Complaints

This profile includes complaints for Spinnaker Resorts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Spinnaker Resorts

  35 Deallyon Ave Hilton Head Island, SC 29928

• 

  Spinnaker Resorts

  700 Blue Meadows Rd Branson, MO 65616

• 

  Vacation Reservation Center, LLC

  191 Cottage Cove Lane Williamsburg, VA 23185-5811

  
• 

  Vacation Reservation Center, LLC

  191 Cottage Cove Ln Williamsburg, VA 23185-5811

  
• 

  Spinnaker Resorts, Inc.

  4924 Hwy 17 By-Pass South Myrtle Beach, SC 29577

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase, 5/19/ 2023. Paid $11,743. My wife and I told them several times that we had 4 timeshares, and we didn't need another one. The salesperson ***** told us that we would get a $1,000 prepaid card every year that we could use to buy gas. But! we would have to go inside the station. They even said they paid their maintenance fee. ****** was called in to confirm that we would be getting a $1,000 prepaid card every year that we could use. We said the only benefit that we would be to use it for paying for our maintenance fees, travel, gas and food. So! While doing the contract, my wife wrote that on the contract. But! The finance person said the contract was standard. My wife said that she was sharing with them because they wouldnt let her write on the contract. That it was a standard contract. After we purchased and paid off. We found out that everything was all a lie. We didnt get a prepaid card. It was like a savings card. And we tried to use the timeshare and couldnt. They used deceptive measures and untruth shared by Spinnaker Resorts/ Kings Creek Plantation Representative. My wife and I made 30 phone calls trying to get this resolve, we even made a trip down to ************. We saw that they had no interest in talking to us. On a couple occasions, they said someone would call us back, but they never did. We are trying to get our money back and to put this behind us. We have found out that several people have complained about the same practice with the prepaid $1,000 card and their deceptive and untruth measures. Thank you for your time.

  Business Response

  Date: 07/01/2025

  Thank you for bringing your concerns to our attention.
  
  We understand that you feel misled regarding the benefits presented at the time of purchase, particularly regarding a prepaid card and your ability to use the timeshare. Please know that our contract terms, including any disclosures regarding benefits and usage, are clearly outlined in the documents signed at the time of purchase. These documents are reviewed and acknowledged by all parties during the sales process.
  
  However, we recognize the seriousness of your concerns and would like the opportunity to review them in more detail. Due to the limited timeframe for responding through the BBB platform, we respectfully ask that you contact our ***************************** directly to allow for a more comprehensive review of your situation.
  
  Please send a written summary of all concerns to our Customer Relations team, including any documentation you wish to provide and the resolution you are seeking. This will allow us to conduct a full review and respond appropriately.
  
  You may submit your information via email or mail, and our team will respond once the review is complete.
  
  We sincerely appreciate your patience and the opportunity to work toward a resolution.
  
  EMAIL:*******************************************************
  PHYSICAL MAIL:Spinnaker Resorts
  Customer Relations
  **********************************************************************************************
  
  Regards,
  
  Corporate Customer Relations

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people called me regarding a "credit" I had with them which was lie #1. I had attended a timeshare presentation previously and I really hate them so I initially told them I wasn't interested. Then they were like "This is your bonus vacation that you never claimed! There is no timeshare! You have a credit with us". Supposedly my credit wasn't worth much because even after they swore up and down that I wouldn't have to attend another timeshare presentation, they were still like "Oh we just need a deposit of $249 but we'll give a cruise on top on that for another $100 and a rebate card to cover the price of the cruise as well as dining credit of $100 and we also swear you will NOT have to attend a timeshare presentation since you did it already". These are all LIES. They just want your money and the lady in customer service even told me this today, they'll tell you whatever they need to so they make the sale. I'm filing a complaint with every place that I can because of companies like this. They are thieves and they just add on expenses like it's nothing.

