Complaints

This profile includes complaints for SouthState Bank, N. A.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

SouthState Bank, N. A. has 834 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  SouthState Bank, N. A.

  520 Gervais St Columbia, SC 29201-3046

• 

  South State Bank, N.A.

  3701 Shipyard Blvd Wilmington, NC 28403-6148

• 

  South State Bank, N.A.

  265 S Irby St Florence, SC 29501-4411

• 

  South State Bank

  130 Pamplico Hwy Florence, SC 29505-2806

• 

  South State Bank

  266 W Main St Lake City, SC 29560-2444

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS COMPANY IS UNLAWFULLY REPORTING ON MY CREDIT REPORT. THEY HAVE REPORTED AN ACCOUNT THAT I HAVEN’T AUTHORIZED AND THEY WILL NOT RESPOND TO MY MESSAGES, GIVE ME A COPY OF THE CONTRACT, OR TELL ME WHO IS INDEED RESPONSIBLE FOR OPENING THIS ACCOUNT UNDER MY NAME, THEY KEEP GIVING ME THE RUN-AROUND EVERY TIME I CALL THEM TO GET ANSWERS.

  Business Response

  Date: 06/04/2025

  This
  complaint pertains to an account financed by the Bank but offered through ****
  Financial, ***.

  Please forward to **** for investigation and resolution at *****://*******.****.***/s/.

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 25, 2025, the IRS deposited my refund of $xxxxxx into my account. Today I went to the bank to transfer money from that account into my other account at a different bank but was instead told they needed proof of the money. I submitted my tax return copy and the IRS transcript showing the deposit. Received a call later stating the back department states the money was fraudulent, they were closing my account and sending the money back to the IRS. I am really unhappy with this bank right now and if any of this leaves a balance with your bank, I expect you all to take care of it because I provided the proof and they could have gone to IRS.gov to verify the deposit. If your bank is not capable of handling large refunds without suspecting fraud, you should close as not everyone receives refunds under the amount of mine. I can't believe i am being treated like a criminal at my own bank.

  Business Response

  Date: 05/21/2025

  Dear Antonio Sykes,

  On May 9, 2025, SouthState Bank, N.A. (“the Bank”) received your complaint filed with the Better Business Bureau (BBB) regarding an Internal Revenue Service (IRS) ACH Credit to your account which the Bank returned to the IRS.
  The Bank takes seriously its obligation to fully investigate complaints. Please accept this letter as our response. 

  Our investigation determined that on April 25, 2025, the Bank received an ACH from the IRS in the amount of $104,618.30, which was credited to your account ending in *****. On May 6, 2025, you visited the Plant City Baker Street Branch to withdraw $60,000 in the form of a cashier’s check payable to yourself and another $10,000 in cash. During this visit, you shared with the branch staff that the IRS tax refund credit was the result of lottery winnings.
  

  The Bank elected to restrict access to your funds and requested the IRS verify the accuracy of the credit. The IRS responded that the tax refund was granted in error and instructed the Bank to promptly return the funds. On May 8, 2025, the remaining $93,218.65 in your account was returned to the IRS. If you have any questions regarding these funds, you may contact the IRS at 800-829-1040 to resolve the matter.
  

  The Bank conducted a review of your relationship and determined that it can no longer offer services to you and ended the relationship by closing your account on May 8, 2025. This action was taken pursuant to the terms of the Deposit Account Agreement governing the account in the section entitled “When can an account be closed?”. 

  We trust this response provides clarity to your concerns.

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The bank added insurance to a loan without telling me why. I made multiple attempts to contact them and received nothing back. They didn't acknowledge the insurance until after I paid off the loan. They then realized there was an issue and are wanting me to pay the difference after the fact
  The loan was already paid

