ***, they had to redo Midas' work, (see page 1 of the DVI Report from ***, Invoice *******) which cost an additional $1,439.52. There have been multiple calls to MIDAS in which we were promised return communication to settle the matter. Each time, we've had to follow up with MIDAS, with no real resolution. We are asking for a FULL refund due to dishonest practices. If MIDAS was unable to do the work, they should have been honest, but instead resulted in a follow up visit where we were charged an additional amount ($294.32) from the original payment ($1,368.30), AND having to go to another mechanic to have the work corrected.

  Business Response

  Date: 01/27/2025

  Vehicle has had multiple leaks since the first visit to Midas.  Customer declined Coolant Pressure Test and front axle work that is causing the pulling issue.  Customer chose to take the vehicle to *** and have service done that was under warranty with Midas.  This action voids any warranties that she had with Midas.  The Intake Manifold that was replaced by *** was not something that Midas previously replaced.  We have given customer discounts and performed warranty work for them.  With all warranties being voided, there is nothing more we can do.

  Customer Answer

  Date: 01/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Midas was to replace the intake manifold gasket. They used a part that didn't fit (even after having us wait for a part that WOULD fit) causing damage to the intake manifold. This is why the intake manifold had to be replaced. Resulting in having to pay to fix Midas' mistake. We would like a full refund.

  
  Sincerely,
  
  
  
  ******* *****

  Business Response

  Date: 01/27/2025

  The car was repaired when it left the shop. We never had the option to look at the vehicle when it broke down again because it was taken to another shop.  We know that we did not break the manifold because the vehicle drove out of our shop after our repairs.

• Initial Complaint

  Date:01/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/05 and 10/07/2024 I visited Midas for an oil change, tire rotation, TPS sensor inspection, and Oil Valve Gasket Cover repairs for an oil leak. On both occasions, I was not told that I was missing 2 locking lugnuts on the right side of my vehicle. On their inspection form "Closer Look Vehicle Check" it was not notated that the lugnuts were missing either. Midas says "they see people come in with missing lugnuts all the time and it's safe to drive with only one missing". They either lost my 2 locking lugnuts, or they disregarded the threat to my safety by not informing me of the missing lugnuts or offering to replace them to protect my safety and gain my trust. They advertise that they care about my tires and my safety, but do not show this in action.
  I contacted and my husband contacted the store multiple times for help, and they did not help. I contacted the Corporate Consumer Relations department for help numerous times and they also did not help. Neither the franchise of Midas on Blanding, nor the corporation showed a regard for me as a consumer to resolve this issue through civil means, nor as a customer to protect my safety. Their advertisements say "Midas will make sure your tires are safe, and ready to go before you drive off." They did not, they failed to do what they advertised they would do.
  I am attaching a record of my contacts of the consumer relations department and multiple requests for copies of my Case #******* call transcripts for proof of these attempts and their continued disregard.

  Business Response

  Date: 01/21/2025

  Thank you for the opportunity to address the complaint submitted by ******** ******. After thoroughly reviewing this matter, including surveillance footage and service records from the dates in question, we would like to provide the following response:
  
  Our surveillance footage confirms that two locking lug nuts on the passenger side of the customer’s vehicle were already missing upon the vehicle’s arrival at our shop. This condition existed prior to our technicians performing any services.
  

  All remaining lug nuts were properly torqued before the vehicle was returned to the customer. With at least four securely fastened lug nuts on each wheel, the vehicle was deemed safe to drive based on industry standards. There was no risk to the customer’s safety, nor was any damage caused to the vehicle due to the missing lug nuts.
  
  The customer has requested that Midas pay for an inspection at another auto shop and update our “Closer Look Vehicle Check” form to include documentation of missing lug nuts. While we appreciate their feedback, Midas will not assume responsibility for the missing lug nuts, as they were not lost or removed during our services.
  
  We take our commitment to safety and customer service seriously and regret that this situation has led to dissatisfaction. However, based on the findings from our review, we believe that our team acted appropriately and in accordance with standard practices.