  Business Response

  Date: 06/24/2025

  The customer purchased a vacation package through one of our third-party marketing vendors on May 2, 2025, for the amount of $349. At the time of purchase, a reservation was made for travel from August 30 to September 2, 2025.
  We have reviewed our records and do not show any prior attendance at a presentation for Spinnaker Resorts by this customer. The requirement to attend a timeshare presentation is clearly disclosed both during the recorded phone call and again in the written terms provided in the purchase confirmation and reservation confirmation documents.
  That said, we regret any misunderstanding or dissatisfaction the customer experienced during the booking process. In an effort to resolve this matter amicably and as a gesture of goodwill, we have processed a full refund and cancelled the package in its entirety.

  Regards,

   

  Corporate Customer Relations

  Customer Answer

  Date: 06/25/2025

  After reading the response from Spinnaker resorts, I can see that the problem truly lies with their 3rd party marketers. The people who run those companies are lying to customers and Spinnaker. Resorts' name is at the forefront. I will be satisfied with my full refund but this company should really look into the practices of their marketers lying to customers to make a sale. Unethical business practices by Wyndgate Travel Group Ltd., I found in my email the name of this marketer. 

• Initial Complaint

  Date:06/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vacation package from Spinaker Resort for a 4 day 3 night stay at my choice of 7 location. They said with that purchase I would receive a 8 day 7 night stay at any Spinaker location.I have recently been diagnosed with cancer and thought this would be a perfect way to take my family to ******* so I purchased another package.I was very clear about what I needed. I sked them several times if I got another package would I be staying at the ***** Royal Floridian in a condo on the beach for no additional money, could we all stay together anytime within a year with no blackout dates, would I get the 100 and 50 per package **** card? They repeatedly said yes to all these questions. So I bought another package.We use both of the 4 day 3 night stay in ******* at their condos which was very nice.They said I would have to wait 30 days to from the tie we used the first one so I then started making our arrangements to go to *******************They e-mailed me a certificate for that stay. When I tried to go to the Royal Floridian it wasn't there. They had places to stay but they cost a min of 576 to 1700 to purchase them and I couldn't get anything where we could stay together on the same dates.I then started calling Spinaker. Nobody see med to know no anything. They just transfer me around. I asked for corporates no multiple times and no one would give it to me. I finally talked ******* I manager and she listened to my call and said that they corporate had her refunded 1 of package for the miscommunication and admitted that they did promise all these things but that's all she would do. I continued to try and get something done but no one would talk to me after that. I feel it is not right for them to just lie to you and something should be done but I don't know what else to do.I have done my cancer treatment but I cant afford to take my family to ******* now Please help ****** *********

  Business Response

  Date: 07/01/2025

  The customer purchased a promotional *****, ******* hotel stay in ******* for $148. As a gesture of goodwill, we previously made an exception by upgrading the hotel accommodations to a one-bedroom condo. In exchange for this upgrade, the included $100 gift card was removed from the package.
  
  We would also like to clarify that the bonus certificate referenced by the customer was provided through a third-party vendor. These bonus stays are promotional in nature, with varying availability, locations, and travel windows. Spinnaker Resorts does not control the terms of these third-party offerings and cannot guarantee specific destinations or dates.
  
  Upon review of the original sales call, there is no mention or promise of a condo being included in the standard package. Our representatives have communicated with the customer multiple times to address concerns and provide clarification. In addition to the accommodation upgrade, we have also issued a full refund of the original purchase price in an effort to resolve the matter.
  
  Despite our efforts, the customer remains dissatisfied and continues to make demands beyond what was originally purchased. At this time, we feel we have taken all reasonable steps to resolve the issue and, unfortunately, are unable to reach a satisfactory resolution. As such, we will be adding the customer to our internal Do Not Market list.

