Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have not been getting my monthly mortgage statements for the past 2 months. No one will answer my calls or return my voicemails. I have not received my yearly tax interest statement although I have requested this many times.
Business Response
Date: 01/02/2024
Our systems shows that we have sent statements to *** **** every month. Not sure why he isn't getting them. *** **** is under a contact for Deed that we are third party servicers on, per the third party he is not paying mortgage interest so we do not issue 1098's on contract for deeds. If his accountant feels like he can claim it on his taxes we will be happy to give him the total amount of interest he has paid. We have never issued him a 1098 so not sure why he is expecting one this year. Even if were required to issue *** **** a 1098 it doesn't get sent until January. As for the phones we are here 9-5 EST if he calls outside of these hours we are not here to answer. We service several loan other than *** ****'s and we have not had any other complaints about not receiving statements or not being able to get in contact with us so I am not sure why it is just happening to him. Our office line is ************ and toll free line is ************* If he calls this number and hits my extension I will be happy to answer any questions that he has.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.