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Business Profile

Garbage Removal

Capital Waste Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Reviews

This profile includes reviews for Capital Waste Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Capital Waste Services, LLC has 3 locations, listed below.

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    Customer Review Ratings

    1.26/5 stars

    Average of 27 Customer Reviews

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    Review Details

    • Review fromBob P.

      Date: 01/19/2023

      1 star

      Bob P.

      Date: 01/19/2023

      I have been a customer of CWS for about one year. During this time my trash was not picked up about half a dozen times. Every time there has been difficulty contacting their office to request our trash to be picked up. This last two weeks has been the worst. When our recycle was not picked up on January 9th I called the following day and left messages twice. After not getting a call back I called again on Wednesday and did speak with someone about the problem. They told me they would issue a “ticket” to get it picked up. I asked for a supervisor to call me, but never got a call. On Friday I drove 45 minutes each way to speak with someone. I talked to Tonya Martin who told me the bin would be picked up right away and a supervisor would call me. Neither was done and this week my trash was again not picked up. I have left additional messages the last few days and even sent a message on their web site asking for someone to call me but nothing has been done.
      It is unacceptable for a company to take payment month after month and not provide service and be unable to contact a customer that requests it.

      Capital Waste Services, LLC

      Date: 03/08/2023

      Spoke with this customer and he relayed to me the issue was not being able to speak with a customer representative when he called. I explained to him that we have remedied the issue by hiring additional representatives to handle our calls. He stated that he appreciated that. He also stated his service has been consistent and he is satisfied with what CWS is doing.
    • Review fromAL R

      Date: 01/18/2023

      1 star
      If I could give zero stars I would. They haven't picked up garbage in our neighborhood in over two weeks. They won't answer the phone or return messages left on their voicemail. The online portal also doesn't work at all, so it's impossible to cancel services or get a refund.
    • Review fromClotilde P

      Date: 01/14/2023

      1 star

      Clotilde P

      Date: 01/14/2023

      Before Capital waste bought May River Disposal we never had a problem ever. Last year things got spotty on pickups. Last fall qtr it really got bad. Recycle dropped off then 2x garbage went down to 1 a week then 1 every two weeks. Now our street has not seen a truck in over a month. On the new portal I filed report after report. Called the office, service rep started getting short with me and told me falsehoods that it was taken care of & even marked it on the reports “completed”. Nothing moved. No returned calls. Called Columbia & was told they just finished training & would be out soon. Now calls go to voicemail & no return calls, garbage gets bigger & higher. I paid for a year upfront and that’s down the drain. Meanwhile the garbage continues to mount up with no apology, explanation or removal. What’s wrong with the owners? This is a service business. Now looking for a service that works.

      Capital Waste Services, LLC

      Date: 03/08/2023

      Customer spoke with the Customer Service Manager in Columbia; her garbage has been recovered the issue was resolved.
    • Review fromKeith B.

      Date: 01/13/2023

      1 star
      Yard trash is not being picked up on a weekly basis per contract. We pay for this service, currently going on 2 weeks! Tried contacting them to no avail, would like a supervisor to contact me
      Keith B*****
    • Review fromBrittany C

      Date: 01/09/2023

      1 star
      If I could rate 0/5 I would. Incredibly inconsistent with our garbage pickup the entire year and a half we’ve had them. The last several months we’ve had to take our trash, load it in my husbands truck and bring it to the dump ourselves because Capital Waste never showed up to pick up our pails. We called last week after it had been almost 2 weeks since our trash was picked up and we were told it would be picked up within 24 hours. It never was picked up. We’ve called and waited on hold forever just to be met with a representative who doesn’t care and can’t ever speak with a supervisor when we’ve asked for a refund. We’re paying for a service that we rarely receive.
    • Review fromLisa M

      Date: 01/05/2023

      1 star
      Worst trash management service EVER!!!!! My pickup day is Friday and for the last 3 weeks it's been picked up on Saturday. This is Wednesday and I still don't have my trash picked up. I've left a million messages with no response from anyone. The entire neighborhood is running over with trash out by the road. It looks horrible with everyone's trash cans running over. I have trash pulling up because nothing else will fit in the can and they could care less. They don't mind taking my money every month though. I pay ahead every month for them to not even show up. Yeah we all have money to just throw away. ?????????? I wish there was another option for trash pickup because it's surely change but they know it's not so they could care less about their customers. That's why they have horrible reviews. ??
    • Review fromPhillip W

      Date: 11/27/2022

      1 star

      Phillip W

      Date: 11/27/2022

      This is the worst company I have ever dealt with. Pay your bill to have your trash picked up and it doesn’t get picked up and sure as heck can’t talk to anyone to do anything about it. My trash hasn’t been picked up in 7 weeks. Everytime you call to speak to someone, it just rings. When you do get to talk to someone, you get the run around. We’ll send someone out to get your trash. It’s been 7 weeks and my can is still sitting by the road to be picked up. Every Wednesday morning, the truck drives right by and doesn’t stop!!!!! DONT SIGN WITH THIS COMPANY!!!

      Capital Waste Services, LLC

      Date: 11/29/2022

      Our customer service manager, Angela M********, spoke with Ms. W**** this morning. Ms. White is no longer seeking to cancel services with CWS and we have committed to recovering her service tomorrow.

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