Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3 October, I responded to an email advertisement for a program regarding representing Private Money Lending. Enrollment was $97. As I progressed through the online enrollment application, I was offered an additional opportunity for a teaching program to "jumpstart" my progress. No where in that offer was I presented with the fee for it, and I clicked on the box hoping to learn the cost. The charge of $297 was immediately charged to my bank card. I did not want the program, I just wanted to know the cost. Every system I use for online purchases tells the cost, up front, before asking for confirmation of the purchase. I immediately called the contact phone. The elaborate message said I would get a return call. I have not. I called a second time. No response. I email replied to the person who sent me a receipt for both charges, within 2 hours, as I first contacted my banking institution after those calls, which indicated that I needed to see if the company would reverse the charge. I am retired and I would never spend $297 unless I fully understood the program benefits.

  Customer Answer

  Date: 10/08/2024

  Hello,

  The day after I submitted my complaint to you, I was contacted by phone by a representative. When i explained the issue, he said he would look in to it. The following day I received an email saying that they would reverse the additional charge. They have apparently done this, as it no longer appears in my account.  Thank you for your assistance. You may close this complaint.

  Eileen M****

  

  Business Response

  Date: 10/09/2024

  On Oct 3 Ms. M**** purchased one of our programs for $97 plus an optional upgrade for an additional $297. Apparently Ms. M**** proceeded with the upgrade without noticing the price.
  
  Ms. M**** then contacted support on October 3 multiple times starting at 1:05 PM EST regarding the accidental upgrade for the Pages, and we responded the same day notifying her that the accidental upgrade was voided. 
  
  Attached you can find screenshots of two of these email conversations verifying these things.

  It is regrettable that Ms. M**** so quickly left this BBB complaint so immediately, when we were able to respond to her on the same day and take care of her issue so quickly. We wish her the very best.

  Customer Answer

  Date: 10/09/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me: 

  Hello,

  The day after I submitted my complaint to you, I was contacted by phone by a representative. When i explained the issue, he said he would look in to it. The following day I received an email saying that they would reverse the additional charge. They have apparently done this, as it no longer appears in my account.  Thank you for your assistance. You may close this complaint.

  Eileen M****
  

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Offered a money making opportunity, Known as Automatic Payment Pools, Associated with Bitcoin and other related coins. Their presentation was very convincing, with moderate money making in the first stages of implementation. But that this was just the beginning of a very lucrative opportunity coming, within the year!. The initial investment was a modest $97. But with a little more upfront money, they offered a basic information package. An information package, that enhanced my profitability, without the trials and errors that he ran into. Total cost was $122.00, for the L2 Growth Mode. Offered with a 30-day refund. The transaction of my banks debit card was on 06/27/24. I did not receive the two emails as promised, so I called them and spoke to Melo Camarao. She told me the email they had with my account, and I told her that it was not accurate, and I know that she was misleading me as soon as she told me what they had on file! I became very skeptical at this point, however when she asked me for the correct email, I gave it to her. She said I should receive it in about 10-minutes, That was yesterday, which never happened!.

  

  Business Response

  Date: 07/15/2024

  Mr. *****'s initial experience is very unfortunate, but ultimately the result of a series of human mistakes & miscommunications. At this point we believe this misunderstand to be completely resolved, and here is a concise summary: 
  
  When Mr. ***** first ordered our program, he input his email with a wrong character, so his confirmation & login emails were never received. When he called us to inquire, we identified the mistake & while correcting it our support staff mistakenly mistyped another character in his email address. 
  
  When we realized our innocent mistake, we immediately attempted to call Mr. ***** to correct the error, but he wasn't able to answer, and there was no way to leave a voice message. Our support staff then tried sending a text message to Mr. ***** to correct his email. However we weren't aware that our text messages were not received by him, due to his phone being a "land line" and not SMS capable. 
  
  After a few more "back and forth" attempts such as this, Mr. ***** was able to personally answer our call. After carefully explaining to him the array of sincere attempts & miscommunications, he seemed satisfied & grateful to have the misunderstanding explained of why his login emails never arrived. 
  
  The next day, we emailed Mr. ***** his confirmation & login email for the program. At this time we believe that Mr. ***** is satisfied with our explanation & now a happy customer. However if at any point he would still like a refund or any additional help from us, we are here to kindly & quickly support him in these things.

