Business Profile

Consumer Finance Companies

Regional Management Corp

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Complaints

This profile includes complaints for Regional Management Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

118 total complaints in the last 3 years.
43 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/18/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The more we pay the more there is to pay. Asked for a Copy of agreement they refused and threatened with repossession. There is a possibility of fraud because neither one of us could afford the payment and cannot refinance it. They are also running our credit without our knowledge
Business Response
Date: 08/29/2023
Regional Finance
*** ********** ***** ***** ** ****** ** *****
***********************
***** *** * ****

August 18, 2023

****** ****
Via Electronic Upload

Re: Better Business Bureau Complaint ID ********

Dear Ms. ****,

I am writing in response to the complaint that you filed with the Better Business Bureau (“BBB”) dated
August 17, 2023. Regional Finance Corporation of South Carolina (“Regional”) appreciates the opportunity
to address your concerns. At Regional, we truly value our customers’ satisfaction and will work toward the
resolution of any issues.

In your complaint, you state that you have asked for copies of your agreement but have received no response
and have been threatened with repossession. You further state that you believe you are a victim of fraud
because you cannot afford your payments but are not being permitted to refinance. You also claim that your
credit was pulled without your permission.

Regional’s investigation was unable to locate a loan opened in your name. To investigate your concerns
further, please provide the account number associated with the loan in question.

Sincerely,
Rachael ************-N*****
Compliance Manager
Initial Complaint
Date:08/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 2020 I had taken a loan out with regional finance from a furniture store located in Fayetteville, NC for roughly 3k. Within the end of the next year I had paid the loan in full or so i thought. It turned out that i had actually paid an extra $600 because the company had never corrected the amount that had been repaid. To this day 8/13/2023 they are trying to tell me that i still owe this money and that it will soon be negative on my credit report. I have spoken with assistant manager Natasha and her supervisor Whitney about the issue. Natasha was and is helpful with the situation but said he can handle only so much of the issue as far as money being returned to me. I sent both Natasha and Whitney all my statements digitally from my bank Navy Federal and they claimed multiple times that they couldnt read them while i was deployed in germany which was a 8 hour time difference. So they insisted on calling my wife to resolve the issue but they wouldn't give her full details while expecting her to pay the money. They had no reason to call her being i am the one who took out the loan in the first place. From what ive heard Whitney has not communicated with her assistant manager Natasha as after i sent Whitney the new "legible" non high lighted statements i never got a call or email about them receiving the documents or if they had further discussed the situation. I had to call numerous other Regional finance offices to attempt to get in touch with them and even that was a struggle. Eventually, about a month ago now i contacted the corporate number for regional finance in which the gentlemen i spoke with gave me an email he supposedly checked everyday to send all my bank statements in which i did ([email protected]). I never received a phone call back from this person either. I have tried every avenue to work with this business and figure out this issue but they seem set on not helping me and receiving more money on top of a bad credit report.
Business Response
Date: 08/28/2023
August 23, 2023

***** **********
Via Electronic Upload

Re: Consumer Financial Protection Bureau Complaint 20475901

Dear Mr. ***********

I am writing in response to the complaint that you filed with the Better Business Bureau (“BBB”) dated August
17, 2023. Regional Finance Corporation of North Carolina (“Regional”) appreciates the opportunity to address
your concerns. At Regional, we truly value our customers’ satisfaction and will work toward the resolution of
any issues.

In your complaint, you state that you believed you paid off a Regional loan in your name, even paying an extra
$600. You further state that Regional claims that you still owe a balance and although you have attempted to
work with several individuals to resolve the issue, you received no assistance.

According to Regional’s records, you originated the loan in question, ending in 6579, on July 22, 2019. On
March 21, 2023, Regional’s investigation confirmed that two payments were made by your spouse with the
intention of paying off the loan. However, the amount paid did not fully resolve the balance. Branch team
members attempted to reach out to you to discuss the payoff but were unable to reach you and were informed
that you were deployed overseas. Regional also confirmed that your spouse did provide bank statements that
confirmed the two payments made on March 21, 2023, however, they were unable to be clearly read. Regional
attempted to acquire more legible copies but was unsuccessful at the time. Team members were able to reach
your spouse while you were unavailable and provided an explanation regarding the daily-accruing interest on
the account, also explaining that an early payoff would result in a lesser total paid back. Please reference the
enclosed Payment History Report, which outlines the breakdown of each payment’s application towards the
principle, interest, fees, etc. As a courtesy, Regional has agreed to waive the remaining balance on your loan,
reversing the charge off and closing the account as paid. Please allow 5-7 weeks for the update to be reflected
on your credit report.

