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Business Profile

Banking Services

SouthState Bank, N. A.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for SouthState Bank, N. A.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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SouthState Bank, N. A. has 834 locations, listed below.

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    Customer Complaints Summary

    • 57 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since June 2022 I have been dealing with an erroneous escrow shortage issue. It has yet to be resolved and I have experienced talking to many with little to no exact answers. I am most frustrated that I have reached out and requested a call back from the Escrow department since June. I got a call once in October 2022, but still no resolve to my account. My mortgage went up by $700 plus and no one can tell me why or show me correct numbers to validate analysis. I was once told that someone negotiated an escrow shortage check on my behalf last year in the amount of $4,685.69. It was confirmed that this was either fraud or a mistake, however refunding it to my account would correct my escrow issue. It was credited back to my account, but did not resolve the issue. I am still struggling to get communication from the escrow department about my loan and this $700 plus new payment I am expected to honor since June 2022. After 6 long months of financial confusion I am requesting answers from executive leadership at SouthState bank. I am highly disappointed in how long it is taking to get answers on what should have only been a couple business days. It is affecting my livelihood. It is being reported that I am delinquent for months and to this day I have never been late or missed a payment. My credit score has now decreased hundreds and I’ve been getting foreclosure letters in the mail. Please help me resolve this issue with my mortgage and escrow.

      Thank you,

      Shuntae L*******

      Business Response

      Date: 11/30/2022

      ******* ********
      **** ***** ****
      ********** ** ***** ******** *** ****
      Dear Shuntae,
      On November 28, 2022, SouthState Bank, N.A. (the “Bank”) received your complaint filed with the Better
      Business Bureau regarding the escrow calculations and payments on your mortgage loan. The Bank takes
      seriously its obligation to fully investigate complaints.
      It is our understanding The Bank's Servicing Relationship Manager, Donna ******, spoke with you and sent a
      follow up letter the same day you submitted your complaint to the BBB. Enclosed is a copy of the letter mailed
      to you on November 25, 2022, outlining what was discussed. We appreciate the opportunity to provide this
      response to you and trust our previous actions have resolved your complaint. If you have any outstanding
      concerns, we invite you to contact Donna at the number provided in the letter.
      Sincerely,
      Colleen *****
      Complaint Management Team
      Enclosure: Response Letter from Donna ******, SVP/Servicing Relationship Manager

    SouthState Bank, N. A. is NOT a BBB Accredited Business.

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