• Initial Complaint

  Date:09/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The offer was half off and pay half again in 30 days. So I paid the 49 and another 49 to be paid 30 days after 9/1. During the payment process, more videos played going on about more offers and upselling, saying you need the Real Elite app (Real Advisors) and you need support from their team and so forth. Once I clicked add to cart, the charge was automatically made, there is no final check out page with a cart or any preview of what you are paying for. Once I gained access to the education, I reviewed the content and there is no real education here. There is a lot of fluff content meant to pump you up and make you believe the education will lead you to profits. I called them out on their bluff to reach out for support, several times, I did get responses but not satisfactory answers. It's just cut and paste scripts to answer sales objections. They claim the content was recorded in Jan.2023 but only the fluff interview segments between Awesome REI "JP" and Real Advisors Dolmar C**** are possibly that recent- and the actual content, the subject of the education, is actually two years or even older, dating back to 2020 and 2021. I started receiving emails, texts and calls from Real Advisors. Only 5 days after paying, on 9/5 I got a call thinking it was part of the support I paid extra for, I scheduled a return call on 9/11 just to find out it was actually a sales rep from Real Advisors trying to solicit me for $5-8 Thousand Dollars to supposedly work for them. On 9/13 I contacted Awesome REI for a full cancellation and refund to this paper flips scam and they only refunded the 49. I made two other payments of 295 and 127 in addition to that 49 on 9/1. There is also recurring payments and I want it all refunded and the recurring charges to be cancelled. I want others to know how dishonest it really is.

  

  Business Response

  Date: 09/19/2023

  On 9/1/2023 Ms. ******** ordered our “Paper Flips” program for 2 installments of $49 ($49 initially + $49 charged a month later

  While checking out, Ms. ******** encountered related offers for optional upgrades to the program:

   — Core Purchase: Initial $49 installment for “Paper Flips” program 
   — Optional Upgrade #1: $295 for “Real Elite” software
   — Optional Upgrade #2: $127 for “Instant Accountability”

  Seeing these offers, she chose to also add them to her purchase at the time. No other charges were made.

    (i) On 9/13/2023 Ms. ******** sent a message requesting a full refund 
    (ii) She was promptly responded to within 3 minutes of her message being received,
    (iii) And her full refund for all charges was initiated less than an hour later.

  Please see the attached screenshot detailing the facts & timeline outlined here.

  Two days later (9/15/2023) Ms. ******** filed this complaint with the BBB for some reason. We can only assume that it was perhaps due to her funds not yet showing in her account  At the time, she was also informed that funds may take up to 3-4 business days to post back to her account, based on processing practices of her credit card or bank.

  Also, one possibility for her concern could be that perhaps her financial institution is processing each of the three charged amounts in her order on a slightly different timeline from each other. If so, this is obviously not something we can control.
  
  Ms. ******** was only ever treated respectfully, we initiated a full refund for all amounts charged as soon as she asked for it, and she has no other future charges pending.

  Customer Answer

  Date: 09/19/2023

  
  Complaint: ********
  
  I am rejecting this response because: I have the refund for 49 on 9/13. There re no other refunds or pending refunds in my account as of today 9/19. There remains the refund of 295 and 127. The reason for the complaint is this and also to say the material is labeled as education but it is not, it is a sales funnel to get the customer to buy the program and then buy the optional upgrades forever ad nauseam. Once the customer gains access to the materials, not only are there a lot of added costs, of course there are costs to doing business, but the goal is to get the customer to buy the monthly subscriptions, the fake coaching and mentoring and all the so called exclusive offers that claim to make the customers small business grow. So it's nothing more than a funnel and should not be sold as education. They offer support but I called their bluff and there is no support. I am disappointed they would associate themselves with the paper flips program because I thought Awesome REI was trustworthy but I think I was wrong. Paper Flips is definitely not trustworthy and just because something is not illegal doesn't make it ethical. Please complete the full refund as I have requested. 
  
  Sincerely,
  
  ********* ********

  

  Business Response

  Date: 09/20/2023

  Although Ms. ******** has claimed that there remains the refund of 295 and 127, the fact is we initiated all three refunds on the same day she requested them.

  Attached you will find confirmations from our merchant account reflecting all three refund transactions ($49, $127 & $295) each dated Sept 13, 2023.

  If she has not received the funds in her account, or has not noticed, she will need to call her bank, as there is not anything else we can do. Her bank will need to release the funds to her account, if they have not already, as we no longer have her funds.

  And we sincerely wish Ms. ******** the very best.

• Initial Complaint

  Date:09/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent you 97 dollars for a package of material based on your Facebook ad awesome REI never received it or any response since purchasing it on August 13th 2023!

  

  Business Response

  Date: 09/12/2023

  — 1 — 
  On Aug 12 Mr. ****** joined our "Paper Flips" program and was promptly emailed (i) a receipt for his purchase, and (ii) a "congrats" email with instructions on how to access the program in our members area. 
  
