Reviews

This profile includes reviews for U.S. Patriot Tactical's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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U.S. Patriot Tactical has 45 locations, listed below.

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  U.S. Patriot Tactical

  212 Candi Ln Columbia, SC 29210-8001

• 

  U.S. Patriot Tactical

  2799 Rose St., Suite 1 Fort Meade, MD 20755

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  U.S. Patriot Tactical

  Bldg 2401 Operations Blvd Aberdeen Proving Ground, MD 21005

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  U.S. Pacific Tactical

  694 Cadet Sheridan St Schofield Barracks, HI 96857

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  U.S. Patriot Tactical

  3390 Hardee Rd Bldg 1387 San Antonio, TX 78234

Review Details

• Review fromMaxwell J

  Date: 08/31/2022

  1 star

  Maxwell J

  Date: 08/31/2022

  I'm a police officer in Alaska. On 4/8/2022 I ordered a pair of Crye G3 pants to use as a duty pant. Order #00309413. I received my order 4/25/2022 and the pants were clearly worn--visible dog hair, dirt and debris on the knees and piling and wear on the fabric around the waist consistent with being worn with a duty belt. Additionally, I ordered a 30 reg and received a 32 long. I paid $285 for the pants, so I expected a new pair and the correct size. But I also understand mistakes, so I reached out to their customer service via email on 4/26/2022, and received ab automated email saying they've received my request and "will respond as soon as possible". Case #00279206. It is now 8/31/2022 and in addition several attempted phone calls, never someone available, US Patriot Tactical has failed to respond to my simple request to make a return of this worn (not by me item) that didn't even have tags, so how do I return when your policy says you won't accept it. If your law enforcement, seriously consider getting what you need from a more reputable business. This kind of service is unacceptable for those of us that need to pay out of pocket for our own duty gear. They've not only lost my future business but my entire departments.

  U.S. Patriot Tactical

  Date: 12/31/2022

  We sincerely apologize for the delay and frustration around updates on your last order with us.
  Our primary mission is to support American heroes by delivering the highest quality apparel, gear, and footwear so you can focus on your mission. We have let you down on this one.
  To improve our service, we have taken these Immediate Actions:
  We have routed orders from our website to a new consolidated fulfillment center with higher capacity and resources. This larger center will fulfill your orders going forward.
  We have staffed our new customer service center with more customer service professionals to ensure we can promptly answer your calls.
  In an effort to ensure your issues are resolved, I've sent you a direct email for additional information.
  Apologies again for the delay and the frustrating experience.

• Review fromRicardo F

  Date: 08/05/2022

  1 star

  Ricardo F

  Date: 08/05/2022

  I've ordered gear from them and they told me I can pick up in two days. A week later they're telling me 30-45 days just to process. This was after I already paid. And that's not even all of it, they're literally the laziest customer service reps I've ever had the displeasure of dealing with. Lying and not putting forth the effort to actually support the customer is what they do. I have no idea why any military installation would allow them to do business on post. Completely ridiculous

  U.S. Patriot Tactical

  Date: 12/31/2022

  We sincerely apologize for the delay and frustration around updates on your last order with us.
  Our primary mission is to support American heroes by delivering the highest quality apparel, gear, and footwear so you can focus on your mission. We have let you down on this one.
  To improve our service, we have taken these Immediate Actions:
  We have routed orders from our website to a new consolidated fulfillment center with higher capacity and resources. This larger center will fulfill your orders going forward.
  We have staffed our new customer service center with more customer service professionals to ensure we can promptly answer your calls.
  In an effort to ensure your issues are resolved, I've sent you a direct email for additional information. Apologies again for the delay and the frustrating experience.

• Review fromCaleb A

  Date: 08/01/2022

  1 star

  Caleb A

  Date: 08/01/2022

  I ordered a new pair of really good hiking shoes that were supposed to come with Michelin tire tread on the bottom and even paid for expedited shipping so I could have them for new work shoes and was told that it would take 1-2 business days for them to arrive. Over 3 WEEKS later, still no shoes. I got a full refund and am really disappointed that the "#1 supplier of tactical gear" couldn't even deliver on what I paid for.

  U.S. Patriot Tactical

  Date: 12/31/2022

  We sincerely apologize for the delay and frustration around updates on your last order with us.
  Our primary mission is to support American heroes by delivering the highest quality apparel, gear, and footwear so you can focus on your mission. We have let you down on this one.
  To improve our service, we have taken these Immediate Actions:
  We have routed orders from our website to a new consolidated fulfillment center with higher capacity and resources. This larger center will fulfill your orders going forward.
  We have staffed our new customer service center with more customer service professionals to ensure we can promptly answer your calls.
  Apologies again for the delay and the frustrating experience.
  Please know that we value you as a customer and would love an opportunity to earn your trust back.
  US Patriot Team

• Review fromBrian L

  Date: 07/13/2022

  1 star

  Brian L

  Date: 07/13/2022

  This company is a rip off. I purchased gear from them and when it arrived, pieces were missing. Their customer service rep stated that that the prices on the website are wrong and the price I paid did not include all of the products purchased in the description. It is either false advertising which is illegal or just an outright scam to rip you off, which is also illegal. This company states that it represents military and law enforcement, tarnishing our military and law enforcement with it's illegal tactics. Do not waste your time with this company. You will be ripped off of your money, but more important, your time. Also, I have checked back with the website and none of the descriptions have changed. This is deliberate.

  U.S. Patriot Tactical

  Date: 07/14/2022

  US Patriot would like to extend our apology for the item being listed under features incorrectly. That was an oversight. Under the description it states that the picture is a model and not all pieces are included. I have paired with our management team and you will be getting a gift certificate for the amount of your order refunded. This allows you to keep the product in question. If you wish to not keep the product the prepaid label can be created on the website using your order #. Again, our apologies, we hope you'd consider us for your future tactical needs.

  U.S. Patriot Tactical

  Date: 12/31/2022

  We sincerely apologize for the delay and frustration around updates on your last order with us.
  Our primary mission is to support American heroes by delivering the highest quality apparel, gear, and footwear so you can focus on your mission. We have let you down on this one.
  To improve our service, we have taken these Immediate Actions:
  We have routed orders from our website to a new consolidated fulfillment center with higher capacity and resources. This larger center will fulfill your orders going forward.
  We have staffed our new customer service center with more customer service professionals to ensure we can promptly answer your calls.
  In an effort to ensure your issues are resolved, I've sent you a direct email for additional information.
  Apologies again for the delay and the frustrating experience.