Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My home had a leak in the roof that caused some damage to the roof and interior dry wall. I contacted *********** insurance who then put me in touch with Paul Davis Restoration. Paul Davis Restoration did not perform any services at my residence. PDR simply contracted out ***** Roofing to come take a look at the damage to my roof due to a leak. The technician that was on site advised he received a request for tarping of the roof and mitigation from PDR, who received this request from *********** insurance. I told the technician while he was here that I do not request a tarp on my roof and he said "I have to put it on there so the insurance company pays us, but there will be no cost to you". The technician placed a tarp on my roof without my permission and left. I gave it 2 months and no one contacted me about the next steps, at which point I removed the tarp from my roof and completed the repairs myself, including the nail holes that came about from ***** Roofing placing a tarp on my roof without authorization. No repairs were done on anyone's end except my own. Jenny D****** of Paul Davis is now attempting to place a lien on my home per SC law until I pay them $696.24 for services that never happened.

  Business Response

  Date: 08/22/2023

  On June 11, 2023, we received an assignment from *************** insurance to tarp Mr. ******'s roof due to a roof leak that he was having. We reached out to the insured via phone and scheduled an appointment with him for our Mitigation manager and ***** Roofing to come out and inspect the roof and tarp it. On 06/12/2023, we went on site and Mr. ****** signed the work authorization giving us permission to tarp his home. Once the tarp was placed on the home, Mr. ****** signed the certificate of satisfaction.  After that, we submitted our estimate to the insurance carrier. The insurance carrier ended up paying the invoice amount to the insured. Once we were informed of this, we reached out to the insured (Mr. ******) to collect the funds. Mr. ******, originally said that we didn't do anything but send ***** Roofing out to tarp his home. He then later on stated that we did no work to his home and became argumentative with one of our employees. Our employee tried to explain to him that the only assignment we received to do at his home was to tarp his roof and that the insurance carrier paid him for those services done at his home. He eventually asked to speak with the owner of the company. So, the very next day the owner reached out to Mr. ****** to discuss the claim. He re-iterated what Jenny said previously. To try to work with the homeowner, (understanding that his frustration was really with the insurance carrier) the owner offered him a 10% discount off of the bill. Mr. ****** said that he was ok with that and paid the invoice, while speaking with the owner of Paul Davis Restoration. When the owner finalized the conversation with Mr. ******, he was under the impression that Mr. ****** was happy with the 10% off and everything was fine. Then we received this complaint. Please see the attached documents that will show, Paul Davis Restoration did everything that we were supposed to do on this claim and this complaint isn't warranted. Please don't hesitate to reach out with any questions. 

  Customer Answer

  Date: 08/22/2023

  Better Business Bureau,
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ******

• Initial Complaint

  Date:09/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They informed me they were moving our belongings back inside our home AFTER being paid by my insurance BEFORE the work was done. They literally threw our belongings back inside. Absolutely no care was taken with any of our things. On top of them parking in my front yard after rain instead of using the driveway. 3 workers came and the 1 in charge was extremely rude & told me if I didn’t like it they would leave our entire house contents in the driveway.

  Business Response

  Date: 11/29/2022

  The person that made this complaint was not one of our customers. She was a relative of the insured that refused to leave the home and wanted us to do things in the house that she wanted, not the insured. The insured ended up having to try to get her evicted. She also caused several delays in our company being able to do the work that we were supposed to do, including us having to get the police involved. I have attached a few pictures to show some of the reasoning as to why we had to initially stop work out there until we had additional approval from the insurance carrier. Below is a screenshot of the WebPunch survey that the actual insured/customer gave us once we completed the job.