  Customer Answer

  Date: 01/21/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Midas is claiming awareness of missing lugnuts and still failed to inform me as a customer, twice. I still chased Midas Consumer Relations for months trying to get this resolved or be contacted back and I was treated with disregard and not called back. I am very disappointed in Midas.

  I reject their claim that my tires were safe while missing lugnuts. I request to see the exact source and verbiage of the industry standards referenced in their response, as they are referencing these to prove I am safe driving with a missing lug nut on two tires. I request a copy of my customer service call transcripts. 
  
  
  
  Sincerely,
  
  
  
  ******** ******

  Business Response

  Date: 01/22/2025

  Thank you for allowing us to provide additional clarification regarding Ms. ******’s concerns.

  As previously stated, surveillance footage confirms that two locking lug nuts on the passenger side of Mrs. ******’s vehicle was already missing when the vehicle arrived at our shop. This condition existed prior to our technicians performing any services. Additionally, all remaining lug nuts were properly torqued before the vehicle was returned to the customer.
  
  Based on our professional expertise, driving a vehicle with one missing lug nut per wheel does not pose a safety risk under normal driving conditions, nor does it cause damage to the vehicle. We stand by our assessment that the vehicle was safe to operate when it left our shop.
  

  While we understand Ms. ******’s dissatisfaction with our position, we are unable to honor her request to pay for an inspection by another shop or to provide additional documentation beyond what has already been offered. We take our commitment to safety and customer service seriously, and we are confident that our team acted appropriately and in accordance with standard practices.
  

  We regret that Ms. ****** feels the resolution provided does not meet her expectations, but we believe we have addressed this matter thoroughly and appropriately.

• Initial Complaint

  Date:10/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Midas to get inspection for my car. Shannon said I needed windshield wipers to complete the inspection. They charged me between $60-70 bucks. That was too much and requested a refund but the technician said ,NO. The technician said I needed a tune-up and I asked the price of tune up and Shannon said $1000. She later changed the price to $674.00. I was loaned a car so I could make a doctor appointment. Shannon came outside as I was about leave. said it was very important that I needed brakes and pads .She said she looking out for my safety ,right. I left at 2pm and got a message saying my car was ready. I looked at previous paperwork from last year and all service was done except the tune up. Should they have known the services done? No, but they knew by the parts and work showed was not needed. I don't know if the spark plugs are in or out. I called infiniti dealership to see the time it takes to the tune up. The dealership said it takes two and a half, close to three hours for the tune up alone. My filters were dirty and no topping off filters. Bone dry! I will get in touch with consumer affairs for my story. I have sent letters to TV stations about this scam and taking advantage of old people.

  Business Response

  Date: 10/25/2024

  Customer originally came in for an **** inspection and the work was recommended.  Customer came back, a few days later to have the work completed for the agreed upon price.  The work was completed and the car was paid for and picked up.  We are more then happy to top off any fluids that customer feels was not topped off but the repairs were warranted and the customer agreed to have them completed.

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a False Diagnostic I went to get a Diagnostic test on my clevy impela I was told There was nothing wrong with the engine that I need other work Done after $1900.00 Dollars worth of work Done On car Let come back and said I needed a engine.

  Business Response

  Date: 10/17/2024

  The customer brought her vehicle in with significant issues, as it was barely running upon arrival. Upon inspection, our certified technicians found a fuel leak and replaced the fuel pump. Further diagnosis revealed damaged ignition wires, which appeared to be the result of previous work done by another mechanic at a different company. Our team repaired the wiring. After completing these repairs, additional testing showed that one of the cylinder heads needed to be replaced, but the customer declined this repair. Due to the vehicle's condition and extensive mileage (over 261k miles), it's important to note that multiple issues are present, and we had to address the most immediate problems in order to diagnose further. Midas is not responsible for the damage to the cylinder head, and we will not be replacing it free of charge. However, we have attempted to reach the customer several times to offer a discounted price on the replacement. Given the vehicle's age and mileage, additional repairs should be expected. The customer was given a phone number to call to discuss replacing the engine at a discounted price. The customer has not attempted to call.

