Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought Awesomely Yesterday, March 12th. Then I decided to get a refund as promised. Your employee made a mistake and sent my $124 refund to the wrong credit card claiming it was mine. The card she refunded is ****. You can check with **** CARD OR ******* ***. The only cards I have ends in **** or ****. She sent the refund to card endinng in **** claiming it is my card. I've never had that number on any credit cards. She said the person she refunded the $124 accepted the refund. She keeps defending her actions when she just made a mistake. ON my order for with my name on it was not with a card ending in ****. She said I used this card when I signed up. She has me confused with some*** else that has that card. My refund should be processed witih the card on my intial order. The woman that made this mistake is trying to make excuses for her mistake. Look on the credit card she refunded the m***y to. My name is nowhere on it. My number is ************, email: *************@*****.com I live in *********, *** ***** , ny street address is ** ***** ****** ****, ***. ***, *********, TN *****.

  

  Business Response

  Date: 03/14/2025

  We appreciate Mr. ******** bringing his concerns to our attention and welcome the opportunity to clarify this situation with full transparency.

  —Summary of Events—

  After thorough investigation of our transaction records, we can confirm that a refund for $124.00 was properly processed on March 6, 2025, to the same **** card (ending in ****) that was used for the original purchase on February 28, 2025. Both the purchase and refund transactions have been fully documented in our payment system with matching transaction IDs and payment methods.
  

  —Detailed Timeline—
  - February 28, 2025, 6:45:10 PM PST: Mr. ******** made an initial purchase of $124.00 using a **** card ending in **** (Transaction ID: ***********, Invoice #*******)
  - March 4, 2025: Mr. ******** contacted our team requesting a refund
  - March 6, 2025, 12:44:40 PM PST: Our team processed a full refund of $124.00 to the same **** card ending in **** (Transaction ID: ***********, Invoice #*******)
  

  —Verification of Payment Details—

  We understand Mr. ********' concern that the refund may have been sent to an incorrect card. However, our payment gateway records clearly show:
  

  1. The initial charge of $124.00 was processed to a **** card ending in ****
  2. The subsequent refund of $124.00 was processed to the same **** card ending in ****
  3. The refund transaction references the original purchase transaction ID (***********)
  

  This consistent information appears across multiple systems within our payment processing platform, confirming that both transactions were processed to the same payment method.
  

  —Addressing Mr. ********' Specific Concerns—

  Mr. ******** menti***d that he has never owned a card ending in ****. We understand this may be confusing. In some cases, particularly with online transactions, the card number displayed in merchant systems might differ from what a customer sees on their physical card due to:

  - Virtual card numbers issued by some banks for online purchases
  - Tokenization systems that mask actual card numbers for security
  - Different display formats between merchant systems and customer statements
  

  We recommend Mr. ******** check with his card issuer (****, ******* ***, or other banks menti***d) to confirm all cards associated with his account, including any virtual card numbers that may have been automatically generated for online purchases.
  

  —Next Steps—

  We remain committed to ensuring Mr. ********' complete satisfaction. If after checking with his card issuer, Mr. ******** still cannot locate the refund, we would be happy to:
  

  1. Provide additional transaction documentation directly to his card issuer
  2. Work with our payment processor to initiate a trace on the refund transaction
  3. Explore alternative resolution options if needed
  

  —Conclusion—

  At Awesomely LLC, we take pride in operating with integrity and transparency. The documentation we've provided confirms that we properly processed Mr. ********' refund to the same payment method used for the original purchase. We sincerely regret any confusion or frustration this situation has caused and remain available to provide any additional assistance needed to fully resolve this matter.

  We truly wish Mr. ******** the very best and value his business. Our customer service team remains available at (***) ***-**** should he have any further questions or concerns.
  

