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Business Profile

Fulfillment Services

Member Services Group, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Memberservices Group owes us $801.60 for a rebate check. We are members of this travel Club. We booked our and another couple's trip under our membership. We were told we'd get a rebate checkfor $478.00 times 2 equaling $956.00. Finally, three months later we received a check for $154.40. We talked to them about the shortage. ******* said she made a mistake. ******************** also said we'd receive a rebate check of $478.00 X two. We want them to honor their agreement and honor their word.

  • Initial Complaint

    Date:05/20/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a membership on the 10th of May, and canceled the credit card payment within the three days, which someone told me I could do, but the agent later told this was not the case. The payment was removed from my credit card and I thought all was good. On May 16th, the charge came back and I called (left multiple messages) to get it canceled. I was told the agent could not authorize the request herself and that she had contacted her boss and was waiting to hear back from him to give the ok. I told her I was really struggling with this and had a panic attack. I called again on the 17th at 11am to find out what was going on, left a message, and heard nothing back. I called again at 4pm and left another message and told her I felt like I was being ignored. This was over 24 hours I was waiting. When she called me back, she had an attitude and told me she wasn't ignoring me and she was in the hospital with her mother and working there. When I asked about her boss, she told me he was out of the country and did not know when he would be back. She did not say that on the 16th. I feel like this is a scam. I just asked for my money back, which I apparently went about the wrong way, but am struggling with anxiety about this. I feel scamed.

    Customer Answer

    Date: 06/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I filed a complaint #********. They have refunded my money and reached out to me about this issue. I don't know why they have not responded to you, but it has been settled.

    Sincerely,

    *************************

Member Services Group, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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