Complaints

This profile includes complaints for Ashley HomeStore's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ashley HomeStore

  2901 Lakemont Blvd Fort Mill, SC 29708-0137

  
• 

  Ashley HomeStore

  11320 Carolina Place Pkwy Pineville, NC 28134-6323

  
• 

  Ashley HomeStore

  233 Airport Rd Arden, NC 28704-9404

  
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  Ashley HomeStore

  3932 E Franklin Blvd Gastonia, NC 28056-9298

  
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  Ashley HomeStore

  9632 E Independence Blvd Matthews, NC 28105-4628

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered set of tables 3..cocktail tables and 2 matching end tables. We were told of the delivery date for everything, except the 2 end tables, which were scheduled for delivery the following week. Well that day came and went, no tables..so I called general manager ******* ********, and he said he would look into it and call me back. Well a couple weeks later I called him back, he said I could try to find them from another vendor, or pick something else out. Well this was a MATCHING set of distinction, that would not have matched anything else. So he said, that it would be safe to say that I am not going to receive the tables we paid for, so I said that just refund the 3 tables. He said he could not, as we had accepted delivery on the cocktail table. Well I said we accepted it as a set thinking our other tables we on their way. Well he said I would have to eat the other table, as they would not accept it. I guess it would be hard for him to sell it as a stand alone. Well I dont see it that way as I feel we were duped into buying a table they knew was discontinued, knowing the full time that the other tables did not exist. He offered refund on the other 2 tables, so I have a table that I cant use at $441.17

  Business Response

  Date: 07/01/2025

  Good evening Jody,

   

  Thank you so much for bringing this matter to our attention. We sincerely apologize for the frustrations caused by your purchase experience. It is never our intention to affect you in this way. We sent you an email earlier today pertaining to your purchase, and the tables. We have pasted the same email here. Please reply directly to the email, or give us a call, should you have any questions. We appreciate your attention to this! 

   

  Good afternoon Jody,
  
  
  We are so sorry to hear that your cocktail table won't match the yet to be delivered end tables. As you are aware, an exchange or return once delivery has been accepted is not an option per the terms and conditions signed at the time of purchase. We are reaching out to offer the following resolutions in consideration of this: 
  
  
  - A $90 in-store credit to keep the table "as-is." This credit would be valid for 6 months from the date of issue. 
  - A $50 refund back to the Visa card used on the purchase to keep the table "as-is."
  
  
  Please let us know which option you would like to accept, and we will provide the next steps from here. Please don't hesitate to let us know if you have any questions. 
  
  
  Kind Regards,
  
  
  Ashley Customer Care
  803-228-4848

  Customer Answer

  Date: 07/01/2025

   
  
  I am rejecting this response because:I will not accept store credit for anything, as I will never purchase from Ashley again. And, can’t accept $50 credit on my card, because the card is now inactive. Account closed! Furthermore, I should not have to pay for their mistake…..any other business would accept responsibility and do the right thing and refund the table. But I guess after 12 plus years and 50k of furniture purchased from Ashley, I can see their true colors. Totally unacceptable!!!
  
  
  

  Business Response

  Date: 07/01/2025

  Good evening Jody,

   

  Thank you so much for your response. While we are unable to offer a return and full refund for the table, we are happy to offer you a reselection exchange so you can select a new table that better suits your needs. We are waiving the standard 10% restocking fee as a one time courtesy, but a new delivery fee will apply unless you select to pick up the order. Please let us know if this is agreeable to you, and we will begin the process. Please don't hesitate to let us know if you have any questions. 

   

  Kind Regards, 

   

  Ashley

  Customer Answer

  Date: 07/01/2025

   
  
  I am rejecting this response because:  I see you are unwilling to accept the fact that you screwed up my order. I don’t want the table, don’t want your refund. I will never set foot into any of your locations ever again. You can mail me a check for the tables I purchased and did not receive for $735.32 plus tax. I do intend on seeking legal council, as I think you knew that those tables were a unicorn, and you needed a sucker to unload it on, as you could not sell it as a stand alone. Anyways you will hear from my attorney, as we had a contract and you failed to honor it.  I promise you this …..you will wished you had done the right thing when this is over.
  