  Customer Answer

  Date: 10/18/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  Good morning I'm replying to the email that is an untruthful statement I took my car in there to have it diagnosed by a mechanic when he came back with the results I asked him was anything wrong with the engine he stated no so I told him to go ahead and make the repairs to the vehicle because he said it was going to be running when I picked it up the vehicle  was smoking he told me that that was old fuel and stuff needed to burn off so I took the vehicle home on the way home the vehicle cut off so I called him and he told me to bring it back the next day he had to change the spark plug he  put this  liquid in a white container in the radiator it was still smoking mind  you it wasn't smoking when I took the car there after he did the spark plugs and put the liquid stuff in there after all that it was still doing the same and smoking he said I'm sorry but you need a new engine I started to get a little emotional and I asked him why would you let me pay $1,900 and some dollars for all this stuff and I needed a engine you should have told me that at first so then that's what he said okay I'll do everything I can to help you and make the repairs and he went in there and print it out a estimated receipt saying for 4,000 and some dollars and then that's when I contacted Midas I kept calling Midas ever since August and they kept giving me the run around saying a field guy was going to come out no one never came out or nothing I kept calling them back telling them no one came out so they proceeded to keep giving me the runaround they gave me a phone number that just kept being busy busy busy they said I had to call them they was not going to call me what made me perceive to the better Business bureau because I constantly was going back and forth  with Midas trying to get them to answer my response no one never responded to me these statement they have made are very untrue and the guy name is Chris and then it was a lady they kept giving me the runaround saying they fieldl team had to come out as a matter of fact I even asked him was  anything wrong with the engine and I do have a witness cuz I had a witness who was present with me it's no way I would have paid that much money if I needed the engine thank u so much

  
  

  
  
  
  
  Sincerely,
  
  
  
  ****** *****

  Business Response

  Date: 10/18/2024

  There was no possible way to test any internal engine component damage in running condition this vehicle initially was in. The customer brought her vehicle in with significant issues, as it was barely running upon arrival. Upon inspection, our certified technicians found a fuel leak and replaced the fuel pump. Further diagnosis revealed damaged ignition wires, which appeared to be the result of previous work done by another mechanic at a different company. Our team repaired the wiring. After completing these repairs, additional testing showed that one of the cylinder heads needed to be replaced, but the customer declined this repair. Due to the vehicle's condition and extensive mileage (over 261k miles), it's important to note that multiple issues are present, and we had to address the most immediate problems in order to diagnose further.  Midas is not responsible for the damage to the cylinder head, and we will not be replacing it free of charge. However, we have attempted to reach the customer several times to offer a discounted price on the replacement. Given the vehicle's age and mileage, additional repairs should be expected. The customer was given a phone number to call to discuss replacing the engine at a discounted price. The customer has not attempted to call.

• Initial Complaint

  Date:10/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Store double billed me for same service on Invoice *******.
  Counter service claimed his sofeware didn't record the sale on my credit card then claimed there wasn't enough credit on the card, so I used my Bank checking card. Both the credit card and the checking card was billed and the money was taking out of my checking account. The Regional rep for the francise owner refused to call the store to verify my claim.
  His number is 732 861-7706

  Business Response

  Date: 10/10/2024

  Can the customer please provide which location they visited? 

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i paid $65.00 to have my ac diagnosed on my 2002 subaru outback they told me i need all new ac parts i would like my 65 dollors back they tried to scam me they lied to me they are crooked staff and mechanics all i really need was a ac belt i will never recommend this business to no one

  Business Response

  Date: 09/12/2024

  The price charged was for the initial AC diagnosis.  After the Diagnosis we determined what it would take for the system to be repaired.  If the customer chooses not to move forward with the repairs, they still pay for the diagnosis.  We will not be refunding the AC Diagnosis.