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Business Profile

Appliance Repair

Mr. Appliance of Lexington, SC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 10 we contact Mr. Appliance when we discovered that the washer had filled with water on its own. Victoria from Mr. Appliance came the next day to our address at 266 Mill Stream Road in Lexington. Our current address is in Indiana. However, the Lexington address will be our new permanent home later this summer. Victoria explained the reason the washer had filled on its own was due to grit coming into the water line as a result of the recent hurricane. She said the water valve needed to be replaced along with the suspension rods supporting the tub. She also said the parts would have to be ordered. We were charged 571.82 payable immediately. We returned to Indiana about two weeks later. The parts had not arrived and we indicated we would be back later in March. We were assured the parts would arrive by then and the repairs completed. On Friday, March 28, two service techs from Mr. Appliance replaced the valve and the suspension rods. We were able to do one load of wash. However, when we attempted a second load the washer no longer worked. We called Mr. Appliance that same day and was forwarded to their customer service line. We left several messages on Friday, Saturday, and again on Monday but received no return call. We then contacted Lexington Appliance who promptly replied and set up an appointment. The tech from Lexington Appliance discovered that the suspension bars ordered and replaced by Mr. Appliance were too long. We made telephone requests from Mr. Appliance requesting a refund of the $571.82 bill we had originally paid. Those calls have not be returned. Of course, it would be appropriate to receive some form of refund from Mr. Appliance along with an apology. However, I am sure neither will be forthcoming. Yet I think the BBB of Lexington should be made aware of this situation, the unprofessional manner of the Mr. Appliance support staff, and the poor workmenship of the service techs. Thank you.

Mr. Appliance of Lexington, SC is NOT a BBB Accredited Business.

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