Complaints

This profile includes complaints for Movement Mortgage, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Movement Mortgage, LLC has 76 locations, listed below.

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  Movement Mortgage, LLC

  8024 Calvin Hall Rd Indian Land, SC 29707-8737

• 

  Movement Mortgage, LLC

  575 Lynnhaven Pkwy Ste 101 Virginia Beach, VA 23452-7350

• 

  Movement Mortgage LLC

  7516 Eagle Crest Blvd, Ste. E Evansville, IN 47715

• 

  Movement Mortgage

  3510 Remson Ct Ste 301 Charlottesville, VA 22901

• 

  Movement Mortgage

  651 Holiday Drive., Suite 300 Pittsburgh PA, PA 15220

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I inquired about a refinance on our loan for our home. We were told enthusiastically (by ***** ****** and another employee ****** *****) that after looking over the numbers on our loan that this would be obtainable. We went through all the hoops you had to go through filling out paperwork, speaking with their lawyers, having our credit rate checked (which I might add because of this our credit rating has sunk), signing numerous papers and then paying almost $600 to have our house appraised. This appraisal was the last thing that needed to be done to secure our assured loan refinancing. Then all phone communication and email inquiries just stopped. I could get NO ONE to return my calls or emails and I made many, many calls to have my questions answered. It took my husband one email and they promptly answered him. We were being refused a loan refinance. We then found out that ****** ****** had submitted the wrong numbers initially and we would have to come out of pocket thousands of more dollars to refinance our home. We have lived in this house for less than a year, our mortgage is through this company, our initial appraisal was with the SAME person that they sent out again (who I might add this appraiser spent approximately 10 minutes at our house and then went and gave them the SAME report that he had given a year ago). We have made some upgrades to the home but essentially nothing has changed. Now we are out almost $600 dollars, our credit rate has been dented and we have no refinance at a lower interest rate. This was something that we were told would not be any trouble at all to accomplish. Their customer service is abysmal, especially if you are a woman. You better hope you have a man that they will deal with because obviously being a female is not going to help with this company.

  Business Response

  Date: 11/25/2024

  Movement Mortgage, LLC (Movement) is in receipt of the above-referenced complaint that was filed with the Better Business Bureau. Movements records indicate that its loan officer explored multiple options to refinance the consumers loan; however, Movement could not overcome the consumers desire to not bring money to closing along with a low appraisal, two factors over which Movement had no control. Throughout this process, Movement maintained consistent email correspondence with both the consumer and co-borrower, but apologizes if the consumer felt her attempts to communicate went unanswered. Given the foregoing,Movement trusts this response adequately addresses the consumers concerns and considers this matter closed. 

  Customer Answer

  Date: 11/26/2024

   
  I am rejecting this response because:
  I have not received a response from the business. 

  Business Response

  Date: 11/26/2024

  Movement Mortgage LLC ("Movement") is in receipt of the above-referenced complaint rebuttal that was filed with the Better Business Bureau. Movement directs the consumer to the attached response which was posted through this portal on November 25, 2024. Given the foregoing, Movement considers this complaint closed.

• Initial Complaint

  Date:10/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address a concern regarding my Home Equity Line of Credit (HELOC) account, which was approved on October 23, 2023, for an initial amount of $115,706.50. Over the past year, I have consistently paid $1,247.97 monthly, totaling $14,975.74 to date. However, I have noticed that the current balance is $115,311.37, indicating that only $395.13 has been applied toward reducing the principal loan balance.

  Business Response

  Date: 10/30/2024

  Movement Mortgage, LLC (Movement) is in receipt of the above-referenced complaint that was filed with the Better Business Bureau. Movements servicing partner has reached out to the consumer via telephone multiple times to discuss her concerns but has been unable to connect and has not received a return call. As such, an email was sent to the consumer, addressing her concerns, and providing her with specific contact information, should she have additional questions or concerns. Movement trusts this responsive action addresses the consumers concerns and considers this matter closed.

  Customer Answer

  Date: 10/30/2024

   
  I am rejecting this response because: I did received 2 emails. One, saying that they are looking into the communication. The second one, stating that if I want to lower my principal balance, then I have to pay more money. They offered no solution or compromise whatsoever. As per the email, this Zombie loan, is going to be kept the same, and therefore, they will continue to make money, using my own money (equity). I was clear that I want a readjustment. 
  
  

  Business Response

  Date: 10/31/2024

  Movement Mortgage, LLC (Movement) is in receipt of the above-referenced rebuttal complaint that was filed with the Better Business Bureau. As stated in its previous response,Movements servicing partner reached out to the consumer via telephone and email and provided specific contact information. Should the consumer wish to further discuss her loan concerns, Movement urges the consumer to reach out to the provided contacts.