We appreciate your business and would like to thank you for choosing Regional for your financial needs.

Sincerely,

******* *******************
******* ************
Compliance Manager
Initial Complaint
Date:08/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for with Regional Finance. I do not have a contract with the collect agency trying to collect and reporting to the my credit report.
Customer Answer
Date: 08/04/2023
Please report your method of validation on how you are reporting a collection with a past due amount as accurate
Customer Answer
Date: 08/05/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.

Regards,

****** ******
Customer Answer
Date: 08/10/2023
Please report your method of validation on how you are reporting a collection with a past due amount as accurate. The account was supposedly charged off years ago and I’ve yet to receive a1099-c for the charge off amount. I’d prefer the account in question be deleted to better reflect my true credit report.
Business Response
Date: 08/15/2023
August 4, 2023

****** ******
Via Electronic Upload

Re: Better Business Bureau Complaint ID ********

Dear Mr. ******,

I am writing in response to the complaint that you filed with the Better Business Bureau (“BBB”) dated
August 4, 2023. Regional Finance Company of Illinois, LLC (“Regional”) appreciates the opportunity to
address your concerns. At Regional, we truly value our customers’ satisfaction and will work toward the
resolution of any issues.

In your complaint, you state that Regional Finance does not have a signed contract in your name. As such,
you requested validation of the debt and the removal of the account from your credit.

Regional’s records indicate the loan in question, ending in ****, was originated in your name by way of a
Convenience Check on September 24, 2021. Please see the enclosures for a copy of the negotiated
Convenience Check and the requested Debt Validation. Please note that the requested validation was
provided to you within the response to your recent CFPB complaint, dated July 31, 2023. Regional has a
statutory duty to supply accurate account information to the credit bureaus under the provisions of the Fair
Credit Reporting Act (“FCRA”). For this reason, Regional is unable to remove the tradeline associated with
the account in question at this time.

Regional appreciates your business and would like to thank you for choosing Regional for your financial
needs.

Sincerely,
Rachael ************-N*****
Rachael ************-N*****
Compliance Manager
Business Response
Date: 08/15/2023
August 10, 2023

****** ******
Via Electronic Upload

Re: Better Business Bureau Complaint ID ********

Dear Mr. ******,

I am writing in response to the complaint that you filed with the Better Business Bureau (“BBB”) dated
August 10, 2023. Regional Finance Company of Illinois, LLC (“Regional”) appreciates the opportunity to
address your concerns. At Regional, we truly value our customers’ satisfaction and will work toward the
resolution of any issues.

In your complaint, you request validation of the debt in your name and claim that the account was charged
off and still reporting a balance. You further state that you believe you should have received a 1099-C for
the charged off amount.

Regional’s records indicate the loan in question, ending in ****, was originated in your name by way of a
Convenience Check on September 24, 2021. Please see the enclosures for a copy of the negotiated
Convenience Check and the requested Debt Validation. Please note that the requested validation was
provided to you within the response to your recent CFPB complaints, dated July 31, 2023 and August 10,
2023, and your BBB complaint, dated August 4, 2023. Regional has a statutory duty to supply accurate
account information to the credit bureaus under the provisions of the Fair Credit Reporting Act (“FCRA”).
Regional’s review has confirmed that the account is reporting accurately to the Credit Bureaus. For this
reason, Regional is unable to remove the tradeline associated with the account in question at this time.
Regional has not issued a Form 1099-C regarding your account, as there has not been a cancellation of your
debt.

Regional appreciates your business and would like to thank you for choosing Regional for your financial
needs.

Sincerely,
Rachael ************-N*****
Rachael ************-N*****
Compliance Manager
Initial Complaint
Date:05/23/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with Regional Finance, As I currently do not have and contract with them.
Customer Answer
Date: 05/26/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.