  Business Response

  Date: 05/21/2025

  Dear Jeffrey Brill,
  On May 8, 2025, SouthState Bank, N.A. (“the Bank”) received your complaint filed with the Consumer Financial Protection Bureau (CFPB) and Better Business Bureau (BBB) regarding lender placed insurance on your property located at **** ******** ****, St. **********, ** ***** (“the property”) in conjunction with your Commercial Mortgage loan. The Bank takes seriously its obligation to fully investigate complaints. Please accept this letter as our response.
  Our investigation determined that on April 4, 2025, the Bank purchased wind and hail insurance on the property, at the cost of $16,210.60 annually. Enclosed are letters dated February 18, 2025 and March 20, 2025, notifying you of the gap in coverage and the consequences if evidence of adequate coverage effective as of January 25, 2025 was not provided. The enclosed letter dated April 4, 2025, explains that lender coverage was obtained and that the cost was added to your mortgage loan account.
  Our records indicate you provided evidence of adequate wind and hail coverage, however effective April 23, 2025, rather than January 25, 2025, as required. Your payment in the amount of $417,911.78, received on May 7, 2025, was credited to and satisfied your loan’s outstanding principal & interest balance, however, it did not cover your outstanding escrow balance of $3,815.44, which represents the cost of lender placed coverage from January 25, 2025 through April 22, 2025.
  In order for the Bank to consider your loan paid in full and release the lien securing the property, you will need to either: provide evidence of adequate wind and hail coverage from January 25, 2025 through April 22, 2025, or pay your escrow balance of $3,815.44.
  We trust this response provides clarity to your concerns. Should you need any further assistance, please contact Customer Care at 866-472-1277.

• Initial Complaint

  Date:02/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been banking with South State Bank since the year 2016 and since that time I have never paid an overdraft fee, I’m not surewhy but that is how was it always been. Any charges that attempt to go through have always been kicked back and not paid. The last that has happened was January 15 of 2025 for planet fitness. All of a sudden my bank, the past couple of months has been trying to charge me overdraft fee and saying that they’re paying things when I never authorized it. I called South State customer service and they’re saying that I’m supposed to pay fees even though I never ever have. I contacted the branch that I open the account in Batesburg, South Carolina, I do not live in Batesburg, South Carolina. I live in Columbia, South Carolina. They informedme that I was opted into some kind of program which I never opted myself into that that would pay fees or charges that were pushed through and then charge me overdraft fees. I never said that I would do that. I never saidI wanted that. I’ve always wanted it to where nothing is paid if there’s not enough money in the account. So now they’re trying to chargeme $108 in overdraft fees for things that were paid that I never authorized for them to pay on their own. I will pay things onmy own when there is money in the account. I feel they are being deceitful and fraudulent and allowing charges to go through solely so they can charge me overdraft fee that they have never since the beginning of my account done until the past couple of months. I informed Lisa Lewis the Batesburg South Carolina branch that I would be filing a complaint with a Better Business Bureau because what they’re doing is not right. She informed me that they me into some kind of program that would pay my charges that supposedly go through which they never have before so they could charge fees. I want the overdraft fee money back because there’s no reason I should be paying for it all of a sudden out of nowhere after banking with them for 8 years

  Customer Answer

  Date: 02/12/2025

  I feel like my screenshots may not make sense so I just wanted to elaborate that I can’t go all the way back to 2016 when I open my account but I added screenshots in 2023 where you can see I was never charged an overdraft fee and fees were kicked back. I also added a screenshot and circled where charges have been attempted to go through and kicked back by the bank in January, the latest was January 27 with no overdraft fee. Until of a sudden the Apple ones which they allowed to go through and then charge overdrafts for. It doesn’t make any sense for them to be allowing some charges and others not and then charging overdraft fee.

  Customer Answer

  Date: 02/13/2025

  Need to close a complaint. The bank reached out to me and we were able to settle things.

• Initial Complaint

  Date:12/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2024, I moved my residence. On 4 separate occasions, I filled out the change of address on the mortgage payment coupon. I tried changing the address online to no avail. I tried calling and having the address changed after proper Identification Authorization. After repeated attempts to change my address, I called and was told the payment coupon wasn't a valid way to change address since the mortgage was under two names, even though the form allowed for two names. I finally mailed a separate form, along with an invoice for my wasted time. I received a response that acknowledged the change of address. That letter proceeded to tell lies that they never received change of address on my payment coupons. Since they were mailed with the checks, there can be no doubt they are in receipt of the request. They simply ignored it. They also went on in that letter with self-serving hogwash about it being my responsibility. when I went above and beyond to get this addressed. I dealt with 10 other financial institutions during this move, and this is the only one that created issues with their abysmal customer service. They still owe me the invoice for my wasted time and repeated failed efforts, due to their lack of proper service. I highly recommend anyone get their mortgage elsewhere. Service at this organization is non-existent.

