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Business Profile

Restaurant Equipment Repair

Tech-24

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There tech came on 03/10/2023 to perform Preventive Maintenance on our Hobart Mixer. He started he will be done in couple hours to replace grease and seal but he ended up staying for 5 hrs to do nothing. The company told me over the phone that they want me to pre authorize $500 them to charge credit card which was little suspicious but we needed service so I agreed to that odd request. I was thinking the service will be done in an hr or 2 but the gentleman took 5 hrs! They charge $120 hr for service. In the I was served with $1100 bill to pay for regular maintenance service. I was a complete rip off, I regret my decision using this company. I wish I had these reviews before reaching out to this company. Run away from this company.

    Business Response

    Date: 04/28/2023

    Good Afternoon and thank you for your feedback related to recent service received by our Tech 24 branch out of Charlottesville, VA. We wanted to take an opportunity to respond and provide insight to one particular aspect of your feedback. When new service is requested by a customer not previously listed in our system, a temporary hold is required on a credit card. That hold is released within five business days. In reference to your service and invoice related concerns. We will work with the local branch management team to identify any possible adjustments that can be made. Contact will come directly from the area management team. Once again, we thank you for trusting us with your equipment and business. We look forward to resolving the current concern and working with you again in the future. 

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