  
  

  Business Response

  Date: 07/02/2025

  Good afternoon,

   

  We sincerely apologize that we have fallen short on meeting your expectations. We have offered you a reselection exchange to allow you to select new tables that would work better for you. We will leave this option open for you should you choose to accept moving forward. Additionally we have submitted a cancellation request for the tables yet to be delivered. The Homestore will process the cancellation, and contact you ASAP to confirm. Please don't hesitate to reach back out if we can be of further assistance.

   

  Thank you.

  Customer Answer

  Date: 07/02/2025

   
  
  I am rejecting this response because:
  
  Just refund the 2 Norcastle end tables that we ordered and never received, and need to be refunded back to my credit card that we purchased them with. I originally thought I had used a different credit card, but looked it up and credit card is current. So just refund it please!!!  WE HAVE ORDERED REPLACEMENTS FOR THE 3 TABLES FROM WAYFAIR…..

  Business Response

  Date: 07/03/2025

  Good afternoon,

   

  A cancellation request has been submitted to the store. They will cancel the open order, and contact the guest within 24-48 business hours to confirm, and discuss the refund process. We consider this matter closed as we have addressed all concerns. We welcome the guest to reach out to us directly if he requires further assistance. 

   

   

  Regards, 

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a twin extra long tempurpedic mattress to go along my twin extra long mattress. They delivered a regular twin sized mattress. It is 5" too short, his feet hang off, and the sheets are loose.I have personally called their customer service number 3 times, starting day of delivery. My husband has been to the store twice with no resolution and empty promises to resolve this problem.

  Business Response

  Date: 07/01/2025

  Good afternoon. Thank you for sending this over. We sincerely apologize for the guest's experience. However it appears that this guest purchased with a different licensee, and we do not have access to her account in our location. We encourage the guest to reach out to the correct location for further assistance. Thank you.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 glider chairs from Ashleys and upon the 1st attempt to deliver one was damaged so I refused both. A new chair was ordered and delivery confirmed and received. Within 2 wks of the chairs being in my home with minimal use; the chair started detaching. I literally went to the store, they gave a number to call. It was repair and didnt have any record of the order. I call the store on several occasions, spoke to the sales **** corporate office and a gentleman by the name of ****. I either got a referral to repair, rudeness from corporate Supv and a broken promise of reassurance of a resolution. Reluctantly, I scheduled a repair since they told me they could not be returned because it was beyond 3 days and reselection was not an option. The repair guy came to my home to repair the one chair but discovered that the other chair was also seperating. He stated that they could not be repaired and he would document his findings. Moreover, someone would contact me; I have heard nothing despite my numerous attempts to speak to someone. All of my calls go to voicemail despite the various times I call. I leave a message but no return call.

  Business Response

  Date: 06/19/2025

  Good Afternoon, Thank you for bringing this matter to our attention. This guest is not ours, they may be under a different licensee.

• Initial Complaint

  Date:06/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed on 05/10/2025, order number *********, ordered on Ashley store address: ***************************************************. When we don't want to purchase the boxes at first, but the sales told we might need those for mattresses, and promise us, if we change mind we could refuse the delivery at the time of arrival, but in reality, we were not allowed to do so when the delivery was made.After that, we visited the store multiple times to request a return, but got nowhere the store staff said they were unable to process returns.They only gave us a case number ********, and despite multiple attempts to call Ashley's customer service, we never received any response.Right now, we only have a case number, but the issue still hasnt been resolved at all. I dont need those boxes, but Im also unable to return them.

  Business Response

  Date: 06/16/2025

  Dear Better Business Bureau,
  
  Thank you for forwarding Mr. ***** concerns to our attention.
  
