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Average of 76 Customer Reviews
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Review fromIsaac R
Date: 01/03/2023
1 starIsaac R
Date: 01/03/2023
ServideMac are a bunch of greedy, awful humans. I have called many many MANY times to get my mortgage back to what it was. I was paying **** for months and then SUDDENLY it jumped up to **** per month, That is unaffordable. I called ServieMac, they said its for taxes. I called the county, they said that number is wrong since there is no data to report to the mortgage company for taxes since this is a new build, they don't know what we owe for taxes yet.I get ServiceMac the right information. I have them conference call with the county, STILL they have the payment at **** dollars above what it used to be This garbage company just wants to foreclose on people to reap the benefits. They. Do. Not. Care. Their customer service is a joke as well. No one willing to help. No senior staff to talk to about a problem that the new customer service rep cant help with. This is so stressful and this company needs to be shut down or change their ways. I am so infuriated because OF COURSE they **** up the prices during a time of high inflation when our interest rates should've been locked for 30 years.Disgustingly greedy corporation.
ServiceMac, LLC
Date: 02/03/2023
ServiceMac, LLC (ServiceMac) values our customers and the privacy of their information. We have assigned a Customer Advocacy Specialist and will contact you within one business day about the concerns. In the interim time, you also may email our Customer Advocacy Team at **************************************Review fromDean M
Date: 12/13/2022
1 starDean M
Date: 12/13/2022
Horrible customer service with no ability to look beyond their own internal policies.We purchased a house in ******* and, apparently, ServiceMac almost immediately purchased our loan from the original lender. We never received notice from our original lender and ServiceMac supposedly sent us correspondence of their purchase. To be honest, we received a lot of mail from many lenders once our house closed, so we may have ignored the letter as spam.Our original lender took our first payment online and it posted. No problem, right? WrongServiceMac hit us with a 30+ day past due notice and a hit to our credit rating for a late payment. We contacted our original lender and ServiceMac and figured out how to fix the finances. We paid ServiceMac before our funds were returned by our original lender, and paid our current payment. In short, we made 3 payments in 2 months.We asked ServiceMac to write a letter to the credit reporting agencies so we can repair our credit. They were unwilling to help, even though, our account is current, and we rectified the situation as quickly as possible. We have over a dozen phone calls and an equal number of emails trying to work with ServiceMac to help to repair our credit.Unfortunately, their customer service is unwilling to help. Ive never seen a company work so hard to ensure a customers credit stays messed up. They fail to see past their internal policies and have basically said, its all your fault, go pound sand.NEVER DO BUSINESS WITH SERVICEMAC OR ITS AFFILIATES!ServiceMac, LLC
Date: 02/03/2023
ServiceMac, LLC (ServiceMac) values our customers and the privacy of their information. We would like to know more about your experience as we do not show the call/email attempts reflected in the review. Please contact us at ************************************* and we will assign a Customer Advocacy Specialist to review in more detail.Review fromDeirdre N
Date: 11/30/2022
1 starDeirdre N
Date: 11/30/2022
I recently had the worst experience with this Company's special products department. We requested a partial lien release in October due to the ************** acquiring part of our land. After several emails of false updates and statuses, the products departments lets ** know our loan was being transferred to another service provider. The individuals who handled this request should be held responsible for their lack of honesty regarding the account. Would never be a client of theirs again if I could help it and if you are a client, be sure to review everything.ServiceMac, LLC
Date: 02/03/2023
ServiceMac, LLC (ServiceMac) assigned a Customer Advocacy Specialist to discuss the concerns outlined in the review. The Specialist spoke with the customer on December ****** to review the experience. If there are further concerns or questions, the customer may contact their assigned specialist at *************************************Review fromVirgil D.
Date: 10/25/2022
1 starVirgil D.
Date: 10/25/2022
******* lost draft department. October 10 they received my insurance check of ****** for the loss of my home. They will not call back reply to emails or send myself the extra funds they received that was over the mortgage payoff. The insurance company claimed the house a total loss service Mac has been telling me to rebuild the structure. They way they want myself to do it is illegal. A contractor can not rebuild a double wide and have it meet hud standards. It is October 25th now and still have yet to see any of the extra funds they are withholding from myself. I live in northern NY 2 miles from the ******** boarder. It has snowed here 2 times already and myself and daughter are living in a 28 ft camper. It gets up to 80 below with the wind chill here in the winter. Service Mac has had all the information on my claim and new house I want to purchase. Since August 27th. They obviously do not care about mine or my daughters health or well being. My loss date was June 17th. What service Mac is breaking a federal law by withholding the money provided to remove the old structure. I will never do business with them again. They have Been delaying the process because my interest rates on old mortgage was **** and as of the 24th of October they have increased to 8 %. So tell me why they keep delaying this. It's to get an extra 600 dollars a month in interest charges.ServiceMac, LLC
Date: 10/27/2022
First, we want express our sincerest apologies about the loss of your home. ServiceMac, LLC is in receipt of the customer's concerns and have been actively working with the customer to resolve. Please note, the investor of the loan (not ServiceMac) provides the requirements for the distribution and use of the loss draft claim funds. There is a Customer Advocacy Specialist assigned to the customer and they can be reached by utilizing the email address: *************************************Review fromMichael I
Date: 10/24/2022
1 starMichael I
Date: 10/24/2022
Enrolled in autopay. This cancelled my previous payment making me late. Mistyped my new account number in and was charged a penalty for that as well for returned payment. **************** is next to zero and I am excited that they will no longer be servicing my mortgage after December. Website leaves a lot to be desired. Would not recommend this company to anyone, even if I didnt like them.ServiceMac, LLC
Date: 11/04/2022
ServiceMac, LLC (ServiceMac) assigned a Customer Advocacy Specialist to address the customer services. The Specialist spoke with the customer on November 1, 2022 to discuss their concerns and provide resolution. If the customer should need further assistance, they may email email their assigned Customer Advocacy Specialist at **************************************Review fromSamuel S.
