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Business Profile

Internet Marketing Services

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This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 72 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2023

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I redeemed my reward and you said it will be sent to me within 2 or 3 days its been so long since it please send it to me
    requests id:******* *******

    Business Response

    Date: 12/19/2023

    Hi, Please be informed that your reward will be sent to you within the next 24 hours. Thanks
  • Initial Complaint

    Date:12/19/2023

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Can you please send me my reward it's been a long time
    rewards id:******* and *******

    Business Response

    Date: 12/19/2023

    I have
    reached out to the redemption team for further investigation. As soon as I have
    confirmed with them or if any additional information is needed, I will contact
    you.
  • Initial Complaint

    Date:12/19/2023

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have redeemed a long ago and you said you would send me the rewards and nothing happened please send it to me
    Request id: ******* and *******

    Business Response

    Date: 12/19/2023

    Hi, Please be informed that your reward will be sent to you within the next 24 hours. Thanks
  • Initial Complaint

    Date:12/19/2023

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I redeemed and didn't get my reward please send it to me request ID:*******

    Business Response

    Date: 12/19/2023

    Hi, Please be informed that your reward will be sent to you within the next 24 hours. Thanks
  • Initial Complaint

    Date:12/18/2023

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want my redeem to be sent today it took too long

    Business Response

    Date: 12/19/2023

    Hi, Please be informed that your reward will be sent to you within the next 24 hours. Thanks
  • Initial Complaint

    Date:12/18/2023

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want my redemption request to be processed

    Business Response

    Date: 12/19/2023

    Hi, Please be informed that your reward will be sent to you within the next 24 hours. Thanks
  • Initial Complaint

    Date:12/18/2023

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want my expired points back

    Business Response

    Date: 12/19/2023

    Hi, Please be informed that your expired points will be credited to you within the next 24 hours. Thanks

    Business Response

    Date: 12/21/2023

    Your expired points have been reinstated as advised. Your redemption was requested on 12/19, please allow 3-7 days before processing. 

    Customer Answer

    Date: 12/25/2023

    It has been 6 days and I want my redemption request processed
  • Initial Complaint

    Date:12/18/2023

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have redeem request that took too long
    please process it
    Request ID *******

    Business Response

    Date: 12/19/2023

    Hi, Please be informed that your reward will be sent to you within the next 24 hours. Thanks
  • Initial Complaint

    Date:12/18/2023

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want my gift card to be sent
    Request ID *******

    Business Response

    Date: 12/19/2023

    Hi, Please be informed that your reward will be sent to you within next 24 hours. Thanks
  • Initial Complaint

    Date:12/14/2023

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want my expired points back I prefer you send them as a reward link gift card 60$
    Request ID: *******

    Business Response

    Date: 12/14/2023

    Hi, Please be informed that we have reinstate your expired points and we request you to please redeem your points so that we can process your reward. Thanks 

    Customer Answer

    Date: 12/18/2023



    Complaint: ********



    I am rejecting this response because: I requested a reward link gift card with the expired points now I need it processed



    Sincerely,



    ****** *******

    Business Response

    Date: 12/18/2023

    Hi, Please be informed that your redemption has been processed, Thanks

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