  Business Response

  Date: 12/31/2024

  
  Richard *******
  **** ******* ********
  *********, NC *****
  
    December 31,
  2024
  
  RE: BBB Complaint # ********
  
  Dear Richard
  *******,
  On December 23, 2024, SouthState Bank, N.A. (“the
  Bank”) received your complaint filed with the Better Business Bureau (BBB)
  regarding your dissatisfaction with the Bank’s handling of your attempts to
  update the billing address for your mortgage loan, and you are requesting the
  Bank provide you monetary compensation for your time and effort. The Bank takes
  seriously its obligation to fully investigate complaints. Please accept this
  letter as our response.
  Your mortgage loan is serviced by the Bank’s third-party
  service provider, Dovenmuehle Mortgage Inc. (DMI).  Your monthly billing statement provides a
  change of address option and includes a signature line for the borrower and co-borrower;
  however, it does not clarify that all parties associated with the loan must
  sign as does the Change of Mailing Address Form on the Website.  We appreciate you bringing this to our
  attention and management will discuss this matter with DMI to ensure the
  requirements for submitting a change of address are made clear on the billing
  statement.
  As confirmed in the attached response letter dated
  December 6, 2024, DMI successfully updated your address to **** Regency
  ********, *********, NC *****.
  We appreciate the opportunity to service your mortgage
  loan and apologize for any delays you encountered related to your address
  change request; however, we are declining your request for monetary
  compensation.
  
  Sincerely,
  
  
  Justin Smatt
  Complaint Management
  Enclosure: Address Change Confirmation
  
  

  Customer Answer

  Date: 01/02/2025

  I am rejecting this response. The letter dated 12/6/24 was full of lies. It stated that you never received my change of address request. This is a complete falsehood, since it was sent multiple times along with my payment. Since the payment was processed, it is only logical that you received the payment coupon with the change of address completed. I demand you produce those payment forms, unedited, to prove that you are in the wrong. Your response to this complaint, implies that both signatures were not present, however they were, as the original payment documents will show - another falsehood. This lying and complete failure to provide basic customer services should come with consequences. A simple apology does nothing to correct this situation. I once again am going to insist you pay the invoice to compensate for your inadequate service and waste of my time. The inability to simply change the address by either a simple phone call or online, after proper identification protocols, is inexcusable and antiquated. This level of service is atrocious, and apologizing is not a sufficient consequence. 
  
  
  
  Sincerely,
  Richard *******

  Business Response

  Date: 01/14/2025

  If you can please provide the attached response from DMI to Mr. *******. 

  In response to your rebuttal, I requested DMI further investigate your complaint. As a result, it was determined, as you previously stated, that your address change requests were properly completed on your payment coupons on three (3) different occasions. Please refer to DMI’s response below for further details and on behalf of SouthState Bank, we sincerely apologize for this oversight and your inconvenience.

  Richard F. *******
  Pamela L. *******
  **** ******* ********
  *********, NC *****
  
  Re: Loan Number: **********
  BBB Case Number: ********
  
  Property Address:   **** ******* **.
                                     ******** *****, SC *****
  
  
  Dear Richard F. ******* and Pamela L. *******:
  
  
  Thank you for the opportunity to respond to the concerns you recently submitted through the Better Business Bureau (BBB), which we received on January 2, 2025. Your correspondence stated that you are rejecting our previous BBB response dated December 23, 2024. You stated that the letter you received dated December 6, 2024, was incorrect in stating that your address change requests were not received with your mortgage payments. Additionally, you believe that our December 23, 2024, response to your complaint implied that both signatures were not on the forms. You are requesting monetary compensation for your time. We have reviewed your concerns, and our response is indicated below.
  
  Please be advised that we have contacted our Payment Processing Lockbox, as it was discovered that they received your monthly mortgage payments, along with your requests to change your mailing address. In our previous review of your complaints concerning the delays in processing your address change requests, we advised that our office did not receive the forms. Further review determined that your address change forms were not forwarded to our office from our Payment Processing Lockbox. This matter is being addressed directly with their facility to ensure these documents are promptly forwarded to us for processing.
  
