Complaints

This profile includes complaints for Sharonview Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sharonview Federal Credit Union

  1081 Red Ventures Dr Fort Mill, SC 29707-5001

• 

  Sharonview Federal Credit Union

  PO Box 2070 Fort Mill, SC 29716-2070

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called ****** view to make A payment because I was 29 days past due and did not want to risk A 30 day late payment. Online the system would not allow me to pay and gave me an error A week straight. I did not want to call because.last month I called to make A payment and was hung up on multple times and the customer service was horrible. Finally I was able to make the payment online using a debit card but it then said it takes 3 days to process. That immediately scares me because again I did not want A 30 day late so I called Each time I called yesterday (12/15/22) I was disconnected on after extended hold times. Nonody seem to have known their credit reporting policy. One rep told me it would not report because I initiated payment on the 15th. While another rep said ig would report late because it take 3 days to post which.would.put me.past three days I then emailed my loan rep and she confirmed there would not be a late payment and shortly after I was informed something different by another department. I just need to make sure this doesn't effect my credit.. i logged in a week straight trying.to.pay and got an error over and.over again and the samething happened last month and I have attached a screenshot of the error. I.also attached the svreen shot.of when it finally let then payment go through..i do not.want a 30 day.late on my credit because they're take.3.days to.prpcess A debit card payment Also, they dhould work on the customer service skills

  Business Response

  Date: 12/21/2022

  Sharonview's Consumer Lending team has confirmed that this member has NOT been reported to the credit bureaus for delinquency. We are reviewing our policies with our frontline teams to ensure everyone relays consistent information in the future. We apologize for inconvenience to **************. Thank you.

  Customer Answer

  Date: 12/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:11/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted sharonview a minimum of 5 times within a month requesting a review of my account and fees I incurred. Costumer support informed me all 5 times that they had to escalate the issue to a different department and I would receive a call back within 2 business days. I did not receive a single call or email back once. Do not bank here.

  Business Response

  Date: 11/29/2022

  As of Tuesday, November 22, 2022, Sharonview has spoken with **************** and refunded any fees he incurred. We apologize for any inconveniences he experienced while trying to reach our Member Experience team. Thank you.

• Initial Complaint

  Date:10/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 12, 2022, I called Sharonview FCU to close my account and have the money sent to me. I live in ** and they decided to close the branch in ** in 2020, so it becomes very inconvenient for me to get access to my money. I was told they cannot close my account over the phone, and I must email the written request to ******************************* I emailed the request on Oct 12, 2022 but did not receive any response after 3 follow-up emails, not even an acknowledge that they have received the request. I called again on Oct 18, 2022 and requested to speak to a supervisor. The supervisor said she has sent a message to the relevant department, and I should receive a response within ******************************* to fax the request. I faxed it. Today is Oct 20, 2022, after 4 emails, 2 phone calls, and 1 fax, I havent received any response from them. Their lack of response is unacceptable and made me very frustrated. I WANT MY MONEY back! It is nearly $280,000.

  Business Response

  Date: 10/26/2022

  On 10/12/22, Sharonview received a call from this member requesting that their accounts be closed. Due to the large amount of funds in the accounts, our employees initiated a member verification process; however, we were unable to successfully verify this member over the phone and advised the member to instead send a written request. We have received the written request, and as of 10/26/2022, the account has been closed and the member has been notified. Thank you.
  
  

• Initial Complaint

  Date:10/14/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a signature checking account on 10/12/2022 in the early am of business hours and was told i would be contacted by someone within one business day now two have passed , i have not even received a confirmation email. I would like to withdraw my application and have all my information stored to be deleted since i have not been contacted by anyone and with the significant amount of pii you requested. I have already been offered a checking account at another local credit union. It seems customer friction is not your concern .

  Business Response

  Date: 10/20/2022

  Sharonview has contacted this member to discuss this situation and apologize for any inconveniences in opening an account. We have terminated any actions with their account information per their request.

  Customer Answer

  Date: 10/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail that stated they had ran my credit report for an already established credit card of 4 years. When they did that no one had informed me on this and decreased my credit line . & now its affected my credit report. I called to get it resolved and not 1 single employee could tell me why this happened. I was told that it shouldnt have and that they dont know. I am very upset and my credit has taken a hit .