• Initial Complaint

  Date:06/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing to ask for the cancellation of our timeshare contract with Spinnaker. From the beginning, we were pressured and misled into buying something we didnt fully understand, and its been a bad experience ever since.We were told the maintenance fees wouldnt increase, but theyve gone up a lot over time. On top of that, the few times weve tried to use the timeshare, it ended up costing even more money. It just doesnt make sense for us to keep paying for something that we get no real use out of.The sales process felt very pushy and aggressive, and once we paid, we were treated poorly. It feels like they just wanted our money and didnt care about helping us after the ******* make things worse, our financial situation has changed. Our disability benefits have been cut, and we simply cant afford to keep up with the costs anymore. Weve reached out several times for help, but weve gotten no real support or answers.Please cancel our timeshare contract and release us from any further payments or obligations. We hope you understand our situation and can work with us to resolve this.

  Business Response

  Date: 06/17/2025

  Thank you for the opportunity to respond to the Consumers concerns.
  According to our records, the Consumer entered into a timeshare ownership agreement with Spinnaker Resorts in 2001over 24 years ago. Throughout this time, we have not received any formal complaints on record regarding their ownership experience.
  We must respectfully disagree with the characterization of the sales process. All contract documents, which the Consumer reviewed and signed at the time of purchase, clearly disclose the nature of the ownership, including the potential for maintenance fee increases and the terms of usage. These documents do not support the claims of misrepresentation.
  While we understand that personal circumstances may change over time, including financial or medical hardship, our company has previously responded to the Consumers requests for cancellation with fair and reasonable options. However, those offers were either declined or not fulfilled in accordance with the stated requirements.
  Given the length of ownership and the terms agreed to at the time of purchase, we are unable to unilaterally cancel the ownership without meeting certain conditions. That said, we remain open to working with the Consumer to explore possible resolution paths.
  We encourage the Consumer to contact our Deed & **************** directly to review the current options available to them. They may do so by emailing *********************************************************.

  Regards,

  Corporate Customer Relations

• Initial Complaint

  Date:06/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a 3 bedroom lock off, floating week from Spinnaker Resorts in *******. Mo. on 5-25-25. The salesman, ****** ********, spent 5 hours scaring us into believing that our current contract with ********************, will become invalid if we do not but into ******, the company that bought *********. He also told us there was no way to keep our children from inheriting the financial burden of the maintenance fees for ********* after we are gone. Lastly, by Missouri law, we should have been given an 18-point bold face notice of how to cancel the contract, and we were given no information on how to cancel. After a week of texts that promised return calls that never came, our time to cancel had expired. After much research and discussion with *************************** , a well-known respected group, we discovered that our deeds with BlueGreen are legal contracts, and ****** cannot void those and cannot force us into buying into ******. ********* also has a Responsible exit program, so we can get rid of that timeshare and not burden our children with something they don't want. The entire purchase was based on lies. After being told by ****** ******** that BlueGreen never takes anything back, he told us ********* had agreed to take our **** back. He will not show us any written proof of this and after talking with another couple who were also told Spinnakers would get rid of their old timeshare, we are even more leery. This couple found their old timeshare online for sale a year later, maintenance fees overdue. I have numerous screen shots of ******;s excuses as to why he could not call me back including " I'm at Catholic Bible study". " **** will call you back tomorrow morning", "**** will call you back by the end of the day", **** will call you back tomorrow". All we want is out of the contract, we have tried to work this out with Spinnakers, and they continue to refuse to answer our questions.