  Enclosed is a copy of our response to you dated December 6, 2024. Please note that this response confirms that the form included with your monthly mortgage statement is a valid method for processing an address change request. We apologize for the previous information provided. We understand this situation is frustrating, and we are very sorry for any conflicting or confusing information you were provided. This situation is not typical of our business practices. Please accept our apologies for any concern or inconvenience this may have caused you. Our goal is to provide you with the service you expect and deserve in the future. However, we respectfully deny your request for monetary compensation.
  
  We believe that this response fully addresses the concerns outlined in your BBB correspondence. You have a right to request any documentation we relied upon in developing our response to your concerns in addition to any documentation already enclosed with this response. If you have any questions concerning this response or require additional assistance, please contact our Customer Service Department at 1-877-***-****, Monday through Friday, from 8:00 a.m. to 7:00 p.m. Eastern Standard Time (EST) and Saturday from 8:00 a.m. to 3:00 p.m. EST.
  
  
  Sincerely,
  
  Samantha H.
  
  Samantha H.
  Escalations Resolution Specialist
  Research Department

  Customer Answer

  Date: 01/14/2025

   I am rejecting this response. If this not the norm of your business practices, then why did it occur on THREE separate occasions. It seems it is the standard practice. In addition, I was lied to on the phone as well as in writing. This is highly immoral and unprofessional behavior. Yet you simply offer a weak apology and suffer no consequences. The monetary compensation for my time is more than fair and is a direct result of your actions. 
  
  
  
  Sincerely,
  Richard *******

• Initial Complaint

  Date:10/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Identity Theft
  Discrimination and Aiding other partners
  Removing us from credit card access and bank access
  Being rude and condescending
  Not removing us as guarantors even being out of the company with agreements
  Passing loans and accounts with fake and forged and non compliant documents
  List goes on.

  Business Response

  Date: 11/06/2024

  ********
  ***********
  *************

  November 6, 2024
  
  
  RE: BBB
  Complaint #********
  
  Dear
  *** ****** *****,
  On October
  28, 2024, SouthState Bank, N.A. (“the Bank”) received your complaint filed with
  the Better Business Bureau (BBB). Our understanding of your complaint is that
  you believe your former business partner inappropriately instructed the Bank to
  remove you and your wife as authorized users from a business purpose SouthState
  branded credit card issued by **** ********* ******** (****) without your
  consent.  Additionally, you believe the
  Bank should remove you as a guarantor on a commercial loan with the Bank. The
  Bank takes seriously its obligation to fully investigate complaints. Please
  accept this letter as our response.
  As explained
  in the Bank’s previous responses on March 20, 2024, and June 20, 2024, the Bank’s
  records indicate you were the authorized officer associated with the now closed
  credit card for **** ******* ***, as well as an authorized employee cardholder
  from March 2023 to June 2023 for ******** ******* *****.  It is our understanding that you were removed
  as authorized users on the ******** ******* ***** card by the authorized officer,
  who would have had full authority to make such decisions pursuant to the credit
  card agreements. It is also our understanding that the **** ******* *** credit
  card was closed, rather than you being removed. However, for confirmation and
  further information you would need to contact ****, as they, rather than the
  Bank, are the credit card provider on these accounts. Our research determined
  there is no evidence that supports your allegation of identity theft or faked,
  forged, or non-compliant documents, and we are considering this ****er
  addressed. If you have any questions regarding this ****er, please contact ****
  at 800.523.5354.
  Regarding
  your request to be removed as guarantors of the loan based upon agreements
  between you and your former partners, the Bank has not agreed to release these
  guaranties.  The Bank’s decision was
  addressed in the enclosed communication dated June 27, 2023, from the Bank’s
  counsel, Melissa C******, and our previous responses on March 20, 2024, and
  June 20, 2024. We are also considering this ****er addressed.
  Sincerely,
  
  
  Justin S****
  Complaint Management
  
  Enclosure: March 20, 2024, response; June 20, 2024,
  response; June 27, 2023, response