On my credit report, I show that this was purchased by ********* ******* ******* amount showing $797.50, and I have two Balances for one. Legal I'm aware you can't have two Balances if it's been sold. I also notice in documents attached sent by Regional Finance account# *********** reports a closed Balance of $589.01. My current credit report for Regional Finance account# ********** reports a Balance of $586 which is in error.

******* ******

Regards,

******* ******
Business Response
Date: 06/30/2023
May 26, 2023

******* ******
Via Electronic Upload

Re: Better Business Bureau Complaint ID ********

Dear Mr. ******:

I am writing in response to the above-referenced complaint that you filed with the Better Business Bureau
(“CFPB”) dated May 23, 2023. Regional Finance Corporation of Texas (“Regional”) appreciates the opportunity
to address your concerns. At Regional, we truly value our customers’ satisfaction and will work toward the
resolution of any issues.

In your complaint, you state you are not responsible for payment of an account with Regional and you do not
have a contract with the company. As a result, you are requesting an update to your credit report to ensure that
accurate information is provided to the credit bureaus.

Regional’s records indicate that the loan ending in **** was originated in your name on August 27, 2015, in the
amount of $2,000.00, to finance the purchase of furniture at the ****** ********* located in Live Oak, TX.
Please see the enclosed response to your request for validation of the debt along with a copy of the original loan
contract. The account ending in **** was charged off and sold due to non-payment on March 31, 2018, to *****
********* *********** *** *********. All ownership rights including right to payment now belong to *****.
Should you have any further questions regarding the account, please contact the debt buyer directly at the
following address:

***** Portfolio Management, LLC
***** ******** ****** ***** ***
***** ****** ** *****

Regional’s record also indicate that the account ending in **** was originated in your name on June 8, 2016 in
the amount of $562.03. Please see the enclosed response to your request for validation of the account ending in
**** along with a copy of the original loan contract. Regional has confirmed that the aforementioned accounts
are reporting correctly to the credit bureaus and is contractually obligated to report accurate account information
to the credit bureaus according to the provisions of the Fair Credit Reporting Act (“FCRA”) Therefore, it is
unable to remove and/or update the tradelines associated with the accounts at this time. Finally, Regional located
a third account ending in ****, which was originated in your name on October 23, 2015, and has deleted the
tradeline associated with the account to ensure that it no longer reports to the credit bureaus. Please allow four
to six weeks for this update to reflect on credit report.

Regional appreciates your assistance in this matter and thanks you for choosing Regional for your financial
needs.

Sincerely,
Karie *. M*****
Compliance Associate

Enclosure(s)
Business Response
Date: 06/30/2023
June 5, 2023

******* ******
Via Electronic Upload

Re: Better Business Bureau Complaint ID ********

Dear Mr. ******:

I am writing in response to the rebuttal submitted in association with the above-referenced complaint that
you filed with the Better Business Bureau (“BBB”) dated May 23, 2023. Regional Finance Company of
Texas, *** (“Regional”) appreciates the opportunity to address your concerns. Regional, truly values our
customers’ satisfaction and will work toward the resolution of any issues.

In your rebuttal, you state that according to your credit report, the account in question was purchased by
********* ******* ******** *** and there are two balances appearing under your credit profile for one
account. You further state that Regional is illegally reporting the account to consumer reporting agencies
(“Credit Bureaus”) and can longer report the account because it was sold to a third party. Finally, you
state that there is a discrepancy between your credit report and the documents provided to you by
Regional regarding the account balance in the amount of $3.00. As a result, you are requesting that
Regional delete the tradeline associated with the account in question to ensure that it no longer appears on
your credit report.

Please review the enclosed copy of your credit history, which includes loan information reported by the
three credit reporting agencies (“Credit Bureaus”) as it correlates to each account originated in your name
with Regional. Please note that the account ending in **** was sold to ***** ******* **********
*********** *** and subsequently transferred to ***** ********* *********** *** (“*****”).
Regional could not validate that the account ending in **** is now owned by Jefferson Capital Systems,
***. Please be advised that Regional is contractually required to report accurate account information to
the Credit Bureaus according to the provisions of the Fair Credit Reporting Act (“FCRA”) regardless of
charge off/sold status. Therefore, it is unable to remove the tradeline associated with the account to ensure
that it no longer reports to the Credit Bureaus at this time. Additionally, the account ending in ****
reflects a balance of $586.00 on your credit report because Regional furnishes customers’ account
information to the Credit Bureaus on a monthly basis and one month in arrears. Hence, the account
balance was $3.00 less at the time of Regional’s most recent submission of account data to the Credit
Bureaus in April 2023. Please be aware that balances on charged off accounts continue to increase as
interest accrues, resulting in the reporting of a higher balance, which will appear on your credit report
when Regional submits account information to the Credit Bureaus for May 2023. Regional would like to
reiterate that it has confirmed that the accounts are reporting correctly to the Credit Bureaus.

