Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought ***** **** Bar & Counter Stool from Meadow Blu. It broke and they said they would replace, it’s been 9 months since. Many emails saying they will replace and it’s on its way and nothing. They are impossible to get a hold of they never actually answer the phone. Horrible company.

  Business Response

  Date: 10/11/2023

  I spoke with ***** today 10/11/23 and agreed on a solution. I will personally see that this is resolved. 

  Scott J****** 

  COO - Meadowblu.com

  ************

  Business Response

  Date: 10/17/2023

  Scott J******
  To:+2 others
  
  
  Mon 10/16/2023 4:27 PM
  Thanks for your patience, *****. 
  
  Scott J******
  Chief Operating Officer
  Meadowblu.com
  *****@meadowblu.com
  ************ Mobile
  
  
  
  ?
  KB
  ***** Barry <[email protected]
  
  To:
  
  Candace G*****
  
  Cc:
  Scott J******
  
  Mon 10/16/2023 4:26 PM
  Sounds good. Thank you for your help. Thanks *****
  
  Sent from my iPhone
  
  On Oct 16, 2023, at 3:47 PM, Candace G***** <*******@meadowblu.com> wrote:
  
  ?
  *****,
  
   
  
  Hoping you had a nice weekend!
  
   
  
  Rick and Brittany were able to connect for us on Friday and get with the Claims Team to hand walk your order through the rest of the way.
  
   
  
  I was given a new point of contact, Maegan, and she has approved this for shipment via email just a little bit ago.
  
   
  
  I have already checked to see if she listed a shipping date yet on your replacement and its not there just yet, but their portal can take a day to update.
  
   
  
  We will keep an eye on this, and Rick is also keeping an eye on this for us at Market!
  
   
  
  Thank you again for your patience and we look forward to you receiving your tracking information this week!
  
   
  
  Warm Regards, 
  
  Candace W. G*****
  
  Trade Accounts Manager & Sales
  
   
  
  Meadowblu & Candelabra Inc. 
  
  1944 Long Grove Rd Ste 1
  
  Mount Pleasant SC 29464
  
   
  
  p 800-440-5121 x *
  
  p 843-352-7362 x ***
  
  f  843-352-7363 
  
   
  
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• Initial Complaint

  Date:05/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed on 10/3/22 in the amount of $3585 for Gabby Alexandra Dresser and White Glove shipping. Order was delivered on 12/9 without White Glove service and contained concealed damage. MeadowBlu was contacted on the date of delivery with an overview of the issues for resolution: no white glove service provided and damage. I have called and emailed weekly/monthly since December for resolution. I was told that the claim was approved and we should be receiving the new dresser on 4/14. The week of 4/14 I reached out to indicate that I had yet to receive any delivery appointment and was told that the deliver was pushed back to the 2nd week of May. I am expecting an undamaged dresser delivered with White Glove service, the damaged dresser picked up, and a partial refund ASAP. I don’t understand how this can be strung along for as long as it has with me having to push for information.

  Business Response

  Date: 05/25/2023

  Spoke with Mr. ******** directly and clarified with him that the delivery company will be making delivery arrangements with him directly and not Meadowblu. Also explained that White Glove Deliveries can take an extended amount of time to deliver but we are confident that the customer will receive a dresser in perfect condition. 

• Initial Complaint

  Date:05/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ***** rug from Meadowblu (order# *****) on January 8, 2023. It was backordered until April 2023. I attempted to cancel my order April 4, 2023 by writing an email to [email protected] and [email protected]. I never received a response via email so I called Meadowblu the week of April 4, 2023, and I was advised to leave a voicemail for Candace. She never called me back and no one responded to my emails and the rug was shipped. I followed up via email on April 11, 2023 to [email protected] asking to return the rug since it was shipped even though I asked to cancel my order and got no response. After the rug was delivered, Candace responded to my email on April 11, 2023 stating that my return was being processed with ***** and that she’d pass along return details as soon as it was received from *****. I followed up with Candace on April 15, 2023 about return details and got no response. I followed up again with Candace on April 18, 2023 about return details, and she said that ***** promised to send return details by April 20th. I followed up with Candace on April 22nd and April 25th and got no response. I finally reached out directly to ***** on May 1st, and I was told that return details were sent to Candace’s email address as well as Mona’s on April 12th. I called Meadowblu on May 1st with ***** on the phone, and Candace finally sent over return details. Candace is claiming that return details went to an inbox that is no longer being monitored yet ***** has confirmed that return details went to Candace’s inbox on April 12th. I would like the 20% restocking fee waived and a shipping label sent to me for the runaround they have given me for a month.