  Business Response

  Date: 11/06/2024

  Dr. ****** *****
  
  Dear
  Dr. ****** *****,
  ***** ********* ***
  Charlotte, NC 28277
  
  November 6, 2024
  
  
  RE: BBB Complaint #********
  On October
  28, 2024, SouthState Bank, N.A. (“the Bank”) received your complaint filed with
  the Better Business Bureau (BBB). Our understanding of your complaint is that
  you believe your former business partner inappropriately instructed the Bank to
  remove you and your wife as authorized users from a business purpose SouthState
  branded credit card issued by **** ********* ******** (****) without your
  consent.  Additionally, you believe the
  Bank should remove you as a guarantor on a commercial loan with the Bank. The
  Bank takes seriously its obligation to fully investigate complaints. Please
  accept this letter as our response.
  As explained
  in the Bank’s previous responses on March 20, 2024, and June 20, 2024, the Bank’s
  records indicate you were the authorized officer associated with the now closed
  credit card for **** ******* ***, as well as an authorized employee cardholder
  from March 2023 to June 2023 for ******** ******* *****.  It is our understanding that you were removed
  as authorized users on the ******** ******* ***** card by the authorized officer,
  who would have had full authority to make such decisions pursuant to the credit
  card agreements. It is also our understanding that the **** ******* *** credit
  card was closed, rather than you being removed. However, for confirmation and
  further information you would need to contact ****, as they, rather than the
  Bank, are the credit card provider on these accounts. Our research determined
  there is no evidence that supports your allegation of identity theft or faked,
  forged, or non-compliant documents, and we are considering this ****er
  addressed. If you have any questions regarding this ****er, please contact ****
  at ###-###-####.
  Regarding
  your request to be removed as guarantors of the loan based upon agreements
  between you and your former partners, the Bank has not agreed to release these
  guaranties.  The Bank’s decision was
  addressed in the enclosed communication dated June 27, 2023, from the Bank’s
  counsel, Melissa C******, and our previous responses on March 20, 2024, and
  June 20, 2024. We are also considering this matter addressed.
  Sincerely,
  
  
  Justin S****
  Complaint Management
  
  Enclosure: March 20, 2024, response; June 20, 2024,
  response; June 27, 2023, response

• Initial Complaint

  Date:10/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute inaccurate information on my credit report. I am a victim of identity theft and have already filed a complaint with the Federal Trade Commission through IdentityTheft.gov. This letter is my second attempt to have fraudulent accounts removed, as the account listed below is not mine.
  
  I have enclosed copies of my credit report with the inaccurate account highlighted, as well as a copy of the identity theft report from IdentityTheft.gov for your reference.
  
  Below is the account that is not mine and should be removed from my credit report:
  
  SELF/SOUTHSTATE BANK
  Opened Date: 03/08/2022
  Account Number: D00000********
  Amount: $527.00
  Please conduct a thorough investigation of this account, remove it from my credit report, and provide me with written confirmation of the action taken.
  
  Thank you for your prompt attention to this matter.

  Business Response

  Date: 10/18/2024

   This complaint pertains to an account financed
  by the Bank but offered through Self Financial, Inc.

  Please forward to Self for
  investigation and resolution at ****************************

   

• Initial Complaint

  Date:09/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint. On 7/26 - I opened the bank account with a $200 bonus. The requirements were to do 15 transactions and have a $250 direct deposit within 60 days. And a bonus would be applied on or before the 62nd day. I was not able to do the transactions up until the last day because I was not able to activate the card - when I called the number and went through the prompts- it was not letting me. I had to call customer services multiple times and I was always put on long hold times. It wasnt't until the last day I finally found someone and after being on hold they told me the card was blocked (which didn't make sense because it was never used)
  
  They unlock it and I can then do the transactions (on the 60th day). However, I do not understand why these transactions are still pending and is probably the reason they haven't given me my bonus.
  
  I am kindly asking for understanding in this situation and ask for the bonus to be posted.

  Business Response

  Date: 10/04/2024

  Dear Carlos De ** R***,
  On September 26, 2024, SouthState Bank, N.A. (the
  “Bank”) received your comp**int filed with the Better Business Bureau (BBB) regarding
  the Bank’s promotional offer for eligible new customers to earn $200 when a
  personal checking account is opened, and certain requirements are met. You
  believe because your debit card was blocked, you were unable to complete the
  debit card transaction requirements and therefore are requesting the Bank
  provide you with the $200 bonus. The Bank takes seriously its obligation to
  fully investigate comp**ints. Please accept this letter as our response.