We appreciate your business and thank you for choosing Regional for your financial needs.

Sincerely,
Karie *. M*****

Compliance Associate
Initial Complaint
Date:03/31/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing in reference to Regional Finance call me for their client . Their client used me as a reference and they continue to harass me about getting the client to contact them. I am not responsible for this client **** ******* bill. I have told Regional Finance this several times over and over again. There has been a person named John and Jade and others from this company have continued to call me. I want it to stop. The address of Regional Finance is **** **** ***** Rd #***, **************, VA 23111. Phone 804 ********. Please help me with this situation. Thank you, ******* *****
Business Response
Date: 04/13/2023

April 5, 2023

******* *****
Via Electronic Upload

Re: Better Business Bureau Complaint ID ********

Dear Ms. *****:

I am writing in response to the complaint that you filed with the Better Business Bureau (“BBB”) dated
March 30, 2023. Regional Finance Corporation of Virginia, LLC (“Regional”) appreciates the opportunity
to address your concerns. At Regional, we truly value our customers’ satisfaction and will work toward the
resolution of any issues.

In your complaint, you state you are listed as a reference of a customer with Regional and Regional is
harassing you with attempts to collect the customer’s debt. You further state you advised Regional that you
are not responsible for payments on the account in question and you previously requested that branch
personnel stop placing calls to your number, but the collection calls continue. As a result, you request that
Regional cease all communication with you.

Regional’s records indicate that the most recent call placed by branch personnel to your number occurred
on February 8, 2023. Please be advised that your concerns have been brought to the attention of
management and addressed with branch personnel. As a courtesy, Regional has removed your number from
its records in its servicing system to ensure that there is no further contact with you in the future.

Regional appreciates your business and would like to thank you for choosing Regional for your financial
needs.

Sincerely,

Karie * M*****

Karie *. M*****
Compliance Associate
Initial Complaint
Date:03/30/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took out a loan for 3000 from your company but when I look at the documentation it says the loan was for 3,700 which is not correct on top of that your apr is dangerously close to 36 which I am military I fall under the mla
Business Response
Date: 04/13/2023
April 5, 2023

***** ********
Via Electronic Upload

Re: Better Business Bureau Complaint ID ********

Dear Ms. ********:

I am writing in response to the complaint that you filed with the Better Business Bureau (“BBB”) dated
March 30, 2023. Regional Finance Corporation of Oklahoma, LLC (“Regional”) appreciates the
opportunity to address your concerns. At Regional, we truly value our customers’ satisfaction and will work
toward the resolution of any issues.

In your complaint, you state you obtained a loan with Regional in the amount of $3,000.00, but the loan
documentation indicates that the loan amount is $3,700.00 and the annual percentage rate is close to 36
percent. You further state you should be covered under the Military Leave Act (“MLA”). As a result, you
request that Regional adjust the terms of the loan in question.

Regional’s records indicate the loan ending in **** was originated in your name on July 27, 2022, for a
total amount due of $5,873.75 including interest and fees. Please review the enclosed copy of the loan
contract and note that by providing your signature to the document, you agreed to and acknowledged your
understanding of the terms of the loan as presented to you at time of closing. Please be advised that your
credit report did not indicate that you were eligible for benefits covered under MLA at the time in which
your loan application was processed. Therefore, it is not possible to adjust the terms of the loan. Should
you have additional concerns regarding your account, please contact the branch directly at (918) ********.

Regional appreciates your business and would like to thank you for choosing Regional for your financial
needs.

