Reviews

This profile includes reviews for Marley Lilly's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Marley Lilly

  Greer, SC 29650

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  Marley Lilly

  601 High Tech Ct Greer, SC 29650-4801

Review Details

• Review fromAnne Marie G

  Date: 01/01/2025

  5 stars

  Anne Marie G

  Date: 01/01/2025

  I found Marleylilly a few years ago through a ****** search. I placed some orders for Christmas rather last minute and was thrilled that they all made it in time and were absolutely darling. I have since ordered from them several times. I have ordered clothing, bags, and travel items both for myself and many as for gifts. Every single time they have been received on time, done perfectly, and have been very high-quality. I recently suggested to my mom that she buy gifts from Marleylilly for her **** **************. She found a beautiful silver beaded bracelet with an engraved disc and ordered one for each. Unfortunately, upon receiving them, we found that one of the monograms was reversed. I wrote an email to customer service and, I couldn’t believe it, four days later we had a replacement bracelet with the correct monogram. Talk about standing behind your product and outstanding customer service! I mean, these days, if there is a problem, you often times have to jump through hoops. But, Marleylilly made it so easy! Can’t recommend them enough. They have SO many items in their offering that there is something for everyone. Items are all great quality and are very competitively priced! They have a customer for life in me!

  Marley Lilly

  Date: 01/02/2025

  Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. At Marleylilly, we strive to provide top-notch service and quality, and we’re so glad to know that we met your expectations. Your feedback means the world to us, and we look forward to serving you again soon. If there’s anything else we can do for you, please don’t hesitate to reach out!

• Review fromTERI H

  Date: 12/22/2024

  5 stars

  TERI H

  Date: 12/22/2024

  I ordered a shirt and earring and that same day they shipped it. Was very happy with both items. Great quality and excellent prices.

  Marley Lilly

  Date: 01/10/2025

  Thank you so much for your kind words! We're thrilled to hear that you’re happy with both your shirt and earrings, and that the shipping was prompt. We strive to provide high-quality items at great prices, and it’s wonderful to know we met your expectations. We appreciate your support and look forward to serving you again soon!

• Review fromHelen W

  Date: 12/09/2024

  3 stars

  Helen W

  Date: 12/09/2024

  I have ordered from Marley Lilly for several years and was always very satisfied with what I ordered for myself and for gifts. But this December 2024 I ordered Christmas gifts for my granddaughter and paid 10 dollars extra for gift wrap as I was sending the gifts to her directly. The 2 gifts I paid for gift wrap ($20) to wrap, were not wrapped! So, she saw what she was receiving and I let her start wearing the raincoat and using the purse. I was very disappointed and will not order from them again

  Marley Lilly

  Date: 12/11/2024

  We appreciate and value you as a loyal Marleylilly customer! I am so sorry this happened. I'm so glad we were able to make this right ! We are working to get a wrapped gift under the tree in time for Christmas for your granddaughter! Thank you for bringing this to our attention and allowing us the opportunity to make things right.

• Review fromGloria V

  Date: 11/17/2024

  1 star

  Gloria V

  Date: 11/17/2024

  I have ordered from Marleylilly several times and have always been very pleased. I am very dissatisfied with the quality and condition my purchase arrived in. The luggsge and bags are very poorly made, cheap quality that will be fortunate to hold up for one trip. The luggage is a very cheap, flimsy plastic; has marks and scratches all over it. My initials on it are basically stickers that will easily peel off. The small make up pouch has velcro that is partially off of the pouch. The other tote bags are flimsy and cheap material. I purchased a monogramed travel bag for a gift. I would be embarrassed to gift it and will be purchasing something else. This is very substandard service.

  Marley Lilly

  Date: 11/21/2024

  Thank you for bringing this to our attention. We are sorry to hear that some of the items you received were poor quality, and we sincerely apologize for the inconvenience this caused. We're glad that we could resolve the issue by issuing you store credit, and we truly appreciate your understanding and patience throughout the process. If there’s anything else we can do to assist you, please don’t hesitate to reach out. We value your feedback and look forward to serving you again!