  Research confirmed on July 26, 2024, you opened a
  checking account in the Bank’s Or**ndo branch. The promotion allows for a
  60-calendar day qualification period which ended on September 24, 2024. During
  the qualification period, you completed the $250 direct deposit requirement but failed to reach the minimum required settled debit card purchase
  transactions.
  We understand you contacted the Bank on September 24,
  2024, to activate your debit card and the Bank Representative informed you the
  debit card was blocked because of too many failed attempts to activate the
  card. The Representative unlocked the debit card, and then assisted you with
  the activation process.

  Once activated, you completed 14 of the 15 required debit
  card transactions which posted to your account on September 26, 2024,
  and therefore, you were ineligible to receive the bonus. Nevertheless, on October
  3, 2024, Branch Manager, Debbie K*******, informed you that as a courtesy, your
  account would be credited the $200 bonus.

  We appreciate the opportunity to service your banking
  needs.  If you have any further
  questions, please reach out to the Ms. K******* at ************.  
  
  Sincerely,
  Justin Smatt
  Comp**int Management

• Initial Complaint

  Date:08/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My acoount was paid off on 7/17/24 in full but I was told there would be not late charges on my account. They paid my escrow amount to me but still charged me a late fee. I have called several times but no resolution. It is noted on the acoount but they are refusing to refund for the late fee.

  Business Response

  Date: 09/09/2024

  Dear Naomi Al*******,
  On August 30, 2024, SouthState Bank, N.A. (the “Bank”)
  received your complaint filed with the Better Business Bureau (BBB) regarding your
  belief that you were inappropriately assessed a late fee when
  paying off your home mortgage loan with the Bank. You are requesting the Bank refund
  you the late fee. The Bank takes seriously
  its obligation to fully investigate complaints. Please accept this letter as
  our response.
  Our investigation confirmed you were assessed a late
  fee of $59.36 on July 16, 2024, as the Bank did not receive your monthly payment
  due July 1, 2024, timely per the terms of your Note. On July 17, 2024, the Bank
  received funds to pay your loan in full.
  On August 7, 2024, you contacted the Bank’s
  third-party mortgage service provider Dovenmuehle Mortgage, Inc. (DMI)
  requesting the late fee be reversed and on August 9, 2024, DMI agreed to refund
  the late fee as a courtesy. The late fee refund check is included with this
  response.
  If you have any questions, please reach out to the Bank’s third-party mortgage service provider
  Dovenmuehle Mortgage, Inc. (DMI), at 877.***.****.
  
  Sincerely,
  Justin Smatt
  Complaint Management
  

  Customer Answer

  Date: 09/10/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  Naomi Al*******

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8-23-24 i deposited a cashiers check into my business account and the bank is trying to hold my funds for an excessive amount of days around 10-12 and this is not right, i have bills to pay asap.

  Business Response

  Date: 09/06/2024

  *** *** ******* ***
  c/o ***** *******
  **** **** ***** ****
  Rock Hill, SC 29730
  RE: BBB Complaint # ********
  September 6, 2024
  Dear ***** *******,
  On August 27, 2024, SouthState Bank, N.A. (the “Bank”) received your complaint filed with the Better Business Bureau (BBB) regarding a hold placed on funds in your business deposit account. The Bank takes seriously its obligation to fully investigate complaints. Please accept this letter as our response.
  A review of your account revealed the $5,500 cashier’s check you attempted to mobile deposit on August 22, 2024, was rejected by the Bank in error.
  When you deposited the check in person at the Rock Hill branch on August 23, 2024, an extended hold was placed on the item. On August 30, 2024, Branch Manager, Paige J******, released the hold making the funds available in your account. We understand you spoke with Ms. J****** throughout this process, and she has confirmed with your matter is resolved.
  We apologize for the inconvenience to you resulting from this ****er and appreciate the opportunity to serve your banking needs. Please contact Ms. J****** if you have any additional questions at 803.909.6810.
  Thank you.
  Sincerely,
  Justin S****
  Complaint Management