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/9/25 I came across an ad for Paper Flipping on Facebook. I watched the video and it seemed legit. I was interested. I agreed to sign up for the training. The original training was 97.00 dollars. Before finishing checkout, it had an offer for a PDF for 27.00. Again, I agreed. I entered CC info etc., When that transaction was completed, there was a notice asking if I wanted my CC info to be kept for future purchases. I declined. Then, suddenly there was a new "opportunity" with this company to had additional help etc., it was 297.00 dollars, I was starting to get a little skeptical at this point, however I did hit Add to cart. Then, an additional opportunity was added to the deal ... at this point I was very skeptical and decided to check it out. I minimized the facebook ad and did some searching, including here on the BBB site. What I found did not leave me feeling very good about doing this so I decided to walk away with having only paid a little over 100 dollars. I closed my browser and did not complete the 2nd checkout. I only completed the first check out. Later in the day I checked my email and was very surprised to see that I had been charged for the original 97.00 + 27.00 as well as the 297.00. If the 297.00 had not been added without my consent, I would have walked away, lesson learned. However, I will not walk away from a full 421.00. This feels like a scam and I just want my money back at this point.

  

  Business Response

  Date: 03/11/2025

  We regret the confusion and frustration Ms. **** experienced during her purchase process on March 9, 2025. After reviewing her complaint and our internal records, we'd like to address the situation and provide clarity on what occurred.

  ——Summary——
  On March 9, 2025, Ms. **** initially purchased our Paper Flipping program ($97) and the digital guidebook ($27). During the checkout process, she was presented with an additional offer for our Pages program ($297). This appears to have created an unfortunate misunderstanding about our checkout process. While Ms. **** believed she was adding items to a cart for later review, clicking the "Yes" button on our order page actually completes the purchase immediately.
  

  We understand Ms. ****'s frustration upon discovering all charges had been processed, especially when she had intended to walk away from the additional offer. We sincerely regret that she did not reach out to us directly at any point before filing this complaint, as we would have been able to quickly address her concerns and process her refund request immediately.

  ——Resolution——
  Upon learning of Ms. ****'s dissatisfaction through this BBB complaint, we have immediately processed a full refund of $421 for all purchases made on March 9, 2025.

  This includes:
  - Paper Flipping program: $97
  - Digital guidebook: $27
  - Pages program: $297
  

  The refund has been initiated and should appear in Ms. ****'s account within 3-4 business days, depending on her bank's processing times.
  

  ——Additional Information——
  We take pride in operating with integrity and want to clarify that our checkout process is designed to be transparent. The Pages offer page does indicate that clicking the green "Yes" button will add the program to the order for $297. However, we understand how this could be misinterpreted as simply adding to a cart rather than completing a purchase.

  Our ******* information is included in all order confirmation emails and throughout our website. We encourage customers to reach out directly with any concerns, as we are committed to resolving issues promptly and courteously.
  

  We truly wish Ms. **** the very best and sincerely apologize for any confusion or disappointment she experienced. Our ******* team will also be reaching out to her directly to ensure she is fully satisfied with the resolution.
  

  Website: *********.com/*******
  Phone: (***) ***-****
  Email: *******@*********.com

  Customer Answer

  Date: 03/16/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Sincerely,
  Shirley ****

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purcha*ed the cour*e from Awe*omly, LLC on January 12. The adverti*ement wa* mi*leading. Plu* Awe*omly, LLC overcharged my card. When I a*ked for money back the Awe*omly cu*tomer *ervice play* fool. That they don’t under*tand my que*tion*. Total ****!!! *TAY AWAY from thi* people.

  

  Business Response

  Date: 03/02/2025

  We regret any confusion or frustration Mr. S******** experienced regarding his purchase and refund request. Our records indicate the following timeline of events:

  On January 12, 2025, Mr. S******** purchased two of our programs: the core training program and an optional upgrade. Both purchases were successfully completed, and no issues were reported at that time. On February 17, 2025, Mr. S******** reached out to our support team after noticing a $97 monthly membership fee associated with one of the programs.

  Our team promptly directed him to our refund process, which is designed to ensure all requests are handled efficiently and securely. However, it seems there was a misunderstanding about the purpose of this process, as Mr. S******** expressed concerns that it was an attempt to upsell additional programs. We sincerely regret any confusion this caused.

  Despite this misunderstanding, our team processed full refunds for all charges on February 20, 2025. This included the guidebook ($144), the optional upgrade ($297), and the monthly membership fee ($97). These refunds were issued promptly and in full compliance with our money-back guarantee.

  We take pride in operating with integrity and addressing all customer concerns as quickly as possible. In this case, we believe the situation was resolved in a timely manner, with all refunds processed within three days of Mr. S********’s initial request.