• Review fromJosie L

  Date: 09/04/2024

  2 stars

  Josie L

  Date: 09/04/2024

  I will only give two stars because I EVENTUALLY got my order. Don’t order from here if you’re in a time frame of ANY kind. My first package is still lost to the wind (8/7/2024) and after the 10 days I gave time per the company policy because I dislike being a Karen really; I was still told there’s delays and once with **** it’s out of their hands, mind you I hadn’t gotten an update in over a week they have no idea where my package is. It’s once I left a bad review on their site when sent a “feedback” email about my items that I DIDNT have that they THEN called the package lost and rush ordered me another package which actually arrived very quickly. Upon “fixing my issue” (reordering my order with rush order status) they immediately emailed asking me to update my bad review since they “solved my problem” 5 minutes after placing the reorder. They kept blaming **** which I’ve rarely ever had issues with but it was actually their shipping partner that lost my package, not ****. Yes I kept the items since I paid $60 for them once the second order arrived, quality is meh I’ll be shocked if they last longer than 1 year which is a shame. I really wanted to like and support this company and now I’m scared to ever even order from them again. Bold to take so much time and blame others when “no refund” is plastered all over the website when I almost didn’t get my things to begin with.

  Marley Lilly

  Date: 09/05/2024

  We sincerely apologize for the delay with your shipment. At Marleylilly, we deeply value your feedback and are committed to ensuring that all packages arrive within our stated 2-10 day timeframe. Despite our best efforts and collaboration with our shipping partners, unforeseen issues can sometimes arise. We’re pleased to inform you that the original shipment is out for delivery today, September 5th. To address the inconvenience caused, please feel free to keep the items or donate them to a local charity upon receipt. There is no need to return them to us. We will thoroughly review this situation and take steps to enhance our customer service processes. Thank you again for your understanding and feedback.

• Review fromMelinda L

  Date: 08/31/2024

  5 stars

  Melinda L

  Date: 08/31/2024

  I have ordered from MarleyLilly at least 5 times and every time I have been pleasantly surprised. I got exactly what was described and in a timely fashion. The quality and materials are as described and I would not hesitate to order from them again. Thank you for providing us with cute options on monogramming, Love it!!!

  Marley Lilly

  Date: 09/03/2024

  Welcome to the Marleylilly family! We’re delighted to have you with us and thrilled to hear your positive feedback. At Marleylilly, we are committed to exceeding your expectations with every purchase. To make your experience even better, we invite you to join our Loyalty Rewards program, where you can earn points with each purchase. If you need any assistance with signing up or have any questions, our dedicated customer service team is here to help. Thank you for choosing us, and we look forward to serving you again soon!

• Review fromAndrea C

  Date: 05/20/2024

  5 stars

  Andrea C

  Date: 05/20/2024

  I've ordered from Marleylilly several times and have been very pleased with all my items. My friends love receiving personalized gifts and I enjoy giving them. I originally received a Marleylilly beach chair & waterproof tote as a gift and fell in love ?? I immediately jumped on the website and was hooked. I'm actually awaiting an order to arrive today ??

  Marley Lilly

  Date: 05/21/2024

  Thank you very much for your positive comments and for being a loyal customer. We are thrilled that you are enthusiastic about our products and enjoy shopping at Marleylilly. Congratulations on being a rewards member! Please keep an eye on our website every Friday for new products and watch your inbox for special promotions.

• Review fromMeredith L

  Date: 05/12/2024

  1 star

  Meredith L

  Date: 05/12/2024

  I have had the absolute worst time with this company. I placed my order on May 7th and paid $12.99 for Mother’s Day shipping meaning my package would arrive by Mother’s Day guaranteed. Today is Mothers Day, May 12 and my package is still in North Carolina. My package has been in NC since the 10th. I also had to speak with someone about my order over the phone and they were extremely rude. I’m highly disappointed. Do not recommend this company at all!!!!

  Marley Lilly

  Date: 05/13/2024

  Our records show that you reported this issue to Marleylilly on 5/13, and our Customer Service team promptly assisted you, on the same day. Marleylilly refunded you for shipping, and gave you a $20 store credit for the carrier missing the Mother's Day delivery. We acknowledge the inconvenience this may have caused and sincerely apologize. We value your feedback and the opportunity to address and resolve your concerns.

• Review fromKalynn G

  Date: 05/11/2024

  5 stars

  Kalynn G

  Date: 05/11/2024

  I have ordered 4 times from this site and I love it!!

  Marley Lilly

  Date: 05/13/2024

  Thank you so much for being a loyal customer! We sincerely appreciate you.

• Review fromBarbara C

  Date: 03/04/2024

  5 stars

  Barbara C

  Date: 03/04/2024

  They have good quality clothes. I order from them all the time.

  Marley Lilly

  Date: 03/05/2024

  Thank you for your kind words! As a loyal customer and rewards member, your satisfaction means the world to us. We're thrilled to hear that you're enjoying our products. Don't forget to keep an eye out for our exciting new releases every Friday. We're constantly innovating to bring you the best possible experience. Happy shopping!