  Business Response

  Date: 07/01/2025

  We respectfully disagree with the assertions made in the complaint and would like to provide clarification regarding the transaction and relevant documentation. This information has also been forwarded to the regulatory agencies that the customer has made identical complaints through.
  The Purchaser entered into a signed agreement with Spinnaker Resorts on May 25, 2025. The full contract package, including the purchase agreement, acknowledgment forms, cancellation notice, and supporting disclosures, was completed via DocuSign and electronically delivered to the Purchaser on the same day as the sale. The signed documents include:
  A clear outline of the purchase price and product details.
  A written disclosure of the five-day right to rescind.
  Purchasers Acknowledgments, confirming that no verbal representations would be relied upon and that sales staff are not authorized to speak on behalf of unrelated timeshare programs or comment on resale value.
  An instruction to direct any questions to the Verification Officer at the time of contract signing or to ************** after the sale.
  The document sent on June 25, 2025, was a copy of the processed Property Transfer Referral Addendum, which the Purchaser also signed on May 25, 2025, the same date as the contract. This addendum outlines the process for referring the Purchasers existing timeshare ownerships for potential transfer and provides a two-year window for that process to be completed. The referral is offered as a convenience for those who voluntarily choose to explore transfer options with a third-party provider. Fees and timelines are disclosed.
  The concern raised by the Purchaser seems primarily related to a lack of awareness that ********* offers its own internal exit program.While we understand the frustration, this information pertains to a separate company and was not something Spinnaker could have confirmed or refuted. Sales personnel are not authorized to speak on behalf of unrelated companies, and this limitation is acknowledged in the signed agreement. We would note that the customer has requested the cancellation of the property transfer however, per the terms, this will have no effect on the contract with Spinnaker.
  Additionally, our sales representatives are not issued company phones and should not be relied upon for post-sale communication.Personal phone contact cannot be tracked or monitored by Spinnaker Resorts. All inquiries or follow-up questions should be directed to official channels, such as ************** or Customer Relations, to ensure accurate information is provided.
  Finally, we regret if any personal remarks made during the presentation were perceived as inappropriate. Spinnaker Resorts expects professionalism from all employees. Although no concerns were raised at the time of sale when they could have been investigated and addressed, we take these types of complaints seriously.
  We hope this clarifies the facts surrounding the transaction and documentation.
  The ***************************** has closed interest in the matter and the contract will remain in full force and effect per the terms of the contract.
  

• Initial Complaint

  Date:06/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began my timeshare experience decades ago with the hope of securing a designated vacation spot and travel opportunities for my family and friends. However, as time has passed, my needs have changed, and I am now writing to formally request the cancellation of my timeshare contract with Spinnaker Resorts (Contract #******, dated March 5, 2024) due to misrepresentation, high-pressure sales tactics, financial concerns, and health-related limitations.Due to advancing age and medical conditions, I am no longer able to travel as I once did. I require bilateral knee replacement surgery, making it difficult to walk or enjoy vacations. Additionally, I no longer feel comfortable traveling alone, making my timeshare ownership impractical.The financial burden of these contracts has become unsustainable. My most recent contract increased my payments from $223.67 to $434.58 per month, with an interest rate that nearly doubled. The salesperson failed to review my previous contract or offer a fair comparison, making this latest purchase feel like nothing more than a money grab.Over the past three years, I have signed four separate contracts with Spinnaker, each time under pressure and misleading sales tactics. Meetings advertised as owner updates were, in reality, high-pressure sales pitches. I was repeatedly pressured to upgrade, with false promises of investment value, rental assistance, and exclusive benefits that were never honored.During the fourth contract meeting, I was assured that a representative would assist me with reservations, yet my repeated attempts to get help went unanswered. I was also misled about financing terms, leading me to purchase a contract at a significantly higher interest rate and cost, despite already owning a more beneficial agreement.Given the deceptive sales practices, financial hardship, and health concerns outlined above, I am requesting the immediate cancellation of my timeshare contract with Spinnaker Resorts.Sincerely,**** *****