  We apologize for any stress or inconvenience caused during this process and truly wish Mr. S******** the very best in his future endeavors. Should he have any further questions or require additional assistance, we encourage him to contact us directly through our official support channels:

  ***************************** * ***** ******** * ****************************

  Thank you for allowing us to address this matter publicly and provide clarity regarding the resolution of Mr. S********’s concerns. We sincerely with him the very best in in his future endeavors.

  Customer Answer

  Date: 03/04/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  Georgiy S********

• Initial Complaint

  Date:02/11/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 7th, 2025, I purchased a program from Awesomely, LLC. But, after reading the course material, I decided against pursuing the full course and, as per their guarantee, called the office to cancel within the 30 day time limit. Each time I called, I was told to leave my full name, email address, phone number and brief description of complaint. Finally, a Mr. Eric (************) called me and I explained to him my position and waited for an email from the company cancelling the course. Still waiting.

  Customer Answer

  Date: 02/11/2025

  I have no further interest in any correspondence tools or instruction from Awesomely. I simply want my refund which I am entitled to under their agreement.

  

  Business Response

  Date: 02/13/2025

  We regret any confusion or frustration regarding this cancellation request. This gentleman's subscription has been fully cancelled, and he will not receive any additional charges. We have also confirmed that no recurring fees were processed during this time.
  Our records show the following timeline of events:
  On Jan 7th, 2025, this gentleman purchased our program.
  Then on Saturday Feb 8th, 2025 at 5:37pm he left voicemail messages requesting cancellation. 
  Our office hours are Mon - Fri 10am - 5pm EST, and we're closed on weekends and national holidays. Normally we'd address these requests on the following business day. However, this time our team wasn't able to "catch up" on the weekend support until one day later (Tuesday Feb 11).
  On Tue Feb 11 we processed his subscription cancellation at 11:58 AM. A confirmation email was sent immediately, though we understand he may not have received this initial communication, as these things sometimes go into spam. We have since sent an additional confirmation to ensure he has proper documentation of the cancellation.
  Additionally, this gentleman mentioned speaking with someone named Eric at the phone number provided, but we must note that we don't have anyone by that name on our support team. This appears to be an unfortunate misunderstanding, as that individual is not affiliated with our company.
  We sincerely regret any confusion regarding the contact person and any delay in confirming his cancellation due to a backlog. We take pride in honoring our guarantees and ensuring every customer interaction is handled promptly and professionally through our official support channels.
  ***************************** * ***** ******** * *********************
  We sincerely with him the very best in in his future endeavors.
  

  Customer Answer

  Date: 02/14/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  Gregory H********

  Customer Answer

  Date: 02/16/2025

  The funds have been credited to my credit card account. Very satisfied. Thank you.

• Initial Complaint

  Date:01/23/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/19/24 I purchased an online program called “automatic payment pools” after watching one of there advertisements on Facebook claiming you can make hundreds and maybe even 1000’s of dollars with as little as 500.00 of investing in crypto currencies liquidity pools for 97.00. then during checkout offered me a one on one coaching program for a 197.00. They assured me both charges were a one time charge and both claimed had a 30 day “No questions asked” money back guarantee. I reluctantly agreed to the deal by purchasing them. So I watched the many hours of the online videos on how to earn such money. It’s true, you can make that kinda money but only after investing 20 to 30,000 dollars. Not 500.00 as they claimed. So I tried calling 1/17/25 and left message. Then emailed them informing them of their false advertisements and I don’t have that kinda money to invest. I asked them to honor their money back claim. Waited for 3 days to honor refund. Instead I got charged 197 and 97 again. That’s not cool, scamming me twice, especially with all these wild fires in my area making it even more stressful.

  

  Business Response

  Date: 01/25/2025

  We regret any confusion or frustration experienced regarding your purchases from December 19, 2024. Our records show the following timeline of events:
  
  With your initial purchase of our cryptocurrency education program ($97) it seems that you also added the optional upgrade of our advanced crypto mastermind ($197) which also has a recurring monthly membership fee, which is clearly disclosed during checkout.
  
  After receiving your email on January 19 at 3:23 AM expressing concerns about the charges, our support team responded promptly attempting to help resolve your concerns. 
  
  When you then requested a refund, we took immediate action in honoring our 30-day money-back guarantee. By January 22, we processed full refunds for both your initial purchases and the monthly membership fee.
  
