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Business Profile

Landscaping Clean Up

Cleva North America, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscaping Clean Up.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a LawnMaster ********* purchased on June 1st 2024, advertised with a 2 year warranty. Less than 1 year into this, it began emitting white smoke and the engine stopped working. I have submitted warranty requests on May 24th, May 29th and June 4th. All I get are automated emails confirming they have received the request. Almost a month later and they have done nothing.

    I request they either honor the warranty and replace it or have the decency to refund me.

    Business Response

    Date: 06/17/2025

    A representative has reached out to the customer to assist.

    Customer Answer

    Date: 06/17/2025

    Better Business Bureau,



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,

    ******** *********

  • Initial Complaint

    Date:05/12/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vacuum online from ******* on 12/31/2024.
    Within a few uses I began having problems with the retractable cord. I sent an email to the customer service address on the ******* website March 27th because the button for retracting the cord was stuck and the cord would not stay retracted. I received a response April 7th telling me that I need to cut the cord, fill out the return info and submit pictures of the cut cord, serial number and form.
    Only once that was accepted was I made aware that the replacement would take 25-30 days. I have 2 large dogs and 2 cats, vacuuming is not something I can ignore.
    It has now been over a month and when I reached out this week, I received a response telling me that one wasn't available to get sent and that they would try to have one shipped from another location and that I would receive tracking when that occurred.
    I have been trying to get by with the very used vacuum I've had forever (and bought the ******* to replace). However, this is not working because the old vacuum isn't working properly.
    I can no longer wait for another vacuum. I don't understand how I can go to the same ******* website I bought this vacuum from and it's in stock but I've been waiting over a month.
    Please immediately either refund my money so that I can buy another vacuum or send me another ASAP.
    I cannot be without a vacuum any longer.
    Thank you.

    Business Response

    Date: 05/19/2025

    Hello,

    I apologize for the frustration you have experienced in attempting to get a resolution to your vacuum's issues. I am having a replacement unit processed for you. It should ship tomorrow and will arrive within the week. Please feel free to reach out to me directly if you have not received the vacuum by Friday of this week.

     

    Regards,

    Cassandra B***

    After-Sales Manager

    ***************************

     

    Customer Answer

    Date: 05/23/2025





    Better Business Bureau,



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.  

    I received the replacement vacuum and it appears to be in good working order. 

    Thank you for your attention to this matter



    ******** ******* 

  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a **** brand vacuum and needed a part that was missing. I emailed the hart shop vac company and they had stated in email that I needed to contact their supplier, Cleva North America. I went over to their site in which I input my information in their form with my reason. I was met with a quite frankly unpleasant and unprofessional response “ You're probably a robot. Please stop bothering us.
    false” I then decided to call their number but alas, no avail. I was on hold for a very, very, long time. I don’t know if they’re harvesting my data but I am tired of being sent to this company that is very unprofessional. I cannot believe that good name brands choose to work with a supplier of this caliber.

    Business Response

    Date: 01/06/2025

    Hello,

    After checking, I am able to confirm that this message did not come from Cleva N.A. automated system. We are happy to assist the customer, but a contact phone number was not provided. The customer will need to reach out via phone again for assistance since a contact phone number was not provided.

     

  • Initial Complaint

    Date:12/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a **** ****** electrical lawnmower from ****** in June 2024 who in fact sells third parties goods.In September the lawnmower started smoking after using it approximately four times.On September 11,2024 I reached out to ****** who then contacted the seller(ClevaNA) because there was a year warranty from the manufacturer.They told me to cut the cord,send them pictures of the destroyed one and fill out the replacement form.After I did that they’re response was,it will take 25-30 business days before being shipped so I waited,and waited.On December 1,2024 I reached back out to ****** and still no solution.I sent email to  attached to the original email and no response.Called them and requested a refund and was not able to.They didn’t have the courtesy of responding to my email after not shipping my product.

    Business Response

    Date: 12/09/2024

    Hello,

    I do apologize for the difficulty you have experienced in getting your warranty issue resolved. A refund is being processed for your mower this week. You should receive your refund within the next 14 business days. Please reach out to me if you do not receive the refund within that time.

