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Business Profile

Sales

Stivers Hyundai

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Stivers Hyundai's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stivers Hyundai has 2 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/11/2025

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business never fixed my vehicle. The issue was the knock sensor again and he stated in the text crank sensor but charged me for the knock sensor. He stated to Hyundai corporation the previous mechanic never took the part off and fix it however he stated clearly in this text the part was put on incorrectly. The part came from Hyundai North Charleston and there is record of this, thus Stiver's is making false statements and damaged my vehicle due to the shaking issue never being an issue until they service it. The only issue was the knock sensor and it has gone out for the 4th time now. So this is three in less than three months. Also, I have the two knock sensors they stated the previous mechanic had put on, which you can not put two knock sensors on a vehicle. I have those part in my possession if you need as well.
    • Initial Complaint

      Date:03/04/2025

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought a car brand new off the lot 2025 Hyundai Palisade Jan 11, 2025. On Jan 12, 2025 the check engine light immediately turned on, and we were told we are having transmission issues that we would have to wait until the morning to call the dealership: the car was also omitting a foul odor, smelled like burnt plastic and gas and was shaking vigorously. Once we called Hyundai Jan 13, 2025. They deemed the car was no longer drivable and a hazard and to have it towed from the complex we stay at. The tow truck driver also stated fluid was leaking from the vehicle. We spoke to Kyle from services and he stated the car was not leaking fluid and the transmission was not working, but was later told it was no longer the transmission, that the oil was seeping into the gas and the gas was leaking where the engine would be. After a week, we finally get the vehicle back, after that, not even a week later, the engine turned off WHILE DRIVING THE VEHICLE, with my kids in the car as well. My husband managed to drive off and turn the vehicle back on after it shut down in heavy traffic, they refused to tow it and made me drive the car to Hyundai after asking TWICE to get it towed, and I had to drive there with my child in the car because I had no other means. We did not find out u til last week what is going on with the vehicle and Hyundai has added more than 400 miles on the vehicle with little explanation on what is wrong with the vehicle, now they claim they can no longer communicate with the vehicle, we have been in three different loaners and one did not accommodate my family at all, and need a part for the vehicle that is no where in the world and can take 3 months or more and Richard from Stivers stated Hyundai even tried giving us the same vehicle back even thought problems keep arising with the vehicle. Our lives have been at risk multiple times and my husband and I are military veteran with children with disabilities.
    • Initial Complaint

      Date:04/24/2023

      Type:Billing Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told by Nate on 4/19 that the part would be $273.00 but he would give me a 10% discount and it would be $246.00. Labor was to be around $600.00. I tried to order just a radio cover to protect the electrical portion, i called salvage yards, tried OReillys, they ordered a radio cover but it didn't fit. Tried Ebay, everywhere, they don't provide the consumer the ability to just purchase the cover ONLY to protect the electrical system, so I drove around with an ***** ****** container double taped to my car for weeks trying to find options. Finally I had no choice but to go to Stivers. They made the mistake of giving me the old component and there is no way in the world, it took them 2 hours and was a $567.00 labor charge, pics attached. I left a message for the general manager, forgot to mention the discount not being given, but pretty sure they will not call back as they don't care. I am filing this complaint, it is not a review issue, because we as the consumer have no choice options to protect ourselves with an alternate way out. What they charge for labor is absolutely outrageous and I hope after viewing the photos you will agree and help me. Please you are our advocate, our voice when no one else will listen or care. Please help me, as I am flat broke and don't have the means to pay this amount but will make it work with God's hand. In the meantime, please listen to me and act upon my complaint, as I know that you will agree this was a total ripoff! Thank you for listening.
    • Initial Complaint

      Date:08/31/2022

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THEY CHARGED AN EXTRA $249 THAT THEY SAID WAS NOT GOING TO OCCUR IF I GOT CAR FIXED

      Business Response

      Date: 09/13/2022

      Business Response /* (1000, 8, 2022/09/06) */
      We are Stivers Hyundai/ Stivers Chevrolet is now ****** Chevrolet and Mr. Stivers doesn't own ****** Chevrolet. Ill need more information to address this concern. Respectfully who is "they"? And what is the context of the 249 not being charged? Please advise.


      Cliff T*****
      GM
      Stivers Hyundai

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