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Business Profile

Computer Dealers

Tek Replay

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

Complaints

This profile includes complaints for Tek Replay's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tek Replay has 2 locations, listed below.

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    • Tek Replay

      130 Pilgrim Rd Greenville, SC 29607-5702

    • Tek Replay

      1200 Woodruff Rd Ste H25 Greenville, SC 29607-5788

    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/15/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the laptop on Aug 9th. I thought I ordered a 2017 ******* but once sent it turned out to be the 2012 addition. Okay. Fine. They sent me a email saying they had shipped my laptop and it was ups second day air on Aug 9th. The tracking number given pops up that the label was created. The item was supposed to be here Aug 11th. Aug 11th comes around and no laptop. Aug 15th now and it still says label created. I have tried to call and no response. I’ve called during business hours atleast 8 times and no response. They sent me an email saying that I could get a return once the item was received but I’m not receiving the laptop! UPS is saying they haven’t received the package from the sender. This was 400 dollars and no one is answering or giving me the information needed. This is not okay.

      Business Response

      Date: 08/16/2022

      We apologize for any confusion over the tracking details.  The package was shipped from our facility on time but it appears it was temporarily lost in transit.  The package has since been located by *** and is currently scheduled to be delivered by the end of business tomorrow, August 17th.  Once again we apologize on behalf of *** for the delay and thank you for your patience. 

    • Initial Complaint

      Date:08/08/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7-11-22 I purchased two 256 GB ******* Airs at **********.com. TekReplay fulfilled the order by sending me two 128 GB ******* Airs. After the purchase, I thought it was interesting that TekReplay has a stockpile of 357 laptops with 128 GB and ZERO 256 GB laptops. It appears that TekReplay is taking 256 GB order flow from ********** and shipping 128 GB laptops. **********'s Terms of Service Terms require TekReplay to offer a replacement solution. I have requested the replacement solution to be the laptop they shipped to me. I want to pay for and keep the product they shipped. I am not asking for a discount, special treatment, compensation, nothing. I only want to pay for the product I have, not the more expensive product they didn't send me. Both ********** and TekReplay have failed to abide by the Terms of Service by not allowing me to buy the laptop I have (replacement solution). Instead, the only resolution (contrary to their Terms of Service) is return and refund. Seems like it's a scam if they won't let me buy what they shipped. Are they just unloading 128 GB laptops by fulfilling the 256 GB orders and then betting consumers will just give up and let them keep their money. I like the 128 GB laptop and I'd like to keep it. I just think it stinks that I paid more for a better product and never received it. I've made 9 attempts to resolve the issue with TekReplay and 4 attempts to resolve the issue with ********** over the past 3 weeks and I'm amazed that they will not allow me to purchase the product they sent me for the asking price on their website. Seems like a SCAM to me.

      Business Response

      Date: 08/09/2022

      We are very sorry for the confusion over the items you received.  We can certainly offer you a partial refund as requested in the amount of $70 total.  Can you please tell us if this would be an acceptable accommodation for you? 

    Tek Replay is NOT a BBB Accredited Business.

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