  While our educational materials do showcase various investment strategies and potential returns, we understand your concern about the capital requirements mentioned in the training videos. We always aim to be transparent about all aspects of cryptocurrency investing, including the range of investment levels discussed by our successful members. We're sorry for any unfortunate misunderstanding that led to your frustration.
  
  We've 100% honored your refund request in full within 2 days of your request, and all charges have been reversed to your credit card. These refunds should appear in your account within 3-4 business days from the processing date, depending on your bank's processing times.
  
  We truly wish you the very best in your future endeavors.

• Initial Complaint

  Date:12/02/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This websites offers a training program with a 30 Day Money Back Guarantee, I purchased two of their offers for a total of $421.00 and they very next day I called to cancel, I left a voicemail and a lady answered, she agreed to give me a full refund for the $421.00 and several days have passed and I had not received any refund. I started reading about this offer being a SCAM and I tried reaching them again but now their phone number is a recorded voicemail and they don’t call back if you leave a message. Their emails now come back as error emails/ that email does not exist. I had taken screen shots during their presentation and the emails I’m trying are in those screenshots. Please help me get my refund. I was trying to learn a skill to try to make money, not loose $421.00 that I’ll have to pay if you can’t help me. Please help

  

  Business Response

  Date: 12/02/2024

  This seems a most unfortunate misunderstanding due to the timing of Ms. *********'s messages & the final processing times required by banks, credit card companies & financial institutions.
  
  The details as they occurred: 
  
  - On Mon Nov 18 Ms. ********* purchased one of our training programs
   
  - Sun Nov 24 @ 2:49 am: 1st Contact - She left an weekend/after-hours voice message requesting to cancel & refund her purchase. (see ********-01.***)
  
  - Mon Nov 25 @ 4:24 pm: 2nd Contact - Ms. ********* left another voice message re:  cancelling & refunding (see ********-02.***)
  
  <<———— Please Note ————>> 
  
  Our company's hours are Mon-Fri 9am-5pm EST, and we're committed to responding to any/all customer support requests ASAP within 48 "business hours" max. 
  
  Since we are closed on weekends & holidays, Mondays are always our most demanding days for processing support requests that came in over the weekend, in the priority order they were received. 
  
  B/c this customer's request wasn't sent until 2:49am on Sunday, it wasn't able to be processed on Mon and was processed the next day (Tues) but still within our 48-hrs commitment.
   
  <<———— Continuing... ————>>
  
  - Tue Nov 26 @ 2:30 pm - We called Ms. ********* back directly to help resolve this with her personally. At this point (around 36-hrs after her first contact) she was very upset and didn't want anything from us except a refund. So, we promptly proceeded with the refund, which was processed by a specialist around an hour after this call (see ********-** + ********-***.*** + ********-***.***.***)
  
  - Fri Nov 29 @ 10:27 am: Ms. ********* again called back b/c she hadn't yet seen anything confirming her refund. (see ********-06.***) Due to processing times of banks & financial institutions, refunds typically take 3-4 days to reflect in a customer's account.
  
  In summary, Ms. ********* left an 'after hours' weekend message asking for a refund. We called her back in under 48-hrs and issued her refund immediately, but since it takes 3-4 days to for banks & financial institutions to process final settlement, it can sometimes seem to customers like we haven't yet complied to their requests.
  
  We truly feel Ms. *********'s refund request was handled in the most timely & effective way possible, and it's unfortunate that she felt the time required to process her request merits this formal complaint.  
  
  Even still, we truly wish her the very best.
  
  

• Initial Complaint

  Date:12/02/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is all about the Up Charge! In conjunction with Lee Arnold, they get you to sign up for a small amount and then tell you that the level that you signed up for isn’t adequate to become successful at this endeavor. This is where the Up Sell begins. At about the 3rd Up Sell, you are then passed off to Lee Arnold. From there, you will be directed to become a Certified Hard Money lending Broker. ( You will find out about the last day of training that you cannot get paid a broker commission in All states.) After finding this out, this changes everything because you then have to depend on Craigs list ads only. Most people cannot invest the time or resources to become successful in driving Free traffic to Cogo Capital and Lee Arnold. At the end of the day, This is a Straight Commission opportunity in which they tell you in training that you will Only make Real Money by investing in the Lee Arnold Real Estate Mentoring in which will cost you $20,000 to $ 50,000. Don’t fall for the Christian tone here. There is Nothing Christian about Gouging Naive, Trusting and in some cases, Desperate people who are looking for a Legitimate way to build a Better life for themselves!