• Initial Complaint

  Date:10/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a credit alert today (October 17, 2024) regarding my mortgage payment being late. At the beginning of October I spoke with my mortgage company and it was put in forbearance due to the temporary financial strain caused by Hurricane ****** and being in a FEMA disaster area. For the next 90 days I am not supposed to accumulate any late fees, nor are any late payments supposed to be reported to any of the credit bureaus. My mom co-signed on my mortgage loan and she is in the process of remodeling her home and her credit score decreased by 71 points because of this. I received a letter 2 days ago regarding mortgage company changing servicing providers (which may be why this happened?). I attached the letter regarding that as well as a copy of the email regarding the forbearance, with my account information. Please help me get this corrected.

  Business Response

  Date: 10/22/2024

  Movement Mortgage, LLC (Movement) is in receipt of the above-referenced complaint that was filed with the Better Business Bureau. Movement has reached out to the consumer to discuss her concerns. The consumer was advised that there is no negative reporting and that some third-party credit monitoring services may not show accurate reporting information. The consumer expressed understanding and advised that she will discuss with her mother. Movement will fully investigate the consumers concerns and will provide a full response to the consumer once same is complete.

• Initial Complaint

  Date:10/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Unauthorized Credit Inquiry Complaint - Movement Mortgage Dear Better Business Bureau,I am writing to file a complaint regarding an unauthorized credit inquiry made by Movement Mortgage on my credit report. The details of the inquiry are as follows:Creditor: Movement Mortgage Date of Inquiry: 7/28/2023 I did not authorize this inquiry and have no relationship or account with ********************** that would necessitate such an action. This inquiry has negatively impacted my credit score, and I am seeking assistance in resolving this matter.I request that Movement Mortgage immediately remove the inquiry from my credit report and confirm that no further inquiries will be conducted without my explicit consent.Thank you for your time and assistance in this matter.

  Business Response

  Date: 10/04/2024

  Movement Mortgage, LLC (Movement) is in receipt of the above-referenced complaint that was filed with the Better Business Bureau.Movements records indicate that the consumer initiated a loan application through Movements online origination platform on or about July 26, 2023. On July 28, 2023, the consumer provided her online consent to have her credit pulled; as such, Movement promptly and appropriately pulled same. Movement acted in accordance with all applicable regulations and Guidelines and can therefore not grant the consumers requested relief. Movement trusts this response adequately addresses the consumers concerns and considers this matter closed. 

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I provided Movement Mortgage insurance department a copy of my most recent home insurance coverage when they asked for proof of wind and hail coverage in September to show that the home was insured for wind or hail. During that time they sent me a letter in the mail saying that they would be buying additional insurance for wind damage at my expense and would apply it to the cost of the home's escrow. After sending the requested documents and confirming with my home insurance company that I indeed had wind coverage, they did not respond for 2 weeks. I called the Movement Mortgage department multiple time dealing with rude and unhelpful employees who dropped my call intentionally multiple times and who would not share their full names when asked. Today I finally got someone young who decided to help and talked to a home insurance agent with me on the phone to clarify the policies wind coverage. The ************** *** seemed confused why they were having an issue understanding the language on my home insurance document. I believe this department's sole purpose is to cause headaches for loan holders. Movement is threatening to purchase additional insurance if they cannot figure out the details of my home insurance, which at this point seems beyond belief. I have never had experience like this with a company that is in charge of financing one of life's most expensive necessities. The insurance department cannot give me an e-mail or phone number or case number to communicate with a designated ***resentative. The structure of this company seems so disorganized that it should be illegal for them to manage home loans.

  Business Response

  Date: 10/02/2024

  Movement Mortgage, LLC (Movement) is in receipt of the above-referenced complaint that was filed with the Better Business Bureau. Movement has reached out to the consumer to discuss his concerns and will be escalating same internally. The consumer advised that his issue has been resolved at this time. Movement apologizes for the confusion and for the consumers customer service experience. ********************** remains available should the consumer have any further concerns he wishes to address.

• Initial Complaint

  Date:08/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off my mortgage in May 2024 and I have still not received my $241.60 escrow balance refund after 3 months of waiting.

  Business Response

  Date: 08/15/2024

  Movement Mortgage, LLC (Movement) is in receipt of the above-referenced complaint that was filed with the Better Business Bureau. Movement has connected with the consumer and the consumer has confirmed that this matter has been resolved. As such, Movement considers this matter closed.? 