  After reviewing the details, we found that the purchase in question was made at the Ashley location at ***********************************************, which is not part of the Broad River Retail organization. As such, we are unable to offer assistance on this matter.
  
  We kindly recommend forwarding the complaint to the appropriate Ashley licensee responsible for that location so they may address it directly.
  
  Sincerely,
  Ashley Customer Experience
  ************

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sofa cushion falls off anytime someone sits on it and does not have a grip. My daughter has fallen several times causing body injury.

  Business Response

  Date: 06/16/2025

  Hi there!

  Thank you for reaching out and for bringing your concerns to our attention. We are genuinely sorry to hear about the experience you've described, and we hope your daughter is doing well.
  We understand the importance of safe and functional furniture in your home, and we sincerely apologize for any inconvenience this situation may have caused. However, after thoroughly reviewing your account and the details of your purchase, we must respectfully clarify our policy.
  The merchandise in question was purchased under an as-is agreement at a discounted price totaling $570.00, issued via store credit. As outlined at the time of sale and agreed upon by you, accepting an "as-is" purchase voids any warranty or eligibility for return, exchange, or further service.
  While we truly empathize with your concerns, we must adhere to the terms of the agreement. Unfortunately, we are unable to offer an exchange or further assistance in this matter.
  We appreciate your understanding and thank you for your patience.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The original purchase of the Purple Restore Premium Firm-K of March 28th. My wife and I tried this mattress out on display prior to purchase and found it pleasant. Upon receiving the mattress on April 12th we learned the mattress was much firmer than what we had experienced in store but not entirely unpleasant. We were determining whether to exchange the mattress after one month for the soft version of the mattress. The Ashley Furniture store did not have a soft version of this mattress on display for us to be able to experience. The Ashley store member assisting us made no effort to assist with more information regarding the soft version of this mattress, what to expect, nor a location to be able to test this version to assist in the decision. Instead the Ashley store member simply encouraged us to exchange the matress to the soft as it surely would resolve our issues with the current mattress. We followed the Ashley store member's advice as followed through with the exchange. Upon exchanging the mattress we attempted to sleep on the bed for the next two nights, but both of us quickly developed severe sleep issues. I woke up mornings with severe neck and back pains and my wife experiences some back pains as well but a large increase in night time sweating. We have resorted to sleeping in our guest room's mattress to be able to sleep comfortably through the night. We attempted on the third day to reach out to the Ashley store member that assisted us to aid in having the Purple Restore Premium Soft-K be exchanged back to the original ordered mattress Purple Restore Premium Firm-K that we had. She claimed she would work on this issue. After a few days passed I messaged regarding an update without a response. I contacted the store the next week to speak with the member who states the exchange was denied. I then reached out to the Ashley Corporate line regarding the issue and described our situation of being unable to sleep on our own bed to them and was again denied.

  Business Response

  Date: 06/18/2025

  Dear Better Business Bureau,
  
  Thank you for bringing Mr. ******** concerns to our attention.
  
  We have spoken directly with Mr. ******* regarding his request to exchange his mattress back to the Restore Premier Firm-K. While we are unable to grant an additional exchange as it falls outside of our policy, we have provided Mr. ******* with a $1,000 store credit as a gesture of goodwill, in recognition that the current mattress did not meet his expectations.
  
  We appreciate the opportunity to address Mr. ******** concerns and remain committed to ensuring a positive guest experience.
  
  Sincerely,
  Ashley Customer Experience
  ************

• Initial Complaint

  Date:06/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My furniture has not been delivered, delivery has been rescheduled 5 times. No one can give me an idea of when my furniture will be delivered. **************** is no help, I have attempted to speak with a supervisor who hung up on me and refused to actually solve the problem. All they ever say is someone will call you back. No one ever calls back. I need the bed for my children to be delivered.