Sincerely,
Karie * M*****
Karie *. M*****
Compliance Associate

Enclosure(s)
Initial Complaint
Date:02/28/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got a check in mail from Reginal Finance of 4,000.00 in Nov. 2022, which I cashed and my payment each month was to be 147.66 however I have been making payments of 200.00 each month. However I have a balance of 3,861.30 which I called to find out what the interest is and how much is going to Principal. I have gotten 3 different stories, to say the least. One man tells me nothing goes to Principal cause they are not a bank, 2nd person tells me the minority goes to interest of 29.99 but the rest does go to Principal but depends on how much I give every month due to the interest changes. She also added if I give more it won't go to that month but will roll over to following month which means, they are not applying it to the principal but subtracting it from my next month payment. Why? I don't want that. So I called corporate office., spoke to Ms. Joanie and I explained my situation but she said the interest is actually 31.55 but said that if I pay more it goes to interest and couldn't tell me what amount I would have to pay to have 200.00 apply to interest and if I paid the amount of 147.66 plus 200$ she couldn't say if this would help to give more to interest. I have this loan for 48 months, and trying to give more to pay off but it looks like I've only paid 138.70 for the 3 past months. Ms Joannie said that in Dec. 101.06 went to interest and 98.94 went to principal however since I gave more it would apply to Jan. 2023. Why would the difference be applied to January if I paid it in Dec. Same thing for February. What I have noticed is that my payment lowers on their end but I continue to pay 200.00 as in this mo. She ended the call by saying she couldn't figure out how much I she give to help me but not to worry, because as long as I give more, I'll pay it off sooner. I'm sorry but this response is not justifying by question as to why does it show my Bal. of 3861.30. and the difference of payment supposed to be applied for that month, and only lowing next mo. Pymt.
Customer Answer
Date: 03/03/2023
Good morning,

I received the documents regarding my concerns about the payments I'm making; I read them and I guess I have to be satisfied with their explanation, it doesn't answer my question as to why the amount I am paying for that month isn't applied but goes to following month., and the balance doesn't make sense to me as to what it is reflecting on my account vs payments I've made. But, I will not pursue it any further. I thank you for your time in looking into this matter.

Thank you again,

****** ** ******
Business Response
Date: 03/03/2023
March 2, 2023

****** ******
Via Electronic Upload

Re: Better Business Bureau Complaint ID ********

Dear Ms. ******:

I am writing in response to the complaint that you filed with the Better Business Bureau (“BBB”) dated
February 28, 2023. Regional Finance Corporation of Texas, LLC (“Regional”) appreciates the opportunity
to address your concerns. At Regional, we truly value our customers’ satisfaction and will work toward the
resolution of any issues.

In your complaint, you state you received a convenience check from Regional in November 2022 and
originated a loan by depositing the instrument. You further state you have been making monthly payments
in larger amounts than what is required according to the loan agreement but believe that your account
balance has not decreased significantly. Finally, you state you spoke with different Regional employees
regarding the account balance and received conflicting explanations as to how your payments are applied
to the account in question. As a result, you request that Regional provide you with an accurate summary to
gain an understanding of how interest accrues and how your payments are applied to your account.

Regional’s records indicate you originated a precomputed loan ending in **** by way of convenience
check on November 10, 2022, for a total amount due of $4,100.00. A precomputed loan is a loan where the
interest for the term of the loan is calculated at origination and included in the account balance vs. being
calculated as payments are made. Monthly payments on pre-computed loans are calculated by dividing the
total loan balance by the loan term and the account balance decreases by the amount of the payment as
payments are received. Payments are not applied separately to principal and interest because the account
balance already includes both principal and interest. In the event the loan is paid off early, all unearned
interest is refunded by subtracting it from the account balance. The payoff amount is the remaining account
balance, minus the refund of unearned interest plus any unpaid fees and charges, such as late charges. Please
review the enclosed copy of the loan instrument along with the attached disclosures and note that by
providing your signature to the document, you agreed to and acknowledged your understanding of the terms
of the loan. Please be advised that your concerns have been brought to the attention of management and
addressed with branch personnel to ensure that employees can easily explain how payments are applied to
customer accounts in the future. Should you have additional concerns regarding your account, please
contact the branch directly at (915) ********.

Regional appreciates your business and would like to thank you for choosing Regional for your financial
needs.