  — 2 — 
  On the same day Mr. ****** seems to have opened both emails related to his purchase (See Amos-******-Proof_1.jpg attached) 
  
  — 3 — 
  On Aug 30 Mr. ****** messaged us confused that he hadn't received the material he ordered on Aug 13. It sometimes happens that customers might mistakenly assume they should be receiving something physical (like books or binders) which appears to be Mr. ******'s mistake.
  
  — 4 — 
  The same day (one hour later) our support member Vince replied to Mr. ****** kindly explaining how he could access his training online.  Mr. ****** appears to have viewed this reply immediately. (See Amos-******-Proof_2.jpg attached) 
  
  — 5 — 
  We have no other records of any communications from Mr. ******. We keep careful records of all phone calls, messages and chat conversations, but see nothing else interacting with Mr. ****** through any channel.
  
  — Conclusion—  
  We regret Mr. ******'s unfortunate confusion. Had Mr. ****** simply asked us direct for a refund for any reason, we could have quickly complied. It is our company policy to offer customer's a no-risk return policy within 30 days of any purchase.
  
  Since Mr. ****** did not ask us directly, we didn't know. But with his BBB complaint, we are now aware and have given him a full refund to his purchasing credit card.

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged my credit card on 5/29/2023 for an additional amount that was not agreed to of $49.00. I purchased an online course for a one time payment of $76 at least that what it said on the form. I have filed a complaint with the FTC and the fraud department of my bank as I didn't contract with this company beyond one onetime payment of $76.

  

  Business Response

  Date: 05/31/2023

  This member signed up for a program with 2 payments of $49, one when he ordered and the second 30 days later. He also contacted Awesome REI on Monday, May 29 when he was charged the second payment. Since he had just been charged the second payment, we were able to void the charge for $49 and it was the last day of his 30 day trial period, so we also refunded the initial charge. I emailed to let him know he would see the funds back in his account in 3-4 business days.

• Initial Complaint

  Date:02/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed up cause their ad said that they " need people to help them by simply finding investors,connecting them to the co & after closing,get paid", kept researching them,looked legit reviews,all gd,which I later found other areas,mostly negative,so must of been part of the co or some paid to,but I slowly watched many training videos that come in the portal,left more confused,with upsells,I told them i' m ??,I told p claim,co respd,I found my p.w. disabled( retalliation),the co gave me other p.w.,0,co sd try cookies/captcha ,no,never nd 2 b4 anyways,so again,I want my $97, no more shunning me or sweet tkg contact from them,just refund now,or I make more noise!

  

  Business Response

  Date: 02/14/2023

  We have attempted to reach out to the member to help with the program but the member is still unhappy. I have reached out to this member via email, and resolved the issue.

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just wanted a refund for all the money I spent I’m not here to make a complaint just here to ask for a refund

  

  Business Response

  Date: 01/09/2023

  This member was communicating with us by email, but we are closed on the weekends. His refund was processed around 8:30am EST today,
  Monday Jan 9, 2023.

   

• Initial Complaint

  Date:10/20/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/11/2022, I joined rei & paid $124.00On 9/13/2022, I mistakenly clicked on an offer that cost $27.00. I immediately contacted rei to ask that they cancel & refund the additional $27.00, which they did.I contacted them again on 9/21 to request cancellation for entire program.I was refunded $97.00 on 9/25/2002, not $127.00. That made only a partial refund.Sent emails for complete refund on, 9/22, 9/23, 9/26, & 10/4/2022. Still have not been fully refunded.

  

  Business Response

  Date: 10/26/2022

  Business Response /* (1000, 5, 2022/10/21) */ I am sorry for the confusion about the charge and the refund. When this member contacted us on Sept 21, she stated she wanted a full refund for the amount paid. ($124) Since $27 of that amount had already been refunded on Sept 10, the remaining amount to be refunded was the $97 for the training program. The $97 was refunded on 9/23/2022. As of today, there are not any remaining charges on her account and our records show she has been refunded $124. I have advised the member to contact her bank if she has any further questions about whether or not the refund was processed. Consumer Response /* (2000, 8, 2022/10/25) */ I'm not sure if this is where I respond. The complaint has been resolved. I accept the response from the business. Thanks for your assistance.

• Initial Complaint

  Date:09/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I authorized a $127 payment to the company on August 22nd but after reviewing my bank account today there were 3 charges totalling almost $600 on my account. I did not authorize two of the three payments and they were fraudulently taken out of my account. This company is a total scam

  

  Business Response

  Date: 09/08/2022

  Business Response /* (1000, 5, 2022/09/01) */ We are very sorry for the confusion in the ordering process, as it seems this member signed up for upgrades to the program and did not realize it. This message is the first our company has heard about the mistaken upgrades, but has taken action to refund the upgrades to the member's account, which should post in 3-4 business days. We have also emailed the member to let them know of this resolution and to let them know, they still have full access to the main program and our support as they learn and implement the program.