  Business Response

  Date: 06/11/2025

  Good evening. Thank you so much for reaching out. We sincerely apologize for the guest's frustrations and disappointment in scheduling her delivery. Regretfully this complaint was sent to the incorrect licensee. We are located in **************, and do not have access to the guest's information for delivery. We encourage this to be sent to the correct licensee. Thank you.

  Customer Answer

  Date: 06/11/2025

   
  I am rejecting this response because: I did not pick the address where the complaint was sent. This is a legitimate complaint that needs to the addressed. 
  
  

  Business Response

  Date: 06/11/2025

  Good evening. We appreciate the additional information. However this does not change the fact that we do not have access to the guest's information in our system, and we are unable to assist with this. If we could help, we absolutely would. We strongly encourage this complaint to be sent to the Homestore where the guest resides and purchased from as they will be able to access the delivery information. Have a good evening. Thank you.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased the ********* Reclining Love Seat on 5/20, during the supposed Memorial Day sale. It was to be delivered on 5/30. On 5/29, I attempted to reach out to my salesperson to notify him of the reduced price showing on Amazon through the Ashley Home Store. I was told that he would give me call back after researching. The call never happened. ****** was selling the same love seat for $1907.40, which is $812.59 cheaper plus free delivery, that I also paid of $279.99. I was requesting the difference of $1092.58 plus the difference in sales tax back to my Synchrony card. Since I had already made contact prior to delivery, I allowed the sofa to be delivered. I then contacted corporate support on 5/20 through their chat medium. I was told that only the store can adjust the pricing and that the best thing for me to do is to cancel my order, and order online through them, and then they would meet the price. What kind of business model is this? I rejected this idea and proceeded to email my salesperson since I had his email address. After 3 unanswered attempts, I then traveled 45 minutes to the store to speak with the store manager (*****). He provided me with a business card to call the corporate office in *********. Seeing this as my only option, I left the store to do so. Upon calling, the first representative told me the same thing corporate chat did; no one can change the price except for the store. I asked to be transferred to someone else, and ended up with ***************** They could not help. After hours of trying to resolve this issue, I then called the store back. Spoke with ***** on 6/4 who said to give him until noon on 6/5 to get in touch with the customer experience manager. He would brief her on what was going on and to help get me resolution. That has not happened either. I need someone to take some accountability here, or come get the couch. The tags are still on it. Do with it as you please.

  Business Response

  Date: 06/12/2025

  Dear Better Business Bureau,
  
  Thank you for bringing Mr. *********** concerns to our attention. We appreciate the opportunity to respond and provide clarification on the matter.
  
  Mr. ********** purchased the ********* Reclining Loveseat from one of our Ashley retail locations and later expressed concern regarding a lower price seen on ******, along with discrepancies in financing terms between in-store and online channels.
  
  We would like to clarify that Ashley does not price match with third-party sellers, including ******. However, we do honor pricing found on our own website when brought to our attention. Upon review, our team confirmed that the item in question was listed at a lower price on the Ashley website at the time of Mr. *********** inquiry.
  
  As a gesture of goodwill and in alignment with our internal policy, we have offered Mr. ********** a refund of $442.40, which represents the difference between the in-store price he paid and the Ashley website price.
  
  We acknowledge Mr. *********** frustration with his previous service experience and are grateful for the opportunity to work toward a resolution. He has since been in contact with one of our resolution experts, May, and we are currently processing the refund. It should reflect on his account within one to two billing cycles.
  
  Thank you for allowing us to address Mr. *********** concerns. We remain committed to providing quality service.
  
  Sincerely,
  Ashley Customer Experience
  ************

  Customer Answer

  Date: 06/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. The business applied the appropriate amount of credit that I should see in the next ***** days. I appreciate the efforts made by the company to resolve. 
  
  Thank you. 
  

