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Business Profile

Association Management

Association Management Solutions
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BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** was the management company for ******** **** Townhomes which I'm the President of the Board. They failed miserably at managing the property. We chose to not renew the contract and go with another management company. They're refusing to cooperate in the transition over to the new company and are withholding information (financial, security, etc) I've even tried emailing and calling and I'm ignored completely.

    Business Response

    Date: 03/17/2025

    Thank you for reaching out and sharing your concerns. We sincerely regret that your experience with *** did not meet your expectations. Our goal is always to support the communities we serve with professionalism and efficiency.
    Regarding the transition of ******** **** Townhomes to the new management company, our ********************** has completed the transfer of all community information, including the final financials, in accordance with the guidelines provided to us. We understand how important a smooth transition is, and we have worked diligently to ensure that all necessary documents and information were delivered as required.
    If there are any specific outstanding concerns or if there is any information the new management company has not received, we would be happy to review and address any remaining matters. Please feel free to provide details so we can assist further.
    We appreciate the time and effort you dedicate to your community, and we wish ******** **** continued success under its new management.

  • Initial Complaint

    Date:02/06/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved into my rental in July with no indication on advertisement that we had an HOA. I have requested board information, minutes, meeting dates, GUIDELINES going on my third time. I have also had my children followed around the neighborhood by a board member for no reason at all. I cant follow guidelines if they refuse to give me them. This management group ignores my requests for information, especially guidelines. How can you follow rules when you dont know what they are and they wont communicate with you!

    Business Response

    Date: 02/07/2025

    Good afternoon,

    Tenants should contact their rental company for any information regarding the **** As the management company, we are only authorized to communicate directly with homeowners and do not manage tenant-related matters. It is the responsibility of owners and rental companies to provide HOA information to their tenants. All communication with the management company must come directly from the homeowner.

     

  • Initial Complaint

    Date:10/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay my *************** online at AMS site. Have not been late in recent years. I add a lump sum to the online account and replenish when need. AMS is charging me return check fees and return payment fees. I've asked several times how to resolve. They don't alert me by mail and the fees are random. No one can explain exactly why this is happening so I have no way to fix it.I asked before and I ask today what am I doing wrong. They blamed my bank. But my bank has not record of a return check/fees. I don't just want a refund. Once I get a refund I will return to paying from my bank. It doesn't look as if AMS thinks solving a customer's issues is priority.

    Business Response

    Date: 11/07/2023

    Good evening,

     

    The homeowner submitted a payment that did not include the account number to which it should be applied. Our payment process requires the homeowners account number so the bank knows where to apply the funds. Without that, the payment must be returned.

    There is a $25 return payment fee for the additional administrative work required for processing the returned payment.

    The attached notice was sent to the owner to inform them of this.

    ************************* called our office to ask about the fee. My homeowner service representative tried to explain and help with the concern but ************************* became irate, used foul language and would not let our representative finishing explaining how we could assist with the issue. ************************* then hung up on our representative.

     

    *******************************

    President

    Association Management Solutions 

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