  Business Response

  Date: 05/17/2023

  The Customer reached out to cancel her order after her order was already pulled for shipment and in line with the ETA originally noted. Her order could not be cancelled/stopped in shipment. Tracking was sent to the customer directly as soon as the supplier made it available. The supplier did agree to take her return as a courtesy, even though Terms & Conditions and the original product listing note that "Textile Sales are Final." Once Return Details were passed along from the supplier, they were passed along to the end customer. In tandem with our local rep, we have gotten ***** to agree to waive their noted and communicated restocking fee, however, all shipping charges remain the responsibility of the end customer, which is in accordance with our Terms & Conditions and the suppliers which was communicated to the customer. At this time, the customer completed her return Monday ay 8th, ***** is processing this customers return and once they are able to process it fully, a refund will be issued less shipping. 

  Business Response

  Date: 05/18/2023

  The refund was issued to this customer May 17th after the customer provided documentation of the return detailing the return address details in which included the package being addressed to someone who does not work for ***** which did cause confusion on their part. The customer was told that she needed to include a first and last name of a person by *** but did not contact us or ***** for further instruction of a name to include and the name she included did in fact cause delay and confusion. It was communicated to this customer that they would attempt to locate the rug in writing and it was also communicated to this customer that the restocking fee would be waived. The rug was successfully found after the customer provided the additional details we asked for and the customer was successfully refunded May 17th and was sent two follow*** detailing such. All calls are monitored and documented as well as email correspondence and were reviewed in detail by our local liaison with ***** as well as the head of Customer Service at *****. Further we received this accolade and acknowledgement after this customers case was closed from our Local Rep: "I
  wanted to send a thank you to the entire Meadowblu Team and Company. 
  Based on decades of wisdom gained in our industry, I admire
  Meadowblu as a top notch operation that is run with the utmost
  integrity and excellent management.  You guys run an efficient ship, with
  attention to detail and excellent customer service.  We appreciate you
  every day and look forward to our continued partnership of success. Sincerely, Randy"  Given that this customer was refunded May 17th with correspondence sent detailing such, we consider this matter closed at this time and wish the customer all the best!  

  Customer Answer

  Date: 05/18/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  I was finally refunded by Meadowblu on May 17 after almost two months of going back and forth with Meadowblu, and the restocking fee was waived. It is important to note that if it weren’t for my persistence, saving receipts, taking pictures and constant documentation over the last two months, I would’ve never been refunded. It was because of *****’s assistance that I was refunded. After sending an email to *****’s customer service and including Candace at Meadowblu, I was finally refunded. No additional information was given that ***** and Meadowblu didn’t already have other than an additional name on the package. 
  It is also important to note just as all other complaints here state that Candace and Meadowblu are nearly impossible to get in touch with on the phone and sometimes don’t reply to emails for weeks, which makes doing business with them extremely difficult. Their customer service is completely lacking, and I will never do business with them again nor should anyone else. It should never take a customer almost two months to receive a refund. That is not something that should be commended. 
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:04/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/7/2023 - Original order placed - $672.50 - Nested Tables
  3/9/2023 - Received email from Canadace Garren - back ordered until mid April - offered other services, I agreed to wait.
  4/4/2023 - Emailed request to cancel.
  4/4/2023 - Received email from Canadace Garren - agreed to cancel and issue store credit.
  4/4/2023 - Emailed request to refund since they could not fulfil the order.
  4/10/2023 - Emailed for update as no response received.
  4/11/2023 - Called Candace and left voice mail for update. As of 4/18/2023, no response
  4/12/2023 - Called Canadace Garren and left voice mail to place a new order to use store credit. As of 4/18/2023, no response.
  4/14/2023 - Emailed Canadace Garren requesting assistance to place a new order to use store credit. As of 4/18/23, no response.
  
  Am requesting to either refund the payment or review if an order for in stock and ready to ship product can be placed to use credit.

