Complaints

This profile includes complaints for Midas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Midas has 22 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Midas

  1517 Gervais St Columbia, SC 29201-3411

• 

  Midas

  121 Harbison Blvd Columbia, SC 29212-2215

• 

  Midas

  2752 Decker Blvd Columbia, SC 29206-1705

• 

  Midas

  992 Knox Abbott Dr Cayce, SC 29033-3320

• 

  Midas

  937 N Lake Dr Lexington, SC 29072-2150

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oil change performed Nov 2, 2022 at Midas. Full vehicle heath report provided and all 34 points passed. Dec 21, 2022 car was driven back to PA for xmas break and oil filter was not attached to car, oil leaked out and engine seized. Reported to ****** at Midas. Provided ****** with service location where car was towed. ****** spoke to service station and was informed by service station that ****** verbally agreed to have work performed. No further communication from ****** until I informed him of completed work and was seeking payment. Midas has repeatedly said they never agreed to work, and are refusing payment. Engine still resides at service station for their inspection but they are refusing. I will attached a word document with all communications but Midas never reached out to me following reported incident and are not taking responsibility.

  Business Response

  Date: 02/20/2023

  I have explained to the customer that this does not have anything to do with us servicing the car over 40 days before the time of incident.  It also would have never driven from SC to PA with no problem.  ****** never agreed to pay for anything.  ****** was supposed to be getting pictures of everything and never did.  That was the last communications with anyone and they failed to supply any evidence of how it could be our fault.  They called over a month later wanting us to pay for the repairs.  I explained that we would never take fault for something that we did not do, nor would we ever pay a bill that we did not approve.  We consider this case closed.

  Customer Answer

  Date: 02/22/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  This business is not excepting any responsibility for their actions.  I have included the phone logs of my communication with them including details of what was spoken.   I was never contacted or asked to provide photos which I have included now.  When ****** spoke to the station doing the work he agreed that the napa filter (shown in the pictures) was the one they use and it was their (Midas) fault.  The shop also stated ****** asked if they could perform the work and the shop stated they would give them shop to shop pricing.  Midas states when you call them calls are recorded however they have no records of my communication with them even though I provided the phone records (dates,times) I used to contact them in the previous complaint.   They state they don't record outgoing calls, but I had made incoming calls where I spoke to ****** and directed him to call the shop where the engine was. Where are the incoming calls from me?    The shop doing the repair claims they were not asked to provide pictures but said to perform the work.  What I am asking, besides reimbursement, is for Midas to provide any communication with me of any sorts phone calls, email etc instructing me what their expectations where for my car they serviced last for the repairs?   Lastly, 40 days is not the normal for warranty of any services performed that I have ever heard.   And by their request to close the case also states there is something wrong.  Why are they not interested in sending someone out to inspect the engine?
    
  
  Sincerely,
  
  
  
  *** *******

  Business Response

  Date: 02/22/2023

  We have never been provided any evidence to show this being a fault of the service we provided.  It also clearly states on the customers invoice that "Warranty work will be performed at any Midas location in the USA or Canada."  I found multiple Midas shops in the customers surrounding area and ****** told the shop owner that we would need pictures and need to get it to a Midas shop for investigation.   The customer stated in his timeline that he directed ****** to talk to the shop directly, this is why he never contacted the customer back.  He was still waiting for a call back from the shop.  Once again, we consider this case closed.

• Initial Complaint

  Date:02/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 22, 2020 to receive the oil changed driving my car after that on January 20 car started lagging and shuts off on me on the interstate. I had to have my car towed home in the next day. I was able to look under the hood because it was daylight notice my oil cap wasn’t put on call the complaint line. They had a Midas employee to give me a call and ask me to have my car towed back to the business, which was January 31 of 2023. I haven’t heard anything else about what’s going on. I called today the 1- 800 number and they gave me a number to call customer relations. Also I called back to the business and I talk to the manager there who’s name is Phil said that it’s my engine now and I should hear something from someone within 24 to 48 hours which they keep telling me this every time I call and I never get no reply back. my car is a 2011 Hyundai Senada which only has 60 something thousand miles on it never had no issue getting oil change. Is there any other place but I went there because it was down the street from my job. Now I’m in this situation where I do not know what to do, I still have car payments to make on that car and bills are starting to pile up on me. Please help.

  Business Response

  Date: 02/13/2023

  This had nothing to do with the service that we provided.  The issue in this complaint happened 30 days after the oil change.  We helped the customer out and gave him the documentation for the engine recall.

  Customer Answer

  Date: 02/13/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: this response and info that they gave me was after I submitted the complaint. I received oil change on the 22nd of Dec of 2022 and I don’t drive my vehicle far or every day. When my vehicle started stalling and shut off on  Jan 20th 2023  I had it towed home Jan 21st I was able to look under the hood and saw oil everywhere and no oil cap on motor it was sitting under the hood but not on motor checked oil stick and there was no oil on stick I went and bought oil and a bottle of Lucas oil stabilizer and added it to my engine and replace the cap on my motor and it still wouldn’t start checked for recalls and also called Hyundai to check to see if Midas was correct about the engine being a recall and not there fault and I’m still waiting I also sent my car to Hyundai for them to check it out to see also 
  
  Sincerely,
  
  
  
  *** *******

  Business Response

  Date: 02/14/2023

  The vehicle left our shop full of oil with the cap on, it returned after 30 days full of oil and with the cap on.  If the cap was off, it would have immediately shown a check engine light and showed problems.  We consider this case closed.