Online Retailer
Marley LillyThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Marley Lilly's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 30 Customer Reviews
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Review fromSUSAN W
Date: 09/21/2023
1 starSUSAN W
Date: 09/21/2023
SHAME ON ME!! I SHOULD HAVE DONE MY RESEARCH ON THE RETURN POLICY. I AM SO USED TO DOING BUSINESS WITH COMPANIES THAT HAVE FREE RETURNS, THAT I WAS SHOCKED WHEN I HAD TO PAY $11.OO TO RETURN TWO TOPS. I CHOSE TO DO TRACKING BECAUSE IF IT'S NOT RETURNED WITHIN 14 DAYS, THEY WILL NOT CREDIT BACK TO MY CARD. I AM SO DISAPPOINTED IN MARLEYLILLY.Marley Lilly
Date: 09/22/2023
We sincerely appreciate your recent purchase from Marleylilly, and we're thrilled to have you as a valued customer. We understand that providing you with quality products at the best possible prices is important to you, and it's equally important to us. To continue offering you discounts and free shipping on your orders, we have certain policies in place, one of which pertains to returns. We want to be transparent about this policy to ensure you have a clear understanding of how it works. Our return policy requires customers to cover the cost of returning items. We understand that this may be inconvenient for some, but it's a necessary step for us to maintain our commitment to affordable pricing and discounts. We sincerely apologize if this causes any disappointment or inconvenience for you. Please know that we greatly value your feedback and are continuously working to improve our services. If you have any questions about our return policy or need assistance with a return, our dedicated customer support team is here to help. Once again, thank you for choosing Marleylilly. We look forward to serving you in the future and providing you with the best possible shopping experience.Review fromDori M
Date: 03/10/2023
2 starsDori M
Date: 03/10/2023
Not happy with my purchase and this company is one of few who don’t have free returns. A big turn off for me in this day and ageMarley Lilly
Date: 03/13/2023
Customized products from Marleylilly are final sale due to the personalized nature of monogrammed gifts. Even though Marleylilly processed the order correctly, as a courtesy, we are still willing to refund the monogrammed purchase, if you return the item. Our return policy is posted in our FAQ section on our website.Review fromTabatha A
Date: 02/26/2023
5 starsTabatha A
Date: 02/26/2023
I LOVE MarleyLilly! I've ordered quite a few things and have been PLEASED. I did receive a cooler bag that was defective, the return process was easy peasy!!! I will continue to order from them!!!Marley Lilly
Date: 03/13/2023
Thank you so much for understanding that mistakes happen sometimes, and allowing Marleylilly the opportunity to make it right! We are thrilled to hear you are happy with your purchases. We LOVE and appreciate you for being our customer.Review fromBonnie P
Date: 01/03/2023
1 starBonnie P
Date: 01/03/2023
I ordered a monogrammed wine bag - it was delivered WITHOUT a monogram. I filed a ticket, tried to be patient because it is the holidays, sent photos of the item and nobody will answer or respond. I am frustrated and would like a refund but no idea how to get one because NOBODY WILL ANSWER. I understand it is the holidays but it is now January 3rd and their site says nothing about unavailability through this time.Marley Lilly
Date: 01/13/2023
Hi ******, We are truly sorry you received your item without the monogram! As you know, our specialty is monograms, and therefore we are very disappointed this happened to you. I reviewed the issue, and see that a new order has been submitted for you, and should arrive any day now! I will follow up with you in a few days to ensure all is well. Please reach out to our friendly CS agents if you have any other questions or concerns. We are happy to help!Review fromJanet H.
Date: 12/31/2022
1 starJanet H.
