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Business Profile

Screen Printing

PAG Marketing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Printing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/10/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My team and I ordered shirts from PAG Marketing. We created and submitted the design and contacted PAG on the 19th in regards to getting them made. We were told they would be able to fulfill our order. Once we received our shirts we expressed our dissatisfaction with the sizing of the design and how it wasn’t what we requested per the messages and pictures sent and agreed Ed upon. When this was brought up we were told we would have to order new shirts even though the mistake was at no fault of our own. After multiple exchanged messages PAG said they would give us $8 back per shirt, when we paid about $33 per shirt, that we did not get back. It was overall a horrible experience considering we did not get what we requested, weren’t told of any concerns regarding the pixelation, then told we would have to pay to fix mistakes that we did not make nor knew anything about.

    Business Response

    Date: 08/21/2023

     The client reached out with a rush order that we did our best to fulfill within a short time frame.  In order to meet the requested deadline, we worked with the files that were provided by the client.  The refund of $8 per shirt was to cover the imprint area that the client was not happy with.  We did deliver the product in time for their event, which the client accepted and kept.  The individuals that picked up the shirts reviewed them before leaving our office and did not express any concerns.  We provided the refund as a courtesy, and it has been processed.

PAG Marketing LLC is NOT a BBB Accredited Business.

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