Timeshare Companies
Spinnaker ResortsHeadquarters
Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB has received a pattern of complaints from consumers alleging the following:
Calling Issues Complaints consist of the following:
Continued harassment by the marketing team after multiple requests have been made to the company to be removed from the calling list. Complaints also state that after the company is asked to stop calling they immediately hang up, but will call back the next day.
Customer Service Issues consist of the following:
Complaints on this issue state that multiple responses to request by phone or letters have not been returned or ignored in full. When consumer do obtain contact from the company and ask to speak to a manger the call is disconnected.
Sales Practices Issues consist of the following:
Complaints state that consumers signed their contracts based on oral misrepresentations by the sales staff and realized that what had been purchased was not in agreement to what was presented to them verbally at the time of the sale.
BBB notified the company, but has not received a response as of 10/12/16.
Important Information
Additional Info
Spinnaker Resorts began bussines in Hilton Head, SC in 1981 and opened in Atlanta, GA for marketing in 1986. The firm offers vacation ownership at Spinnaker Resorts in Hilton Head, at Plantation Resort in Myrtle Beach, SC, and at two new locations; Orlando and Branson, MO. Spinnaker also offers vacation ownership through Resort Condominiums International (RCI). Spinnaker offers several different discounted vacation packages. To accept the offer, customers must allow a non-refundable processing fee to be placed on their credit card.
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