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Business Profile

Military Gear

U.S. Patriot Tactical

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Military Gear.

Complaints

This profile includes complaints for U.S. Patriot Tactical's headquarters and its corporate-owned locations. To view all corporate locations, see

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U.S. Patriot Tactical has 45 locations, listed below.

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    Customer Complaints Summary

    • 40 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/02/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order with this company for $203.46. They sent part of the order, but did not send the Fleece jacket with the order which was $49.99. I placed the order on 11/18/22. They charged my credit card for the full amount of 203.46. I tried to email them twice about the missing item. They just send a canned response and never follow up. I tried to call the number and it states, "This number is unallocated" and hangs up. They scammed me out of $49.99 and there is no way to contact them. Then they wouldn't let me in my account and now it's locked. I am beyond frustrated with this scam company. I would like a refund for $49.99. I am unable to track this particular item and now the picture is no longer available.

      Business Response

      Date: 12/07/2022

      Item was listed as back ordered due to supply chain constraints. Customer was refunded on 12/7/22. Email will be sent with confirmation and reach out apologizing for inconvenience.

      Business Response

      Date: 12/09/2022

      Our records show that a refund was processed and initiated on 12/7/2022 in the amount of $52.76 to the original payment method. This may take 3-5 business days depending on the banking institution used. This includes the price of the original item at $49.99 and associated taxes. The shipment notification may be an error, though the customer service department may have gone forward with shipping the item as an apology for the inconvenience and poor communication. 

      Customer Answer

      Date: 12/10/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** *******

    • Initial Complaint

      Date:11/29/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction date 11/14/2022
      Order number ********
      ****** payment of 184.88
      Although when ordered the site said the boots were in stock to be shipped in one to three days. Called the company and they said they will cancel the order because the item was not in stock.When I called the ****** they said the company never informed them for a refund. Try to get in touch with US Patriot and they put you on hold and never call back when you indicate you would like a call back. I now have a case with PaPal for a refund.

      Business Response

      Date: 12/13/2022

      Our records indicate that a payment was sent to ****** to refund this order on 11/18 in the amount of $184.88.

    • Initial Complaint

      Date:10/20/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a jacket for $714.37 from US Patriot online store on 10/4. My credit card was charged right away on that day and the transaction was showed on the statement for the date of 10/5. But US Patriot never shipped the order. I tried to call their customer service but no answer all the time. I emailed them but they never responded except an automated reply message said they would get back to me, however, they never contacted me. I just would like to cancel the order and get the money back.

      My order number is XXXXXXXX.

      Thanks.
      Al

      Business Response

      Date: 11/02/2022

      Business Response /* (1000, 10, 2022/11/01) */
      This order was refunded in full to the customer as the product was not available for an extended amount of time
      XXXXXXXX
      Refund was issued on 10/21/22


      Consumer Response /* (2000, 12, 2022/11/01) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:10/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a pair of pants because they showed as "in stock" on the website. The order confirmation I received also said "in stock" after I had purchased and paid for the pants. After not being able to reach customer service through phone multiple times and through the contact form on the website, I checked the website again and those pants have been taken off of the website. The pants are Arc'teryx LEAF Assault Pants AR Gen 2 size 30 regular in ranger green. Order number is XXXXXXXX. I would like an ETA on shipment of pants if possible.

      Business Response

      Date: 11/02/2022

      Business Response /* (1000, 8, 2022/10/26) */
      Contact Name and Title: Kerion C*****, CS Manager
      Contact Phone: (XXX)XXX-XXXX exXXXX
      Contact Email: *********@uspglobal.com
      Our records show that our expected receiving date 12/05/2022, however, this expected shipping date is only an estimate and can be subject to change if the manufacturer delays our scheduled shipment further. I do apologize for the inaccurate inventory levels displayed on our website.

    • Initial Complaint

      Date:10/19/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order at10/04/2022�
      it is haven't been shipped out yet,
      it is for my brother's birthday gift, but it is already passed

      Business Response

      Date: 11/02/2022

      Business Response /* (1000, 8, 2022/10/25) */
      Contact Name and Title: Kerion C*****, CS Manager
      Contact Phone: (XXX)XXX-XXXX ex****
      Contact Email: *********@uspglobal.com
      The customer called on 10/11/22 and was informed of the backorder with no ETA and the customer decided to hold the order. Please see the notes below from Order # XXXXXXXX

      User Name Date Time Note
      *****.***** 10/11/22 15:08:51 Rec'd cst call re:order status. Advised of item BO. Cst advised to keep order open and swap to size-Large. Made swap per cst request.

    • Initial Complaint

      Date:10/13/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ordered a tactical 5.11 jacket on 8/12/22 and was charged $249.99 - to date we have not received the jacket - i have attempted to remedy the situation via email with no response - i have left numerous messages asking for a call back with no return phone calls - we would like to have the total amount refunded - the purchase was made by credit card and through the website

      order #XXXXXXXX

    • Initial Complaint

      Date:10/11/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 10/06/2022
      Amount: $98.10
      Order #: XXXXXXXX
      Description of the product:
      TRU-SPEC 27-P FLIGHT SUIT
      ITEM #: 2651025
      Choose a color: Navy
      Size: Large
      Length: Long

      I placed the order on Friday, but didn't receive a confirmation email I called them on Friday and no one answered me, and I checked their reviews online, looks like no one is going to answer my calls anyway, so I would like to cancel my order and get a FULL refund as soon as possible. Thank you!

