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Business Profile

Internet Marketing Services

SayMore

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 72 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a member of SayMore (aka) Univox for four years and suddenly on 9/26 when logging in no surveys were on my dashboard. I wrote and did get a reply stating no surveys matched my profile and would be available once they were, but this has never happened in the four years I have been with them. So, I wrote again and today I was told my account was suspended for quality reasons which is utter nonsense. I have so much documentation to back my claims up. I have never had a survey rejected nor any points deducted which would occur if survey had been rejected. I have years of screenshots of my account daily showing point only accrued and never went down, I also keep a log with information regarding dates I log in, surveys and points received and again not one entry in my log or screenshot shows any point deduction. I can provide these documents if needed. I take surveys seriously, am honest, take my time and provide detailed answers when asked. In the four years I have been with them I have never had any warning or any other communication from them regarding quality, etc. I also see my quality score on occasion it is usually in the mid to upper 100s. - Not only here, but other survey review sites have multitudes of the same complaint I am giving, and often with the same form response from them I was sent today. I want my account restored.

    Business Response

    Date: 10/04/2024

    Hello, This respondent created more than one account and was actively participating in both which violated our terms. We did not advise directly the cause for deactivation as this can cause him to create additional accounts under different names, which will be harder for us to catch in the future. 

    Business Response

    Date: 10/07/2024

    Hello, This respondent created more than one account and was actively participating in both which violated our terms. We did not advise directly the cause for deactivation as this can cause him to create additional accounts under different names, which will be harder for us to catch in the future. 

    Customer Answer

    Date: 10/18/2024

    I do see their response here, and I can attest that it is an outright false statement and I absolutely want to respond to it. I do not have two accounts with them that I am actively participating in. It is not even possible to do that because they monitor your ip address and have your personal information. Their website would immediately block you from trying to register a second account. Even when I log in directly versus using an email link from them the first page I am taken to says it detects someone in my household already has an account. When that occurs I have to click the login tab to bypass that message so clearly it is impossible to have two accounts with them based on that. Their reply is utter nonsense. 

    I will say that this account I have with them was created in/around 2020 after I closed my original account that had a different email address. I had to close my original account because for some reason I was no longer receiving any emails from them. I did contact them by phone about it at the time, and the man I spoke to could not give me any reason as to why but thought I may have marked them as spam which was not the case. When I did speak to them I asked if I could close that account, leave the balance of what I was owed in it and open a new one since I wasn't receiving emails. The man I spoke to told me that was fine so that is exactly what I did. I completely closed my original account and opened a new one, and this is that account - and the only account I have and participate in with them. There are not two active accounts. 

    Again, I do not have two active accounts with them because that is not possible to do, and I can be 100% certain they cannot offer any proof of that or any payments made to me from separate accounts.This is the only account I have had with them for the last four years that I participate in. I completely reject their accusation, and I am beyond offended by it because it is 100% untrue. 

    I will phone your office tomorrow in order to see if you can reopen the case that closed because of the email issue because I absolutely want to respond to their accusation because it is both false and offensive.

    Thank you,

    *** ********

    Customer Answer

    Date: 10/25/2024

    Hello, 

    I do not understand why this was closed. I was unable to respond to their initial reply due to the email mixup and not receiving the message. I responded to your email after I called to find out the problem and had the email issue corrected. I want to be able to reply to their claim against me. Not only was it false, they accused me of fraudulent behavior which is not only untrue, but is libelous. Their initial email sent directly to me before they responded to your message gave a completely different reason for suspending my account, and when I replied to that being able to prove what they claimed was false I then wrote the BBB, and then their reponse to through the BBB changed to their lying even worse and saying I had two accounts which constitutes as fraudulent behavior. Not only is that untrue, but the fact that they put it in writing is again, libelous. I want them held accountable. I want action taken against their false claims against me. I will also be calling my State Attorney General's office on Mon, but I am very frustrated that I was unable to get any resolution to this matter through the BBB and counter their claims. Thank you.  

    Business Response

    Date: 10/29/2024

    I apologize for the delay, as I believed this complaint was closed. This respondent had more than one account and was actively participating in both accounts, the accounts shared the same name and address.  Member are allowed only one account. Please review the attached screenshot.

    Business Response

    Date: 10/29/2024

    I apologize for the delay, as I believed this complaint was closed. This respondent had more than one account and was actively participating in both accounts, the accounts shared the same name and address.  Member are allowed only one account. Please review the attached screenshot.

  • Initial Complaint

    Date:04/17/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have redeem requests that took too long and still processing
    I just want them processed and want my money
    Request ID: *******
    Request ID: *******

    Business Response

    Date: 04/18/2024

    Our records show you have been in contact with a member of our support team; your redemptions have been processed. 

  • Initial Complaint

    Date:03/28/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    please send me my reward
    request id:*******

    Business Response

    Date: 04/01/2024

    Our
    records indicate you have recently been in contact with a member of our support
    team. We kindly ask for your patience as they look into your inquiries, and
    encourage you to check with our support team for the most recent update. 

    Business Response

    Date: 04/09/2024

    Hello, Please be informed that your reward has been processed, Thanks 

  • Initial Complaint

    Date:12/19/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I redeemed a 32 dollar a long ago please sent it to me

    Business Response

    Date: 12/19/2023

    Please contact our support
    team at *******@univoxcommunity.com for assistance regarding your pending
    reward. Please contact our support team directly and allow us the opportunity
    to address your concern. 

  • Initial Complaint

    Date:12/19/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I redeemed a year ago and my reward hasn't arrived please sent it

    Business Response

    Date: 12/19/2023

    We have processed your redemption request. From onwards incentive-related queries, we request you please drop an email to the support team at *******@univoxcommunity.com 

  • Initial Complaint

    Date:12/19/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I redeemed a long ago please send me my cards

    Business Response

    Date: 12/19/2023

     We have processed your redemption request. From onwards incentive-related queries, we request you please drop an email to the support team at *******@univoxcommunity.com 

  • Initial Complaint

    Date:12/19/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have redeemed a long a go please send me my missing cards

    Business Response

    Date: 12/19/2023

    We have processed your redemption request. Thanks 
     For incentive-related queries, we request you please drop an email to the support team at *******@univoxcommunity.com

    Customer Answer

    Date: 12/19/2023

    I still have a redemption request to process
    Request ID: *******

  • Initial Complaint

    Date:12/19/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have cards that hasn't been sent to me please send them to me

    Business Response

    Date: 12/19/2023

    We have processed your redemption request. Thanks 

     For incentive-related queries, we request you please drop an email to the support team at *******@univoxcommunity.com

    Customer Answer

    Date: 12/26/2023



    Complaint: ********



    I am rejecting this response because: I still have a redemption request
    request ID: *******



    Sincerely,



    **** ******

    Business Response

    Date: 12/26/2023

    Hi, Please be informed that we have processed your reward. Thanks

  • Initial Complaint

    Date:12/19/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    please send me my reward its been about a year
    reward id:*******

    Business Response

    Date: 12/19/2023

    Hi, Please be informed that your reward will be sent to you within the next 24 hours. Thanks

  • Initial Complaint

    Date:12/19/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    hello I redeemed a year ago and didn't get my rewards please send it to me
    request id:******* and *******

    Business Response

    Date: 12/19/2023

    Hi, Please be informed that your reward will be sent to you within the next 24 hours. Thanks

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