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Business Profile

Bathroom Design

Bath Fitter

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Bath Fitter's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bath Fitter has 6 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/31/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5-10-2021 I entered into a contract with Bath Fitters to replace my existing shower. The amount paid at the time of the signed contract was $7694, which was paid in full that day. I was given a packet with all the information along with a referral paperwork. It stated that I would receive a $50.00 Visa gift card once the person I referred purchased their new tub or shower unit. I referred my brother in law. When he made the appointment he informed the individual who answered the phone that he was referred by me. BIL is having is tub conversion installed on 01-13-25 and 01-14-25. When I called Bath Fitters to inquire about my $50.00 gift card, I was told by Mr. Charles M***** that the franchise had been sold and that must have been a program the former franchise owner offered. Mr. M***** told me the new referral program is $125.00 and must be completed on line. Mr. M***** also told me they could not honor the referral that I have. My referral form does not mention anything about this referral program is subject to change. All I am asking for is for Bath Fitters to honor the form I have. I am NOT asking for the new referral amount of $125.00,just the $50.00 I was told (in writing) that I would receive.

      Business Response

      Date: 01/13/2025

      The referral program the customer is referring to was never promised or offered by our company. The only reference to this program is a generic flyer that was sent by the customer. We purchased the Oklahoma City franchise in December of 2023, and this customer purchased their Bath Fitter unit in May of 2021. We had no foreknowledge of any referral program, nor is there any contractual obligation to meet concerning one. We have assumed responsibility for the servicing of the customer's unit and will continue to do so for the lifetime of the unit.

    • Initial Complaint

      Date:07/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had Bath fitters install a tub in my home at 105 Furman street Greenwood SC, 29649. The tub in question had a lifetime warranty, which I still have my paperwork and contract. I have called over the years with small problems and never had an issue getting in contact with anyone or them sending someone to complete the work. Well about a year or more ago I noticed that my tub had a crack in it. I tried contacting bath fitters through the number I have used previously. On this occasion I was told that this number was for new customers and was given another number to call. I never got a response. I was given and tried several different numbers and a email address. I never got a call back or a email back. The Crack in the tub has caused damage to my bathroom floors, which if I could have had the tub replaced or fixed it would not have been a issue. I cannot say if the individuals that I talked to were honest in the information that I was given but I had never had any issues with bath fitters fixing any issues I have had.

      Business Response

      Date: 07/16/2024

      *** *********

      We have called the phone number listed here for you several times over the last two days and not gotten an answer. We have also left two voicemail messages. Please give us a call at ************ at your earliest convenience.

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