      Business Response

      Date: 10/19/2022

      Business Response /* (1000, 5, 2022/10/12) */
      Your order ******** has been cancelled and a refund has been processed for your order per your request.

      V/R


      Laurel P***
      Director of Sales


      Consumer Response /* (3000, 7, 2022/10/12) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      No refund has been received to my bank, kindly reach out to me I can show the proof of screenshot on my bank statement if needed. Looking forward to your email.


      Business Response /* (4000, 9, 2022/10/13) */
      This can take 3-5 business days to process with your bank. I have attached your receipt to the email for reference.


      Consumer Response /* (2000, 11, 2022/10/17) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Thank you for the refund!

    • Initial Complaint

      Date:10/11/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After the purchase has not been delivered, and just found that the credit card has been charged. Request prompt delivery.Emails and calls to customer service went unanswered.

      Business Response

      Date: 10/19/2022

      Business Response /* (1000, 5, 2022/10/12) */
      Your order is being processed. We do not know when these are going to be back in stock from Arc'teryx. I can keep your place in line - or I can cancel your order. Please let me know how to proceed.

    • Initial Complaint

      Date:10/06/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for two hats from US Patriot Tactical. I only received one. I have contacted US Patriot via Email with no response. The item in question that I did not receive is product number XXXXXXX. I was charged $46.51 on 9/8/22 for TWO hats by US Patriot.

      Business Response

      Date: 10/13/2022

      Business Response /* (1000, 8, 2022/10/12) */
      Good Morning Sir,

      I apologize for our delay. I do see that you ordered on the 9/6/22
      We shipped one hat to you on the 8th. The other is still on back order.
      I am able to send this once we receive it, and am more than happy to upgrade your shipping to next day air, Otherwise I can cancel and refund you for the hat you did not receive.

      Please let me know how you would like to proceed.


      Consumer Response /* (2000, 10, 2022/10/12) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I do accept the business response. I'm glad they finally let us know what was the holdup. I made my intentions known that I will wait for the new hat to be sent.

    • Initial Complaint

      Date:10/04/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered jacket and pants that are too big. They are XXL instead of Large. I ordered a hat that is too small. Its 7 instead of 8 1/4th. Ive been emailing them and calling and Cant get a response. I didn't get my belt that I ordered either. When I called on 10-4-2022 at 9:30am it said they were closed for labor day even though that was a month ago. Order ********

      Business Response

      Date: 10/13/2022

      Business Response /* (1000, 5, 2022/10/05) */
      Good Afternoon Mr. ******,

      I got your BBB Complaint #********, I am sorry that our phones are off today due to training and us being short staffed. I do know that you have been in communication with Samantha multiple times today. I understand that you want a quicker answer, however we have explained to you that to be able to help facilitate any form of return we need to see what you received that is incorrect. As you stated the sizes were not correct in the emails and in your BBB Complaint, however you have refused to show us images of the tags on these items.

      If you believe that it is our mistake than please provide us with what we need so that we can fix it. If it was your mistake, we can work with you to fix it, but we still need to see what you got to be able to move forward. As it stands currently - We do not have the information needed to provide you with a return/exchange because you have not provided it to us.

      I found three orders in our system that all look like the same items to me.

      ******** - order shipped :
      Propper IHWCU Trouser - OCP - Extra Large Regular QTY 1
      Propper ACU Patrol Cap OCP 73/4 QTY 1
      ACTION EMBROIDERY PVT SEW-ON CAP RANK QTY 1
      50/50 NYCO Ripstop Hat Tape - OCP with Black Thread - No Hook (Customization: ******) QTY 1
      Propper IHWCU Coat - OCP - Extra Large Regular QTY 1
      NameTape and Army Branch Tape Bundle - OCP Tape with Black Thread (Customization: ******) QTY 1
      ACTION EMBROIDERY PVT PREFOLDED RANK TAB QTY 1
      Heros Pride ACU Full Color Reverse US Flag Patch w velcro QTY1
      Rothco AR 670-1 Compliant Military Riggers Belt X-Large QTY1


      ******** - Cancelled & refunded
      PTS, HOT WEATHER OCP, SCORPION NYCO R/S, XLR QTY1
      SHIRT, HOT WEATHER OCP, SCORPION NYCO R/S, XLR QTY1
      NameTape and Army Branch Tape Bundle - OCP Tape with Black Thread (Customization: ******) QTY 1
      ACTION EMBROIDERY PVT PREFOLDED RANK TAB QTY1
      Heros Pride ACU Full Color Reverse US Flag Patch w velcro Qty1
      Rothco AR 670-1 Compliant Military Riggers Belt X-Large QTY1

      ******** - Cancelled & refunded
      Propper ACU Patrol Cap OCP 73/4 QTY 1
      ACTION EMBROIDERY PVT SEW-ON CAP RANK QTY 1
      50/50 NYCO Ripstop Hat Tape - OCP with Black Thread - No Hook (Customization ******) QTY 1


      Now what I can say is this your complaint stated you ordered your Jacket and Pants in a large - which is not true on any of these orders - it was XL in everything.
      It also states that you ordered 8 1/4 for the hat - which is not true for any of these orders.
      And it states that you haven't been able to get a response when I have email correspondence from today between you and Samantha. I am sorry you are frustrated, we want to help you - but you need to work with us to help make this happen.

    U.S. Patriot Tactical is NOT a BBB Accredited Business.

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