  Business Response

  Date: 06/20/2025

  Thank you for sharing your concerns regarding your ownership with Spinnaker Resorts.
  We are sorry to hear about the difficulties Ms. Dilts is experiencing. However, we respectfully refute the characterization of our sales process as involving misrepresentation or high-pressure tactics. Our presentations are designed to be informative, and each purchase is accompanied by a fully executed contract that includes a review period and disclosures regarding costs, interest rates, and available benefits.
  It is also important to note that ownership changes are voluntary and documented through multiple signed agreements. We do acknowledge that personal and financial circumstances can change over time, and we are committed to working with our owners whenever possible to find a solution.
  To that end, we encourage Ms. Dilts to reach out directly to our Customer Relations department at [email protected]. Our team is available to further review her concerns and explore any available options toward resolution.
  Sincerely,
  Spinnaker Resorts – Customer Relations Team
  

• Initial Complaint

  Date:05/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a complaint regarding my experience with Spinnaker Resorts and their predatory sales practices. These practices have left me in a difficult and financially burdensome situation as a timeshare owner. I believe others, particularly retirees and other vulnerable individuals, may also have been affected by these unethical practices.Several years ago, I was pressured into purchasing a timeshare in ******* by Spinnaker Resorts sales team. They presented the timeshare as a worthwhile investment that would appreciate in value over time. However, they used high-pressure tactics and omitted critical information, such as the inevitable depreciation of the timeshares value. When I later attempted to sell it, I discovered it was nearly impossible, even at a significant loss. I eventually learned that I would need to pay someone else to sell the timeshare for me, with no promise of success.Shockingly, even giving the timeshare away would incur additional substantial costs.Beyond the challenges of resale, availability was another frequent issueI often couldnt use the timeshare when needed, yet I was still obligated to pay for maintenance fees that had become overwhelming. These fees now far outweigh any value I have received from the timeshare over the years. Following the loss of my wife, this timeshare has become an unnecessary financial and emotional burden. Recently, I was informed that I would need to pay $1,500 in exit fees to return the timeshare, as well as $2,000 in past-due maintenance fees for time I have not used. Meanwhile, Spinnaker Resorts stands to profit by reselling the timeshare,even after I have been forced to pay exorbitant fees to cancel it. I respectfully request that you appeal to Spinnaker Resorts on my behalf to allow me to exit this timeshare agreement for a more reasonable fee, such as $500.This would provide some relief from the financial strain and offer a more just resolution to an otherwise exploitative situation. Thanks.

  Business Response

  Date: 06/16/2025

  Thank you for the opportunity to respond to this complaint.

  After reviewing the matter, we must clarify that the consumers claims are unfounded. The purchase in question was made voluntarily in 2004over 20 years ago. There are no prior complaints or concerns on record regarding the sales process or ownership experience until now. The consumers contract clearly states that the timeshare was not sold or represented as an investment, and the purchaser acknowledged this in writing at the time of sale.

  The consumer is currently delinquent on maintenance fees, with a balance that dates back as far as 2021. These fees are required to maintain the property and are the responsibility of all owners, regardless of usage. The consumers sudden objection appears to be solely based on a refusal to pay the fees associated with a deed-back option that was already offered by our Deed and **************** as part of our standard review process.

  We strongly refute the allegation of predatory sales tactics. Our records show that proper disclosures were made at the time of sale, and the consumer agreed to the terms outlined in the contract. Furthermore, our deed-back review guidelines apply equally to all owners; the consumer is not being singled out or treated unfairly.

  We understand that circumstances may change, and we remain open to working with the consumer through the proper channels. Any resolution must be handled directly with the Deed and ****************, in accordance with our established procedures.

  Regards,

  Corporate Customer Relations

  Customer Answer

  Date: 06/17/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 23338436

  I am rejecting this response because: I am rejecting this response from the company. Of course, their contracts aren't going to state their unsavory business practices and sales tactics. I am aware that I have not paid maintenance fees and have told you several times I don't have the money to do so. As I stated in the correspondence I most recently sent to you, "Ill give you $500 and this timeshare back, and we can call it a day. Thats the only amount Im willing to pay to be done with this completely. Honestly, Ive already paid significantly more for this timeshare than it was worth. I paid for vacations I couldnt even use, and now I am ready to close this chapter for good." 
  
