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Business Profile

Psychiatric Services

Sweetgrass Psychiatry LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Psychiatric Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/29/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sweetgrass Psychiatry changed their outsourced billing service during the duration of my appointments. They require a debit or credit card to be on file for payment. The current service has debited my account on 3 separate occasions without explanation of what the charges are for other than they are back billed for appointments that were months ago. The billing service has been non-communicative except for anonymous texts that say they are not responsible for what a provider sets as a copay.(?) The business office also sends anonymous texts thru the same channel so you don't know who you are communicating with. I was told a billing statement would be sent out explaining the charges and then I was told it was a HIPPA violation and I had to use their portal. I am not able to use a portal and no one is willing to give me an explanation on the phone. This office refuses to be accountable for their billing. I want to receive a statement explaining the back charges and for which appointments I was being back-charged for. ***** sends me Summary of Charges thru the mail so I don't believe there is any HIPPA violation involved with sending a billing statement.

    Business Response

    Date: 12/22/2023

    Verification of the patients benefits are never a guarantee. If we are advised a $30 copay up front then that is what we charge. If the patients insurance processes with a different copay this is what we unfortunately have to charge even if this occurs when insurance decides to reprocess claims at a later date. We uploaded a statement with an explanation through our hipaa compliant patient portal but the patient never wanted to sign in. We are unable to email statements directly to the patient as our email is not hipaa compliant. A statement was paper mailed with an explanation. The patient has a $40 copay, not a $30 copay as her insurance company originally advised for the services rendered. We did call the patient and advised of this We also advised to also call her insurance company and verify her benefits through them if she did not believe us. 

    Customer Answer

    Date: 12/26/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ********

Sweetgrass Psychiatry LLC is NOT a BBB Accredited Business.

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