Sincerely,
Karie * M*****
Karie *. M*****
Compliance Associate
Enclosure(s)
Initial Complaint
Date:02/06/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has been calling none stop and harassing me for a couple of months. I have NO knowledge of who they are and where they come from. Now they have this on my credit I have never did any business with this company and they’re telling me I have. I’m upset because this is on my credit and they’re calling me when I don’t know who they are! I need this resolved and I’ll take further actions this is insane especially seeing all the reviews about this scam company. They have cause me anxiety because I’m constantly telling them I never did business with them and they keep harassing me.
Customer Answer
Date: 02/14/2023
Better Business Bureau,

I’m very upset! How is this even legal? How does a company send a check to an address of a residence that never request for such thing. Then puts its on someone credit report that has no knowledge of it and expect a person to fight and cause stress. I dealing with a sick grandfather and I have to fight to get this removed. And pay for paperwork to get mailed and notarize this is beyond insane. Mail carriers steal mail all the time and people like me who have been apart identity theft could have got information stolen and open accounts in there names like I have. I’ve never wrote a check and never had any knowledge about some check being send to me I want this remove this is not right and on top of that getting multiple calls a day from this company.I’m beyond upset and this has my anxiety and stress level up the roof .

******* *
Business Response
Date: 02/15/2023
February 10, 2023

******* *******
Via Electronic Upload

Re: Better Business Bureau Complaint ID ********

Dear Ms. *******:

I am writing in response to the above-referenced complaint that you filed with the Consumer Financial
Protection Bureau (“CFPB”) dated February 6, 2023. Regional Finance Company of Texas, LLC
(“Regional”) appreciates the opportunity to address your concerns. At Regional, we truly value our
customers’ satisfaction and will work toward the resolution of any issues.

In your complaint, you state Regional continuously calls you and an account with Regional appears on your
credit report. You further state you have never initiated any business with Regional. As a result, you are
demanding that Regional remove the tradeline associated with the account in question to ensure that it no
longer reports to the consumer reporting agencies (“Credit Bureaus”).

Regional’s investigation confirmed a convenience check was negotiated in your name on November 9,
2022, in the amount of $2,400.00, originating the loan ending in ****. On February 8, 2023, Regional
received your fraud claim, placed the account in a disputed status with the credit bureaus and mailed a fraud
packet for your completion to the following address:

***** ** – *** ****** *** ***
*******, TX 77070

Regional has enclosed an additional copy of the fraud packet for your completion. To allow Regional to
conduct a reasonable investigation and close this matter timely, please complete the enclosed documents
and return them to the address listed below, along with a legible photocopy of your valid Id.

Regional Management Corp.
Attn: Compliance Department
*** ********** Road, ***** *
Greer, SC 29651

Regional appreciates your assistance in the matter and thanks you for your patience as Regional works to
investigate your claim.

Sincerely,

Karie *. M*****
Karie *. M*****
Compliance Associate

Enclosure(s)
Initial Complaint
Date:02/03/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ****** ****** last year in the summer time I got a collection notice from regional finance. It’s stated that I owed money that I never took. My identity was stolen early 2022 and because of that I had several accounts open with my Social Security number now this regional finance is a charge off on my personal credit. I have filed an identity theft report. I had a police report and IMy identity was stolen early 2022 and because of that I had several accounts open with my Social Security number now this regional finance is a charge off on my personal credit. I have filed a identity theft report. I had a police report, and I also had a FTC report and I had disputed Regional Finance numerous of times with proper documentation and documentation of the law proving that my credit cards and Social Security number was compromised. They refuse to remove this fraudulent collection account and insist that it is mine. I am planning on suing the company for false reporting that I have proof of I have been going through this for almost 8 months, and they still refuse to do what’s right.
Customer Answer
Date: 02/07/2023
Better Business Bureau,

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ******
Business Response
Date: 02/07/2023
February 7, 2023

****** ******
VIA ELECTRONIC UPLOAD

Re: Better Business Bureau Complaint ID: ********

Dear Ms. ******:

I am writing in response to the complaint that you filed with the Consumer Financial Protection Bureau
(“CFPB”) dated February 3, 2023. Regional Finance Company of Texas, LLC (“Regional”) appreciates the
opportunity to address your concerns. At Regional, we truly value our customers’ satisfaction and will work
toward the resolution of any issues.