  Business Response

  Date: 09/16/2022

  Sharonview has reviewed this members account with our credit card partner, Elan. Elan annually reviews a members account to check for any changes on their credit report, which could result in adjustments to the member's credit status with Elan. We recommend that this member review their credit report for any inaccuracies and contact Elan directly with questions about any changes.  

• Initial Complaint

  Date:08/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to obtain a replacement debit card for almost a month now. My card was compromised due to a scam, and I requested a new debit card on July 20th 2022. Despite following up multiple times, speaking to supervisors and a Manager within ******************************* and *************************** each time I call, I am advised the card replacement wasn't requested and that it has now been requested and it will arrive in **** business days. In each case, the card doesn't arrive, and after contacting the Credit Union, I am advised the card was not ordered, but they will order it - and the cycle starts all over again.

  Business Response

  Date: 08/23/2022

  Sharonview completed a rush order for two debit cards for this member on Thursday, August 18, 2022. As of Tuesday, August 23, 2022, our records show that both debit cards have been received and activated. 

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I make an online mobile deposit and it cleared the account with an confirmation number. So later on that following Monday the transaction was canceled after hours. *** reached out to the branch numerous times and was promised a callback from supervisor to get the issue resolved. Out of 8 calls and being on hold for numerous hours still no callback. Due to the reversal of the deposit it made my bills go into default.

  Business Response

  Date: 08/24/2022

  This member attempted two mobile deposits on Saturday, August 6, 2022. Upon review, a Sharonview team member noticed the mobile deposits were unauthorized transactions and subsequently reversed the funds from the account. Sharonview notified the member of the reversal on Monday, August 8, 2022, via email. A note was also made in the transaction history in Online Banking and the Mobile App.

  
  We have since spoken with the member to explain the reversal and discuss appropriate mobile deposit procedures.  

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been banking with this company over 6 years within the past 2 days I have been getting hung up on routed to other departments I mean just a big mess. Had returned some items in a store merchant told me it would be back on my card within 2 business days finally got someone on the phone stated to me they have my refund but release to me until 5-7 business days like why if its there already and you see it I am not happy with them or how the treat people ask for management to call me back day 2 still no call back

  Business Response

  Date: 08/26/2022

  Sharonview has reviewed this members complaint in which the member was told that refunds can take up to 3-5 business days and that we are not able to expedite this process.

  Customer Answer

  Date: 08/27/2022

   
  Complaint: 17710191
  
  I am rejecting this response because:
  This still dont justify that a member of management did not reach out to me as well if me trying to get the issue resolved reviewing all calls that day of me getting hung up on and me getting re routed several times of me calling back in 
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off an auto loan on July 11, 2022 in full. I have called their customer service line numerous times inquiring as to when I would receive the title to my vehicle. Each time I call they tell me they have no information and that a title specialist will have to call me back within 1 business day. I NEVER receive a call back. I called on July 18, 202 # 4:04pm and have yet to receive a return call. I went into the local branch at *************************************************** and was told they could not help me, that I had to call the customer service # **************. That is the same @ that says they can't help me and that a title specialist has to call me back. The branch manager said it typically takes **** business days to receive your title by mail, but can take ***** business days due to Covid (I suppose we are still milking that excuse). It is just one huge run around with Sharonview. I called back again on July 28, 2022 @ 12:32pm and was told the same thing "a title specialist will have to call you back within 1 business day". Still no return call as of writing this complaint. I need the title to my vehicle as that is holding me up from being able to sell it and purchase a new vehicle. What is the point of calling customer service if they cannot do anything or provide any service to customers? It seems quite useless to me. Someone that works at Sharonview should be able to assist customers with this and answer my question - there has to be a way to get the title to my vehicle which I have paid off in full. It's been 15 days and still zero call back and zero title. Member# ******

  Business Response

  Date: 08/09/2022

  Sharonview has worked with this member to address their concerns, and the member has confirmed receipt of his vehicle title. This complaint is considered resolved.

  Customer Answer

  Date: 08/10/2022

   
  Complaint: 17641711
  
  I am rejecting this response because:   Sharonview Federal Credit Union didn't "work" with me or do anything.  I eventually got my title in the mail.  I got a phone call from them after 3 and a half weeks asking if they could help me once I filed a complaint with the BBB.  That is not a 1 business day return call.  I'd hardly call that "working with me".  ********* has horrible customer service and work ethic.  Just like lying on this response and saying they "worked" with me to resolve this issue.  
  
  Sincerely,
  
  *********************