     

    Sincerely,

    Cassandra B*** - After Sales Manager

    ***************************

     

  • Initial Complaint

    Date:11/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased ********* new cordless upright vacuum, the ***** ********* It was not a good machine; it didn't work as advertised, and the one attachment fell apart at the first use. I requested a return and a refund after explaining that I had used the machine and it didn't work well. And this is what they told me. "We are sorry to hear this item did not work out for you. Please see attached return label and respond to this email once you have shipped the items back so that we can track the shipment. Please note, ******* ********* does not refund shipping fees on returns or exchanges. Your refund will include the price of the returned product plus taxes, less any paid original and return shipping fees. We will process your refund once the items have been successfully returned. The return process can take 3-4 weeks from start to finish, so we kindly ask for your patience. If you should have any questions, please feel free to contact us."

    It has been 6 weeks since they received my return, and when I reached out about the refund, they told me it was because the product was used, and I didn't return all components that they wouldn't refund me. No, where in the the email they sent me, did it say that the product couldn't be used (especially when I said I used it!). All components were returned as well, so I don't even know why they claimed it wasn't.

    Business Response

    Date: 12/02/2024

    Hello,

    I apologize for the confusion with your order issues. I am investigating this now and should have a new resolution to you today. I am sorry for the delay in getting back to you.  Please also provide your mailing address.

    Customer Answer

    Date: 12/03/2024

    ** ******* **** *** ********* ** *** * ********** **** ************ ** *****



    Better Business Bureau,



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    **** ******

  • Initial Complaint

    Date:09/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ******* vacuum (***** * ** *******) from ****** on July 17, 2023 for $137.60. The vacuum was delivered July 23rd. After 4 uses, the Wand Release and Life Release dysfunctioned and became stuck where I am unable to release either function. I contacted ****** who instructed me to contact ******* Warranty, which I did on September 5, 2023 and September 9, 2023. No one answers the phone with the two different numbers I called. I submitted an online form for someone to contact me, but no one has done so. I am stuck with a new vacuum that doesn't work properly and I am unable to use it.

    Customer Answer

    Date: 09/10/2024

    Greetings,

    I've attached the ****** Invoice for the vacuum cleaner.  The serial number for this vacuum is:  ** **********

    I was contacted by Jennifer from Clevea.  She left a message asking me to return her call, which I did.  However, she did not leave an extension number and I was on hold for over 30 minutes with no one answering.  I tried calling her back 3 times.  Two times, the phone just rang with no one picking up.  I need a direct number for her, or an extension in order to connect with her.

    Kindly,
    ****** *****

    Business Response

    Date: 09/10/2024

    Thank you for the updated information. We will process your refund request using this information. Someone should reach out to confirm this to you by tomorrow morning.

    If you have any questions, please feel free to reach out to me at *************

    Customer Answer

    Date: 09/10/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau,



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ****** *****

  • Initial Complaint

    Date:08/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb. 28th I purchased from ****** ****** ********* ****** and it was received March 1. Worked great until it immediately “stopped suctioning” the beginning of June. I reached out to the company from a phone number given to me by ****** and was told to send them a picture of the vacuum with the cord cut, a picture of the receipt, and picture of the label and they would ship me a new vacuum within 5 to 7 days. I immediately sent the pictures along with a form emailed to me to fill out and lo and behold two to three weeks later when it was not received I called their number again. This time another agent told me she was not sure who gave me that information but she was wrong because it takes 20 to 25 days to receive this new vacuum. At this time I am not happy because I have not a vacuumed in a few weeks but accepted the deal. On August 6th I received an email stating that in 20 to 25 days I would receive a vacuum replacement, so I call the number back and expressed my extreme disappointment and the gentleman “Scott” apologized and said he was going to try and get me a refund because it was within the warranty period and that the vacuum they did not have any longer and was on back order. So today, August 9, I receive another email stating the following: “I do apologize about the form, we an update on the form for the dates to change for the backorder time.
    Currently, your unit is delayed however, we are requesting that it be sent from one of our alternate locations. Once the order has been received and confirmed, tracking will become available. We appreciate your patience and understanding.
    Vacuum Support Team”. I am asking you to resolve this situation by at least having this company issue my refund of $59 from the ****** ***** purchase from Feb. 28, 2024 in which it broke within 3 1/2 months of use.

