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Business Profile

Vitamins and Supplements

Muscle & Strength
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I get my preworkout and the preworkout inside has turned hard and isn’t usable at all. It turns into a solid

    Business Response

    Date: 06/16/2025

    I'm sorry to hear that! We're more than happy to send you another one. We'll email you soon with tracking. 

  • Initial Complaint

    Date:09/30/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company over a week ago. I have yet to hear from them, they have yet to respond, and they pulled over 100$ out of my account. I sent several emails and they have yet to respond. This is horrible customer service and I would like my order shipped. I am ready to file a police report if they cannot respond or ship my order

    Business Response

    Date: 10/01/2024

    Hello! We are very sorry for the trouble. The customer's orders were canceled and refunded. All the best!

  • Initial Complaint

    Date:09/18/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over 2 weeks and my items have not shipped. They blamed a 1 day holiday then a sale but have had other sales since yet my order is still in processing. They have stopped responding and won't expedite my order that they have charged me for. No resolution on their end. Their estimated days of shipping have come and gone. Now they have gone silent while I email them everyday for an update.

    Business Response

    Date: 09/18/2024

    We have replaced this order to be shipped overnight. A change in shipping software has caused an issue with some orders. I'm sorry to say this is one, and we will do what we can to make it right.

    Customer Answer

    Date: 09/18/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** ***********

  • Initial Complaint

    Date:03/20/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Only ordered item after being told it would ship *****. I checked that I needed to expedited shipping, which I paid more for. Attached screen shot of this online chat as proof.

    Followed up with order number to ensure it was shipped *****, not ****. Also attached this as screen shot.

    Many **** issues where I live and I never would have ordered from this company and paid extra for **** shipping. Only ordered because I was told it would ship *****, which was not true. I will likely never receive this item, and never receive a refund from this company, given the complaints here and on Google.

    Business Response

    Date: 03/22/2024

    Hello!

    This was shipped TWICE and will be delivered TWICE :)  

    *****************************************************************************************

  • Initial Complaint

    Date:12/04/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered from them couple of time and paid extra twice for delivery. Both time I had to follow up because they said they lost the order in the system. They create a label and never mail it out. My 3 -5 day shipping took two weeks. When I reached out, they did not provide any credit for the delay. (order number - *********)

    Business Response

    Date: 12/04/2023

    Thanks so much for your order, Joy! I'm sorry to  hear that ***** lost your package, and I'll refund your shipping now

    Have a great week!

    Customer Answer

    Date: 12/04/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    *** *

  • Initial Complaint

    Date:04/10/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 3rd I placed the order #********* and paid via payment slip the same day. M&S was contacted at least 3 times, providing the receipt, but we can't reach solution.

    Business Response

    Date: 04/10/2023

    Hello!

    This paymnet failed, and our paymnet processor is working not to refund the customer or capture the paymnet and ship the order. See below. 

    " **** **** (Customer Service Department)
    Apr 4, 2023, 1:49 PM MDT
    Hi ****,

    Thank
    you for sending that one over I will add it to the list I have going.
    From what I have seen the fix the processing partner implemented on
    Monday seems to be working so we will continue to monitor txn's to make
    sure this isn't happening. If anything gets reported please send it over
    right away and I will make sure to add it to the existing list and if
    it has happened since Monday I will be all over them to get a solution. 

    That
    said the existing refunds are in progress and are in a varying state as
    soon as I have confirmation they are all completed I will let you
    know!"

    Transaction Id: ********
    Payment State: AuthenticationPending

     

    Business Response

    Date: 04/21/2023

    This issue is being sorted by our paymnet processor and is out of our hands. Below you'll find the email that was given to us yesterday with an update of the situation. A refund will be given, but it may take just a little more time

    "For these refunds it turns out that there was a much larger issue then
    initially explained to us going across everyone that our processing
    partner works with. They have promised that the issue has been resolved
    and looking over recent transactions it does appear to be fixed as
    well. 

    This means is the list is expanding more and more as they
    find more examples I have a doc with them showing the status of the
    transactions as they get refunded to the customer. What this means for
    you is you may still get customers saying they have paid but it showed
    cancelled for older transactions, if this happens please send them my
    way on this thread and if they aren't already on the list I will send
    them their way to get a rush on the refund.

    The email the customers will receive the refund notice from is either *********@******.com or r************@******.com if a customer is saying they have not received the email please ask
    them to search for either of these two emails and hopefully it will show
    up. Any customers that cannot find the email please let me know and we
    will let our processing partner know and they will directly contact the
    customer via phone to process the refund.

    I understand how
    frustrating this is for everyone involved and what I will do is send
    Friday updates in this thread with completed statuses on refunds."

    Customer Answer

    Date: 04/21/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******** *******

  • Initial Complaint

    Date:12/28/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product through muscle and strength. The estimated release date through ***** was on 12/21/2022. I live in chesterfield, Virginia. The package arrived in Harrisonburg, Virginia on thst date. I then get an email from ***** saying my package was in martinsburg, West Virginia and my new date yo was receive was 12/26/2022. Today 12/27/2022 I have not received it snd just got an email saying I will receive it on 12/28/2022 and that it is in Hagerstown, Maryland. The package came from South Carolina and is now north of where I live. It doesn’t make sense. My tracking number is: *******************. All I want is what I ordered.

    Business Response

    Date: 12/28/2022

    I'm sorry to hear that, *******! I'll be happy to refund your shipping costs. I'll also reach out to ***** to make sure you get this today.

    All the best!

  • Initial Complaint

    Date:12/12/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a product from this company that was damaged and they are refusing to either give me a refund or provide a replacement, they are ignoring all my calls and emails regarding the issue and refuse to communicate with me on the matter..

    Business Response

    Date: 12/12/2022

    Hey ********!

    I'm sorry again to hear of the damage. We replaced that for you a few days ago, and the tracking would be emailed to you later today. Of course, do let us know if we can help in any other way!

  • Initial Complaint

    Date:10/26/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did not receive my order . Bank says I paid for it. Whey protein is what I ordered. Hope you are not a scam company!

    Business Response

    Date: 11/14/2022

    Business Response /* (1000, 7, 2022/11/07) */
    Hello! This shows delievered on the 26th. https://www.fedex.com/fedextrack/?trknbr=XXXXXXXXXXXXXXXXXXXX&trkqual=XXXXXXXXXXXXXX
    XXXXXXXXXXXXXXXXXXXX
    FXSP

    Please do let us know if you need any help with this. *******@muscleandstrength.com

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