In your complaint, you state you are a victim of identity theft and that you received a collection notice from
Regional indicating that you owed money that you did not borrow. You further state you have previously
provided a police report, filed an identity theft report, and disputed the account with Regional, but it has
failed to remove the account from your credit history. Finally, you state that the account in question has
been charged off and Regional refuses to fulfill your request. As such, you are requesting Regional delete
the tradeline associated with account to ensure that it no longer reports to the credit bureaus.

As stated in the enclosed responses to your previous complaints filed with the Consumer Financial
Protection Bureau (“CFPB”) dated August 16, 2022 and November 30, 2022, Regional’s records indicate
that the loan ending in **** was originated in your name on February 11, 2022, in the amount of 6,649.74.
Regional would like to reiterate that it received notification of your fraud claim on August 11, 2022, and
subsequently placed the account in question in a disputed status with the credit bureaus. Regional mailed
the enclosed fraud packet to you on August 15, 2022. The claim was denied on September 29, 2022, due to
lack of response. At this time, please be aware that the account will continue to appear on your credit report,
and you remain responsible for repayment of the loan in question. According to 12 CFR § 1022.43 of the
FCRA, a dispute must include information reasonably required by Regional, to substantiate a claim:

(d) Direct dispute notice contents. A dispute notice must include:
(3)All supporting documentation or other information reasonably required by the furnisher to
substantiate the basis of the dispute. This documentation may include, for example: a copy of the
relevant portion of the consumer report that contains the allegedly inaccurate information; a police
report; a fraud or identity theft affidavit; a court order; or account statements.

To allow Regional to conduct a reasonable investigation and close this matter timely, please complete the
enclosed Identity Theft Affidavit and return to the address listed below, along with a legible photocopy of
your valid ID and police report.

Regional Management Corp.
Attn: Compliance Department
*** ********** Road, Suite *
Greer, SC 29651
Regional Finance
*** ********** Road, Suite *, Greer, SC 29651
www.regionalfinance.com
(864) *** * ****

Should you have questions regarding this claim, please contact us at (864) 448-7000 for further assistance.
Regional appreciates your assistance in the matter and thanks you for your patience as Regional works to
investigate your claim

Sincerely,

Karie *. M*****
Karie *. M*****
Compliance Associate

Enclosure(s)
Initial Complaint
Date:01/30/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had difficult financial time. My rent increased to $600 per month. I was not able to pay other obligations timely.
I tried to make arrangements with Regional. They were congenial as always, but when my apt lease expired and I tried to make a payment, the account had been sold to a collection agency.
Neither the local branch or Corporate can tell me who it was sold to. I would just like to know the name of the agency so that I can take care of my obligation to Regional. The company operates a recorded line, to verify my encounters.
I have been trying to make a payment since 12/30/22.
Thank you
Business Response
Date: 02/13/2023

February 7, 2023

***** ********
Via Electronic Upload

Re: Better Business Bureau Complaint ID ********

Dear Ms. ********:

I am writing in response to the complaint that you filed with the Better Business Bureau (“BBB”) dated
January 30, 2023. Regional Finance Corporation of Texas, LLC (“Regional”) appreciates the opportunity
to address your concerns. At Regional, we truly value our customers’ satisfaction and will work toward the
resolution of any issues.

In your complaint, you state that you are experiencing financial hardship and attempted to make payment
arrangements with Regional. You further state that tried to submit a payment to Regional after the lease to
your apartment expired and learned that the account had been sold to a collection agency. Finally, you state
that you contacted Regional to determine the new owner of the account in question and the employees could
not answer your question. As a result, you request that Regional contact you to discuss this matter in more
detail.

Regional’s records indicate that you spoke with the branch manager regarding this matter on February 3,
2023. During this conversation, you received the name of the new owner of the loan as well as the contact
information for this entity. Please note that the account in question was charged off and sold to Jefferson
******** ******** *** on December 7, 2022, due to nonpayment. All ownership rights including the right
to payment now belong to ********* ******* ******** *** and future correspondence regarding the account
should be directed to the following address:

********* ******* ******** ***
** ******* ****
****** ** *****

Please be advised that your concerns have been brought to the attention of management and addressed with
branch personnel to ensure that employees can easily provide third-party debt buyer contact information in
the future.

We appreciate your business and would like to thank you for choosing Regional for your financial needs.

Sincerely,

Karie * M*****

Karie *. M*****
Compliance Associate

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