  

  Business Response

  Date: 12/02/2024

  We appreciate the opportunity to address this customer's concerns regarding their experience with our educational programs and offerings. 
  
  Our business model provides various educational levels & opportunities to help students achieve their specific income-related goals. When customers purchase our initial program, they receive complete access to the educational content they specifically purchased. 
  
  Any potential outcomes promoted are 100% achievable with the core training & included resources, requiring no additional purchase. Any additional programs or mentoring opportunities are entirely optional and designed to provide additional support for those who desire it.
  
  The training mentioned regarding private money brokering is accurate and comprehensive. While it's true that broker commission regulations vary by state, this is laid out explicitly in the core training. Also, our program teaches multiple marketing strategies beyond Craigslist, including various digital and traditional marketing methods. 
  
  Regarding the specific mention of costs: Each program level is designed to provide value at its respective price point, and students are never required to purchase additional training to benefit from their initial investment.
  
  We take pride in operating with integrity & providing valuable education to our students. Every customer's success matters to us, and we truly strive to support their personal goals throughout our educational offerings. We wish this customer the very best and only success in their journey ahead.
  
  If this customer would like to discuss their concerns further or requires any additional support, our customer service team remains available Mon-Fri 9am-5pm EST to help! 
  
  https://********************* | (***) ***-**** | *********************
  

• Initial Complaint

  Date:11/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for an "assignment arbitrage" program with Awesomely LLC and agreed to pay a one time fee of $97 with the option to cancel this payment with 100% refund if not satisfied. As I was paying for this program a screen popped up that asked if would like to include access to a buyer/seller database. I clicked "yes" so that I could learn the price of this database access. When I looked at my emails I see that I was charged the $97 plus I was automatically charged an additional $297 and will be charged $97 per month. The price of this database access was never listed and I would never have agreed to this price. I clicked "yes" to learn more about access to the database and the price. I did not click "yes" so that they could charge whatever they wanted for this access on my card. I will be challenging this charge with my bank as no one is answering on the Awesomely customer service line. I want this charge reversed and also want to cancel the $97 as this appears to be a scam.

  

  Business Response

  Date: 11/13/2024

  IN SUMMARY:
  
  It seems this customer likely upgraded her order by mistake while checking out. When she reached out to us, we weren't immediately available. However the matter was fully resolved in under 4-hours since her first contact.
  
  DETAILS: 
  
  On Nov 13 @ 8:41am Ms. ******* purchased one of our programs, plus an optional $297 up front, and $97/mo for the add-on, for a total purchase of $394 up front, and $97/mo for the add-on, to begin 30 days later.
  
  Immediately afterward (8:48am the same morning) Ms. ******* noticed the error & called us about it. It happens sometimes that people mistaken upgrade their purchase in haste to check out.
  
  At the time, our support was busy helping other customers (committed to responding to customers ASAP in sequence).  So, she left us a voice message summarizing her concern (see transcript attached, **** ******* 1.png)
  
  A few hours later (11:19am the same morning) s. ******* called again about the mistaken add-on charge, and left another voice message (see transcript attached, **** ******* 2.png)
  
  At the same time she also emailed us her concern (see **** ******* 3.png)
  
  At 12:22pm (less than 4-hrs after her initial call) our team responded, informing Ms. ******* that the charge was VOIDED, and the funds should reflect back to her acct within 2 banking days. (see **** ******* 4.png)
  
  We believe this matter is fully resolved at this point (in less than half a day) and we wish this customer the very best.
  
  

• Initial Complaint

  Date:10/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Dolmar Flipping Paper Program $97.00 then they Awesomely charged my cared $97.00 and $297.00 on their own. My bank contacted me asking had I purchased $97.00 and $297 my reply was only $97.00 the CSR said we expected fraud 2 chargers where made. We canceled $297.00. Second I never got access to the program purchased. I also bought Capitol Syndicate by Lee Arnold $97.00 never got access to the Program ordered and also Purchase $97.00 Vacate Bank by Dulap no access through Awesomely. I contacted customer service and explained. The customer service representative gove me access to all the programs but stillbI could not access the prograns. When I called back to let them know I still could access any of the programs my number was blocked and still blocked to this day. Awesomely is a Scam Company. I would like a Refund of all my money. $97.00 x 3 = $291.00

  

  Business Response

  Date: 10/16/2024

  This complaint is the first we're hearing of an issue Ms. F******* is experiencing that we had assumed was resolved 6 months ago. 