    Business Response

    Date: 08/13/2024

    Hello,

    I apologize for the incomplete information. A refund request has actually been submitted and is being processed. 

    Customer Answer

    Date: 08/13/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau,



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    **** ********

  • Initial Complaint

    Date:08/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Cleva *** *** *** on July 12, 2023 through ******* *** ****** *** ******* ******* **** ********* ****** ****** *******************
    Ordered Jul 12,2023

    The hose attachment mechanism failed so I submitted a warranty claim via email on June 12, 2024
    to **********************************.

    My order number is **********  Since that time I have been reaching out to ******** **** * ************ for information about my replacement.

    Each time I call I have been given different information about the status of my replacement.
    I was told that my replacement order was not processed until July 1.
    The last information I received via email from P***** ********* ** ******** **** was that I would receive my replacement early August.
    Today, August 6, I placed another call to ******* and I was told that they are unable to tell me any information about the replacement.

    Business Response

    Date: 08/06/2024

    Good afternoon,

    I am happy to report that your replacement unit is being shipped out today. The tracking number is ************* I do apologize for the delay in getting a replacement unit sent to you.

     

    Best Regards,

    Cassandra B***

    After-Sales and Service Manager.

     

  • Initial Complaint

    Date:08/01/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    l purchased a 6 gallon **** brand shop vac from *** *****Icontacted **** cmpany they cannot help me because it is a ***** made vacum ..Iwas inquiring how to purchase or send a replacemnt part . weird has **** on th vacum BUT made by ***** .

    Business Response

    Date: 08/01/2024

    Greetings,

    If you can let me know the part which you need, I will be happy to see if we have the part available. If the part is available, we can get one sent to you.

    Kind Regards,

    ********* ****

    Customer Answer

    Date: 08/05/2024

    I give the company ***** a 5 STAR  they sent me a whole new shop vac 

  • Initial Complaint

    Date:05/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a new ******* ****** ***** ************ ****** ****** *********** on 11/20/23 to replace ******* ****** I had for over 15 years. On the second use, the vacuum started sparking and became unusable. I was afraid it would catch on fire. I called Cleva/******* warranty service and they issued a replacement. I was told to send a picture of the vacuum being replaced, with the cord cut, and they would send the new vacuum in two weeks. It took approximately 6 weeks.

    The cord on the replacement vacuum will not remain extended, so I called warranty service again at ************ and I was told they could ship a new vacuum. I explained that I cannot cut the cord on the current vacuum until I receive a replacement. It is spring, with a lot of pollen in the air, and I cannot wait six or more weeks without a vacuum. Members of my household have allergies, and I need to be able to vacuum to remove pollen. It is a health issue. I spoke to Kyla in customer service and her supervisor Sam (who hung up on me and refused to send me the forms for an exchange). Sam said replacement vacuums are now taking even longer (more than 6 weeks) to ship.

    I would like a new vacuum sent to me as soon as possible, and I will happily cut the cord and send them a picture upon receipt. I followed their process the first time, and it was not as promised. If they cannot ship a replacement in a timely fashion, then I would like a check in the amount I paid for the original vacuum, so I can purchase a new one.

    Please feel free to contact me at ************ or at *********************** if you have further questions.

    Thank you for your assistance,
    ***** ******** 

    Business Response

    Date: 05/31/2024

    Greetings,

    We apologize for the issues you have experienced with your vacuum and getting a working replacement. We will be sending you a replacement unit. I will update you with the tracking number as soon as the unit has shipped.

     

    Kind Regards,

    Cassandra B***

     

Cleva North America, Inc. is NOT a BBB Accredited Business.

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