• Initial Complaint

  Date:06/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to ongoing inaccuracies on my credit report caused by this company's reporting. These errors are negatively impacting my credit score and financial stability, despite my repeated attempts to resolve them directly with the company.Given that these issues remain unresolved and continue to harm my credit, I am reaching out to the Better Business Bureau for assistance in ensuring a prompt and thorough review. I kindly request that this company either correct or remove the inaccurate items from my credit report. Thank you for your attention and assistance in resolving this matter.Details of the account involve are as follows;Account Name: SYNCB/ASHHOM Account #: **************** Date Opened: 11/25/2016 Balance: $2,831.00

  Business Response

  Date: 06/09/2025

  Thank you so much for sending this over. We sincerely apologize for the guest's frustrations caused by his experience. Regretfully this complain was sent to the wrong licensee, and we do not have access to his account to provide further assistance. We recommend submitting this information to the correct location for further assistance. 

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a tempopedic mattress and bed frame on 5/15/25 from Ashley Home Store. The mattress does not help me and they said that they would trade it for another one. I got to looking at my invoice and saw that they charged $499.99 to deliver and set up. I was not told that it would cost that much. I would have change my mind then. Also we are elderly and live on social security only so we was going to finance for 5 years. They did not tell us that if we financed for 5 years we would be charged $140.12. We was not informed of that. Also they said first payment would be 22nd of each month and I looked on to the web-site and it said the 9th . The general manager at the store told me they should have only charged $99 to delivery and when I talked to another manager on 6-2-25 she said that it does cost $499.99. The general manager said that they would give me a refund for $400 but the manager said no. I have been told so many lies that I don't know who to believe. I have serious issuses with may back that I have been seeing a spine doctor for almost a year. This bed does not help me and I have very bad problems in getting up at night. They can switch out mattress but can't take back the whole bed. They said I sign the aggreement but the sales person did not go over all the charges. In fact he could not hardly get his work done because my husband and the general mahager was talking so much. I hate being taken advantage of. I know I signed the invoice but becuase all the talking they was doing I did not look at the invoice. I called the office and they told me I had to wait 30 days before they could exchange my mattress. What is the difference in exchanging a mattress and taking back the whole bed. I put a procteive cover on the mattress so I have not slept on the mattress. Thank you,****** ******* ************ **************************

  Business Response

  Date: 06/03/2025

  Hey there!

  
  We are writing in response to the recent complaint filed by our guest, regarding her mattress purchase.

  
  We contacted the customer via phone and informed her that she would be eligible for our 30-Day Comfort Guarantee starting 30 days after the delivery date, provided the mattress met all qualification criteria. During this conversation, the customer declined the offer, stating that she would keep the mattress.

  
  To address her concerns, we also offered to issue a credit in the amount of the delivery fee to her financing account. The customer accepted this resolution.

  
  Please let us know if any further information is required.
  Sincerely,

  Customer Answer

  Date: 06/06/2025

   
  I am rejecting this response because:  I wanted to return the whole bed but they rejected.  I declined to come and pick another mattress becuase if it does not work then I am stuck with a mattress I can not use.  They offered to return the delivery fee which is accepted.  I will accept the delivery fee refund but I am very dissatified with this company.

   

  ******

  
  

  Business Response

  Date: 06/13/2025

  To whom it may concern,

  We have spoken with the customer and discussed compensation to resolve the complaint. The customer accepted a refund compensation. The customer was advised that refunds to her original method of payment can take 7-10 days to process and 1-2 billing statements to receive the refund. In addition, we confirmed that the delivery fee has been refunded. If you have any additional questions or concerns, please email us at ************************************* or call our ****************************** at ************. Agents are available to assist you Mondays- Saturdays from 8:00 am - 7:00 pm.
  
  Warm regards,
  Ashley | Customer Experience Team

  Customer Answer

  Date: 06/17/2025

   
  I am rejecting this response because:  I did accept the refund that they was willing to give to me but I am still not happy.  They say that they can give me another mattress but can't take the whole bed back.  What are they going to do with the mattress I have already slept on?  That is what does not make any sense to me.  They can exchange the mattress but can't take the whole bed back.  Why mess up another mattress and it does not work out.  I really think I should contact the tempur-pedic manufacturer.