  Here is a detailed timeline of our communications: 

  > On Jan 7, 2024 Ms. F******* purchased our "Paper Flips" program for $97. 

  > Ms. F******* then left a voice message saying she was also charged $295.

  > On Jan 8, our agent checked her purchase records & sent Ms. F******* an email explaining that we only saw the single $97 charge, but asking her for further information to help us find her an answer.

  > Our system indicates that Ms. F******* viewed this email that day (Jan 8) but she did not reply, so we assumed the matter was a mistake on her part and resolved the ticket.

  > Then on Feb 28 Mr. F******* contacted us by phone saying she couldn't login. 

  > Her request was referred to an internal specialist (Angela) who determined that this was due to a duplicate account. Accounts were merged and login issue was corrected, at which point Angela promptly emailed her that her account should be functioning properly, included her login details.

  > Our our system indicates viewed that message on Mar 2 @ 2:10 pm (see F*******-1.jpg attached)

  > Then on April 2 Ms. F******* emailed alarmed because she was again having trouble & mistakenly suspected she may have been somehow "blocked"

  > On April 2 (the same day) we kindly replied to her email explaining that we do not "block" members, and that we had tested her account login and it was working. We also included clarifying instructions & a screenshot attempting to help her login & clarify possible issues she might have been experiencing. 

  > Our system indicates that Ms. F******* viewed this message on April 12 (see F*******-2.jpg attached)

  > On April 16 Ms. F******* again emailed us stating that she was still being "blocked" somehow.

  > On April 16 (same day) we promptly replied thoughtfully explaining again that she is not "blocked", and that we tested her account login successfully - that everything she purchased from us appears available. In this same reply, our agent went into greater detail (including multiple screenshots) to make every attempt to clarify for Ms. F******* exactly how to successfully login & access her purchases. 

  > Ms. F******* opened & viewed this reply on April 28 (see F*******-3.jpg attached)

  > According to our email & phone call records, we have not heard anything more from Ms. F******* since our April 16 reply email, so we assumed the matter was successfully resolved and closed the ticket.

  Bottom Line: This BBB complaint is our first alert in 6 months that Ms. F******* is still having issues, so we will attempt to reach out to her directly again to help her resolve them, and to successfully access her programs.

• Initial Complaint

  Date:10/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company advertises on FACEBOOK as a way to make money. They charged me $97 plus $297 and it is a s***. There is no way to make money with this company. There are so many hidden agendas it's pathetic! It is a money-making thing for these owners and would be almost impossible to do what they want you to do. Also, I NEVER committed to them charging $97 out of my credit every moth!!!!. SUCH A S*** from facebook!

  

  Business Response

  Date: 10/07/2024

  On Sept 10 Ms. R***** purchased one of our programs.
  
  On Sept 5 Ms. R***** purchased one of our programs for $97, plus an optional $297 add-on, for a total purchase of $394 up front, and $97/mo for the add-on, to begin 30 days later.
  
  On Sat Oct 5 Ms. R***** noticed the first monthly charge of $97, and emailed us asking about it. (see sr*****-1.jpg attached)  
  
  Our company is closed on weekends, so we would not receive her email until Monday 10/7. So, on Monday morning our support replied to Ms. R***** kindly explaining the charge. (see sr*****-3.jpg attached)
  
  It seems in her haste to complete her initial purchase, Ms. R***** had unfortunately overlooked (or perhaps forgotten about) the $97 recurring that was noted as part of the add-on she selected initially.
  
  Ms. R***** then asked for a full refund of her entire purchase, which we have immediately complied with.
  
  In summary, Ms. R***** overlooked or forgot about the monthly charge attached to her purchase. When she emailed us asking about it, we answered on the very next business day, and when she requested a full refund, it was immediately granted. We wish her the very best.

  Customer Answer

  Date: 10/08/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  Susan R*****