  
  Why wouldn't you want to take it back for $500 and resell it to someone else who can afford to pay you every month? I don't have the amount you are requesting to deed back the timeshare; there has to be another price. You can respond to my complaint through the BBB, but you can't respond to me personally? Just negotiate with me, and we can both be done and go our separate ways.
  
  
  

  Regards,

  ****** *******

  Business Response

  Date: 06/17/2025

  In order to proceed with cancellation options, please contact our Deed & **************** via email at ********************************

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding the lack of empathy and unreasonable financial demands from Spinnaker Resorts.Recently, I experienced the devastating loss of my son. I reached out to the companys deeds department to request the cancellation of my timeshare due to this life-altering event and to explain my current financial hardship. I have been retired and living on a fixed income since 2015, and this timeshare has already become increasingly difficult for me to afford. When I called, I explained my situation, including how I am struggling to save what little I can to honor my son's memory and hold a memorial service for him. I also shared that I wont be using the timeshare this year and had just made my annual payment of nearly $1,100. I kindly requested a refund of the annual fee and to close my membership. To my shock, not only was my refund request denied, but I was also told that I had to pay an additional $1,500 to cancel the timeshare agreement. I am absolutely appalled by the lack of compassion and understanding shown during such an incredibly difficult time in my life. When I asked if the $1,100 I had just paid could be applied toward the $1,500 cancellation fee, I was told this was not an option and that the $1,500 fee was "standard." I cannot fathom how it is ethical or fair to impose such a thing. I need assistance to address this matter with the company and to request a resolution that is fair and humane under my current circumstances. I think it is only reasonable for the company to refund my $1,100 and waive the excessive cancellation fee so I can put that money towards saying goodbye to my son. The idea I even have to make this complaint breaks my heart even further.

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Spinnaker Resorts due to their failure to address my numerous communications regarding my timeshare purchase on March 16, 2024. Despite multiple attempts to contact the company via their websites contact form, emails, and phone calls over the past 8+ months, I have received no acknowledgment or response. This complete lack of communication is unacceptable and has caused immense frustration.When I made the purchase, I was persuaded to pay a $3,000 deposit with promises of specific services and benefits. However, these assurances were never fulfilled, and the companys unresponsiveness has left me feeling misled and deceived. Their failure to provide the promised services, coupled with poor customer service, has turned this experience into a stressful ordeal.Given these circumstances, I am requesting the immediate cancellation of my timeshare agreement and a full refund of my $3,000 deposit. However, they refuse to respond to me. Spinnaker Resorts continued neglect has caused significant financial and emotional strain, and their lack of accountability is deeply troubling.I am seeking the Better Business Bureaus assistance in holding Spinnaker Resorts accountable for their actions and helping me secure a resolution to this matter. I hope that everyone reads this complaint and decides not to buy a timeshare with them. Thank you for looking into my complaint and assisting in addressing this issue.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Spinnaker Resorts ****************** due to severe financial hardship and their lack of assistance in resolving my urgent request to relinquish my ownership. Since the onset of the global pandemic, my family and I have faced overwhelming challenges, including a significant reduction in my income. These hardships have made it impossible for us to meet the terms of our ownership. Despite our repeated attempts to communicate our situation with the company, the financial strain has only escalated, leaving us struggling desperately to make ends meet. The company has failed to provide any feasible options for relief or resolution, forcing us into a dire position. We believe it is crucial that Spinnaker Resorts ****************** address this matter promptly, as their lack of action continues to exacerbate our financial instability. We remain willing to work collaboratively toward a solution that is fair for both parties, but we urge Spinnaker Resorts ****************** to take immediate action to assist us in relinquishing ownership and alleviating the associated financial burden. I kindly request the BBBs intervention to help resolve this matter and facilitate a timely, equitable resolution. Please let me know if you require additional details or documentation to support this complaint. Thank you for your attention and assistance during this critical time.