Date: 10/17/2022
1 starSamuel S.
Date: 10/17/2022
Service Mac is our mortgage company as they were sold or purchased our mortgage against our wishes from homebridge, there customer service is horrible and there based on sc so we can't walk in and dispute issues in person being a ** resident. The issue is they sent a letter saying we had to pay a lot sum up front for escrow or our mortgage would increase. The letter states our mortgage stays the same if we pay. Well we paid. They applied did not send our money to escrow instead they applied it in error to the mortgage. While they did switch the money to our escrow they increased our payment as if we didn't pay the extra to escrow. There error means our payment goes up as of the escrow is short and the escrow is not. We're at a loss and considering council, three calls and they refuse to let us speak to any type of supervisor or manager. We have the letter clearly indicating of the escrow payment was made that the mortgage would stay the se and it says the amount we have been paying. How can u raise someone's mortgage when u have the extra escrow payment, the reason they needed to increase our payment was if they didn't receive that escrow payment. We paid early. They applied it to escrow after we told them why did they put it wrongly to mortgage and there error made the money enter escrow late, but either way it's theft if they require increased monthly payments when they already received the lump sum to avoid it.ServiceMac, LLC
Date: 10/19/2022
ServiceMac, LLC (ServiceMac) has contacted the customer to discuss their concerns in more detail on October 18, 2022. We do not have a separate office in each state, however, we offer a **************** phone number and an email address to for information. We have requested the customer to provide the letter that indicates their payment will remain the same, if the escrow shortage is paid, for further research. We will review the call(s) to address the customer experience. If the customer has questions in the interim time, they may contact their assigned Customer Advocacy Specialist or through **************************************Review fromCeleste T
Date: 10/14/2022
1 starCeleste T
Date: 10/14/2022
I spoke with a representative this morning which I normally never do but I had to reach out and speak with a representative because the online site was down. The representative was extremely condescending and hung up the phone on me while I was still speaking. I'm disgusted and shame on you all for treating your customers with such disgusting service. I'll be moving my loan elsewhere.ServiceMac, LLC
Date: 10/27/2022
ServiceMac, LLC (ServiceMac) takes the experiences of our customers very seriously. Out Customer Advocacy Specialist did attempt to contact the customer on two different dates and times, October 20th and October 24th to discuss their concerns in more detail We would like to discuss the experience with the customer in more detail. The customer can also contact us at **************************************Review fromBrian C
Date: 10/09/2022
1 starBrian C
Date: 10/09/2022
I have never been late on a single payment in 5yrs. I called to request a grace ****** of a couple days to avoid my credit report being hit. I was in ** due to death in the family. The gentleman I spoke with documented the conversation and said I was granted a grace ****** because I had never missed a payment. I could've and would've paid then and there if I had known ServiceMac was going to hit my credit report regardless of the "grace ******". When I disputed it they basically said "The payment was late". I paid in full 7 days after the phone call and the gentleman who gave me the fictional extension said I had 11 days to pay. It made a bad situation worse at a very difficult time. I wish I had just paid rather then take the word of a ServiceMac employee.ServiceMac, LLC
Date: 10/11/2022
ServiceMac, LLC (ServiceMac) has attempt to contact the customer, via phone and email, regarding their concerns. Additional information is needed to research the customer's assertions within the review and they should email their assigned Customer Advocacy Specialist at **************************************Review fromShauntrice M
Date: 09/07/2022
3 starsShauntrice M
Date: 09/07/2022
I haven't had an issue with them until now. I was attempting to put money into my escrow account but accidentally submitted an additional mortgage payment. It took less than 24 hours for them to take the money, but when I call to have them reverse it, I'm told that it could take 10 business days for me to get my money back, assuming that it's deposited back into my account and NOT sent as a paper check in the mail, which could make the wait time longer. I don't understand why I have to wait for a paper check when I NEVER paid my mortgage with a check in the first place. And I learned through the phone call that they will no longer service my loan after December... thank God. Hopefully the next company has better ratings.ServiceMac, LLC
Date: 09/24/2022
ServiceMac, LLC (ServiceMac) has worked directly with the customer regarding their concerns and considered this request closed. If the customer has any additional questions or concerns, please email your assigned specialist at **************************************Review fromGabe A
Date: 09/06/2022
1 starGabe A
Date: 09/06/2022
Service Mac bough my loan and in the process of getting set up with them there was an issue on the loan's autopay. Even though Service Mac got paid every month they proceeded to charge me (5) return check fees before I caught the issue and brought it up to them. Even once explaining the situation, they refuse to remove the fees. The site is poorly laid out and customer service is either unable to help or unwilling to help.ServiceMac, LLC
Date: 09/24/2022
ServiceMac, LLC (ServiceMac) has worked directly with the customer regarding their concerns and provided an email on September 21, 2022 as confirmation of resolution. If the customer has additional questions, please contact their assigned Customer Advocacy Specialist via **************************************
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