  Customer Answer

  Date: 08/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:07/24/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company double charged me for my morgage payment leaving me in the negative in my account. When I called, they are gaslighting me that its my fault. when I demand a refund, they are telling me I need to send them a copy of my bank statement to proove it even though they see it on their side. No one should ever be expected to provide banking details EVER with the amount cybersecurity issues companies expose their customers to. Now no matter what, I am being told that everything takes 10 days to even consider returning my money. ***** are allowed to charge us late fees and bounce fees but tell us to "deal with it" when they double charge me. I refuse to accept that its 'MY fault".Now I am in the negative for the remander of the month and will prob get bounce fees from other bills that will not be paid by Movement.

  Business Response

  Date: 07/31/2024

  Movement Mortgage, LLC (Movement) is in receipt of the above-referenced complaint that was filed with the Better Business Bureau. Movement is providing the attached response which directly addresses each concern raised by the consumer. In response to the complaint, Movement has reviewed the mortgage loan file and interviewed various employees involved with the loan in question. Movement considers this complaint to be closed and does not intend to take any further action on this complaint.???? 

  Customer Answer

  Date: 07/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:07/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Movement Mortgage, a financial institution I have been working with during my home renovation project. Movement Mortgage has demonstrated negligence and a lack of due diligence in handling the financial aspects of my project, which has resulted in significant setbacks and financial loss. Movement Mortgage's handling of this process was fraught with negligence and oversight, leading to the following issues:Improper Approval of Material Draw: Movement Mortgage allowed the initial material draw of funds to be approved on November 6, 2023, before the necessary permits were in place, which were only approved on February 6, 2024.Failure to Require Proof of Purchases: The representative from Movement Mortgage, never required proof of purchases, invoices, or receipts either before or after the material draw, despite the significant delay in the project timeline. This negligence allowed the contractor to misuse funds, with no accountability for material purchases.Neglect in Monitoring Project Progress: Movement Mortgage failed to monitor the project's progress effectively, despite the lack of advancement and completion from contractor. This oversight further exacerbated the project's delays and financial misuse.The negligence demonstrated by Movement Mortgage has significantly impacted my family's well-being and financial stability. We are currently living in a compromised environment due to incomplete work and have suffered financial losses due to the misuse of funds and project delays.

  Business Response

  Date: 07/29/2024

  Movement Mortgage, LLC (Movement) is in receipt of the above-referenced complaint that was filed with the Better Business Bureau. Movement has contacted the consumer to discuss her discuss and has amicably resolved same. As such, Movement considers this matter closed. 

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since April of 2024 I have made countless attempts to work with Movement Mortgage to obtain the overpayment refunded escrow amount of $9,880.52 from The District of Columbia tax office. They have not properly responded and I have exhausted all efforts. My current mortgage has increase by approximately $1300.00 due to the lack of effort from Movement Mortgage. This is completely unaffordable and I'm starting to believe this is intentional.

  Business Response

  Date: 07/22/2024

  Movement Mortgage, LLC (Movement) is in receipt of the above-referenced complaint that was filed with the Better Business Bureau. Movement has contacted the consumer to discuss his concerns and to advise that Movement is actively working to resolve same.Movement is presently waiting on the receipt of the tax refund and will then update the monthly payment to remove the escrow shortage. Movement is confident it will be able to satisfy the consumers concerns and anticipates an amicable resolution.  

• Initial Complaint

  Date:06/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a seller, with a buyer who employed Movement Mortgage. We had an item that could not be completed so agreed to an escrowed amount of 150% of the anticipated cost. This was agreed to on May 9, 2024. Work was completed and signed off on by all parties on June 4, 2024. I requested the overage to be returned via wire, but MM refused and decided they would use ***** Despite having 20 documented with our correct address, they mailed the check to an address that doesn't exist, so we've never received it. It was dispatched from an office less than 2 hours from our existing home, so after 10 business days we can reliably conclude it will never arrive. Two phone calls and an email to the company have resulted in no movement. From my perspective this has gone beyond incompetence and to theft (the address was trivially verifiable non-existent). The amount is over $4000.00. We expect this to now be wired to us (our wiring instructions have been provided multiple times to the company. I understand we are now also entitled to interest since the money was held over 30 days and not dispatched within the allowed time frame.

  Business Response

  Date: 06/18/2024

  Movement Mortgage, LLC (Movement) is in receipt of the above-referenced complaint that was filed with the Better Business Bureau. Movement has sent the consumers funds to the correct address via Federal Express with a confirmed receipt on June 18, 2024. Movement apologizes for any confusion and/or frustration experienced by the consumer and considers this matter closed.

  Customer Answer

  Date: 06/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. There are a number of things that could and should have been handled better in my opinion which I've communicated to the company. 
  
  Thank you.