Date: 12/31/2022
I paid for before Christmas shipping. Arrived after Christmas so they did refund me the money for that Ordered 2 non monogrammed shirts and trying to return them has been the biggest hassle I’ve ever had They sent me a link and when I put my order number and email in. It’s says sorry. Order not found. I’ve emailed several times and still send me the same link. Even tho the stuff is cute. It is cheap material. Have a sweater that the sleeves have balled up. Since this order was placed before Christmas. They aren’t refunding if I ever can get it back to them. Just a credit. I don’t want to order from them againMarley Lilly
Date: 01/13/2023
Hi *****, I apologize for any disappointment caused during your ordering experience with Marleylilly. Our goal is to give exceptional service, all the time. After review of your account, I see that our CS team has already refunded you for your shipping costs, and for the returned shirt in the total amount of $53.76. We consider the issue resolved, however, please reach back out to CS if you have any open concerns. Thank you for bringing this to our attention and allowing us the opportunity to make it right!Review fromHarvey P
Date: 12/30/2022
1 starHarvey P
Date: 12/30/2022
Terrible customer service. I ordered for Christmas and it stated that it would arrive in time. It not only didn’t arrive in time, but didn’t come on the Monday after Christmas, either. It is very disappointing to have ordered a gift for someone and not be able to give it to them on Christnas when everyone else opens their gifts.Marley Lilly
Date: 01/13/2023
*****, I see you are a valued customer of Marleylilly, and I am truly sorry your order did not arrive in time for Christmas! We absolutely want to make this right! I will be in contact with you to work on a solution. Thank you for bringing this to our attention, and allowing us the opportunity to make it right.Review fromShelby M
Date: 11/15/2022
1 starShelby M
Date: 11/15/2022
I'm very very unhappy with my monogrammed ring I want a refund they claim to be sterling silver definitely not feels and look more like plastic can't see the monogramme definitely not worth 60.00 and I want me money back and on top of that I wear a 7 in all right but not this one it's way to bigMarley Lilly
Date: 11/15/2022
I am sorry to hear of your disappointment with the ring purchased. Upon review of your account, I see this situation has already been resolved to your satisfaction. Please contact customer service if you need further assistance. We are happy to help!Review fromNancy C
Date: 10/19/2022
2 starsNancy C
Date: 10/19/2022
I was pleased with my first order ( a bracelet) & I was fairly pleased with my 2nd order although I needed to return one of the shirts because the color was too green and not a light blue like I thought. The item I returned did not have a monogram so it was no problem returning it. I was going to do an exchange but couldn't find another shirt that in a color that would look good on me. I am a "winter" so fall colors aren't an option. So I knew that I would have to pay for shipping, but I was shocked at the price. I live in northeast Georgia...Greer isn't far from me. Because my shirt (sweatshirt) weighed over 1 lb it cost $9.55. That was the lowest option. Ground, tracking, no insurance. This just isn't right.Marley Lilly
Date: 10/28/2022
Marleylilly doesn't have any control over the cost of shipping, it is completely up to the carrier chosen. It is unfortunate that shipping rates have increased for companies and consumers alike. We make our best effort to provide savings to our customers wherever possible through promotional offers such as free gifts with purchases, loyalty rewards points, and at times free shipping. We appreciate your business, and hope you will continue to shop marleylilly.com!Review fromCindy M
Date: 09/04/2022
5 starsCindy M
Date: 09/04/2022
I have NEVER been happier with any online shopping as i have with this company. The service was fast and the quality of their clothes, shoes, jewelry and children’s clothing was absolutely the best. I love MARLEYLILLY and i plan to continue to order from them.Marley Lilly
Date: 09/14/2022
Hi *****, We at Marleylilly appreciate your positive feedback! We strive to exceed your expectations with great service, quality products, and fast turn-around, every time you contact us. We appreciate you, and the years you've been our customer. We look forward to seeing you online again soon!Review fromAud N
Date: 07/26/2022
1 starAud N
Date: 07/26/2022
Ordered shoes a size 9 way to small they almost fit my daughter she is a size 6. They did not want to return unless I payed shipping and I already payed to have them shipped. This has to be concern with these shoes and sizing to be almost 3 sizes to small. Was very upset.Marley Lilly
Date: 07/27/2022
We appreciate you and value your feedback. I was able to find a note regarding your sizing issue from February, yet it looks like we did not get a response back. We would love to try and make this right for you! Please give customer service a call at ************* We look forward to hearing from you soon!
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