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Business Profile

Military Gear

U.S. Patriot Tactical

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Military Gear.

Complaints

This profile includes complaints for U.S. Patriot Tactical's headquarters and its corporate-owned locations. To view all corporate locations, see

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U.S. Patriot Tactical has 45 locations, listed below.

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    Customer Complaints Summary

    • 40 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have placed the order on the website on 15th August. The cloth I bought is Arc'teryx Alpha Jacket Gen2 (item number: ******) and I paid the full price $710.25. The order number is: 00352324.

      I have called the customer service a week after I placed the order, and they told me the cloth was not available at that time but they promised me to ship the cloth on 26th September.

      Yet, it's 30th September today and I've been calling the customer service hotline for several times after 26th September, the calls have never been answered and I also haven't received any call back. But the website shows the cloth is still in stock till now.

      My request is just a full refund ASAP.

      Business Response

      Date: 10/13/2022

      Business Response /* (1000, 5, 2022/10/04) */
      Your order ******** has been shipped - we apologize for the delay Arc'teryx was delayed in shipment
      ******************

    • Initial Complaint

      Date:09/15/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order over a month ago, they have not sent the order and will not return my emails or calls.

      I would like a refund ASAP so I can purchase from someone else, as US Patriot Tactical are not sending them and I have paid for them. I need them for work ASAP.

      Business Response

      Date: 09/21/2022

      Business Response /* (1000, 5, 2022/09/15) */
      Mr. *********,

      I am so sorry about your order- I spoke to your wife Krystal on Facebook this morning, she advised to cancel the order and process a refund. Which I have done. This item should not have been available on our site, and I have already spoken to our ecom team to bring the item down. This is not how we do things 99% of the time. I just want to make sure we are taking care of you. I have attached the receipt of refund to this email and again I am so, so sorry about this.

    • Initial Complaint

      Date:09/14/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a product from them on August 28th. (Tru Spec Flight Suit) .

      I paid in full, the money was taken from my PayPal account.

      Since that order date I have heard NOTHING from the seller at all. I got my invoice, and that is all.

      I have called them, and left a request for callback by pressing 1 at least three times. I have never gotten a call back.

      I sent in a helpdesk ticket to them looking for help, and I have not had the courtesy of a reply.

      I tried their facebook site and left a message there, which has still not been answered.

      I am currently on hold with their "customer service line" and have been on hold for well over 20 minutes with no reply in sight.

      I have attached everything that I have to show the evidence trail.

      Please help me get my item, or refund my money.

      This is unacceptable.

      Business Response

      Date: 09/26/2022

      Business Response /* (1000, 8, 2022/09/21) */
      This has been resolved - worked with ******* to get it shipped via ******** Messenger.


      Consumer Response /* (2000, 10, 2022/09/24) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I did get my product this week. The director of sales (Who is a really cool guy) got me taken care of and apologized profusely.

      I am very happy now and will buy form them again in the future I am sure.

    • Initial Complaint

      Date:09/12/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unavailable customer service/ support to assist with real time order status with multiple fail attempts of contact to and from this company through ********, email and phones. No follow-up on case for orders from company. Phone call options menus all end with automatic hang ups and no call-backs. No options to cancel order on website, as item, boots, where not shipped, online order status only "confirmed" order but does not provide other details such as back order, out of stock, or item discontinued.

      Business Response

      Date: 09/26/2022

      Business Response /* (1000, 9, 2022/09/21) */
      We have canceled and refunded this order


      Consumer Response /* (2000, 11, 2022/09/21) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I will accept the full refund amount for the product and would like to request a formal notice of the refund for additional record and confirmation from US Patriot Tactical. The refund is currently in pending status with my bank as of this acceptance for dispute resolution.

    • Initial Complaint

      Date:08/18/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order (#XXXXXXXX) on 08/07/22 and received no further notice of shipping or cancellation. On 08/12/22, I submitted a ticket asking for an update on my order and promptly received a response stating that the items I ordered are on backorder and that there was no expected ETA of when the items would be available. I was then asked if I wanted to proceed with the order or cancel it. I requested to cancel the order and be refunded the total amount of $111.50. No communication from the company was made and no refund was issued. On 08/16/22 I submitted another ticket asking a second time for a full refund. I have yet to get a response from the company. This is absolutely unacceptable. I was charged the full amount for an order that is not even in stock. My credit card was charged for $111.50 on 08/08/22. The person who responded to my initial inquiry, Christopher T********, said their website has been displaying incorrect inventory issues. Having such issues is understandable to an extent. However from the looks of previous customer complaints, this issue has been going on for at least 6 months. What is not acceptable is to charge customers for products they cannot fulfil, or have even confirmed with the customer if they are willing to wait for it to become available.

      Business Response

      Date: 09/07/2022

      Business Response /* (1000, 10, 2022/08/30) */
      Transaction receipt is attached. I see that a request for cancelation was made on the 16th - we processed the refund which can take up to 5 business days which is why it cleared on the 22nd. The money has been refunded in full and the order has been cancelled.

      V/R

    U.S. Patriot Tactical is NOT a BBB Accredited Business.

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