  Business Response

  Date: 04/18/2023

  Spoke with Customer today and assisted customer with placing her new order and customer is aware that remaining store credit is available for 1yrs use from date of issue 4/14/2023.

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a mirror in November. After not having received it by January, I called to cancel the order. Miraculously the order shipped and I did receive it. It did not fit in my space. After spending $150 to return it, I have only been refunded $351.50 of the original $817.00. I was told there was a 30% restock fee. Therefor, I should have been refunded more.

  Business Response

  Date: 03/20/2023

  The return policy was communicated to the customer twice on February 14th via email by two separate Customer Service Representatives. The direct link to the Returns Page was also provided to this customer. She took the return information (RMA and Return Address) that was sent in the same email on February 14th, detailing the return policy, to complete her return. A follow up email was also sent to the customer on 3/16 reiterating the policy and detailing her return amount as was her refund receipt sent on 3/16. No further refund is due to this customer. 

• Initial Complaint

  Date:02/06/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 11/3/2022. Ordered 4 bar stools. Estimated shipping 2-3 weeks. I am still yet to receive the stools. I have not received any communication or updates. I have called and talked with louann several times. She refers me to Candace whom has never returned a call. I requested in January to cancel the order and return my 1503$. After two weeks I have not received a refund. I called back and they cannot refund until I speak with Candace whom will not return calls. I have email in addition. I am just asking to cancel order at this time. So frustrating. No communication. Louann claims she has no control over canceling orders or updating shipping. I do not u defat and how one person on the business controls it all.

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Meado Blu ***** for some ********** *** ****** counter stools. Not long after having them, one of the strings on the chair broke. These chairs are 1000 dollars each so I reached out to the manufacturer because it didn’t seem like this should be happening after only having the stool for a short period of time. The manufacturer emailed me back on 12/28 confirming that this was a defect in the chair. However because they don’t sell to the general public, the claim would have to go through the merchant where I purchased it ( meadow Blu). ******, the claims manager from
  ********** *** ****** reached out to meadow Blu on 12/28 explaining the situation and that they were willing to work with me to get me the replacement. I emailed back and forth with Stacia from meadow Blu who told me on 1/4: “ Hi ******,
  ********** did let me know that they will be sending a replacement free of charge however we will be responsible for the shipping charge.
  My manager is making me charge you that shipping, once they send me over the dimensions I’ll send them back a label but I will have to invoice you for the label cost” .
  I then emailed back to hear what the shipping cost would be and no response. When I called one the 16th, I found out stacia had left but that Katelyn was taking over her accounts. I was assured Katelyn would call me back that day. When I didn’t hear back, I left another voicemail on Wednesday and again on Friday. I have also emailed Meadow Blu three times now on the status on my replacement and they continue to ignore my calls and my emails. I have never in my life dealt with a company with such little disregard for their customers. They are blatantly ignoring my correspondence and thus preventing me from getting the replacement that I was promised from ********** and from Stacia at meadow Blu. I want the replacement that I have been promised.

  Business Response

  Date: 02/07/2023

  I am actively working with ****** to get this replacement sent out to her as soon as possible. 

  As of 2/7 I confirmed the shipping address and awaiting the next steps with the vendor. 

• Initial Complaint

  Date:01/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  • Date of transaction: 10/28/22
  • Amount Paid: $2,688.75
  • The business committed to providing me a dining table
  • I was charged in full for the table on 11/3/22 by Meadow Blu and emailed by Candace M. W**** letting me know that my table will be shipping in 5-15 business days. I received another email on Nov 11th saying my order would have tracking available in 5-7. I’ve called many times, left many voicemails with zero call backs. I’ve emailed multiple times to ask for an ETA on the table with zero emails back. I’ve emailed and called multiple times asking to cancel my order and refund my money since no one will answer my calls or emails, but still no response and no refund provide. I’ve spoken with LuAnne in customer service, but she can’t provide any information on the order or cancel the order. She has emailed Candace as well and in unable to get her to respond.
  • The business has made no attempts to resolve the issue or issue me a refund.
  • Order #: *****

  Business Response

  Date: 01/30/2023

  Customer was refunded in full on 1/23 to ****************@gmail.com back to the original point of purchase. A follow up email was sent to customer to confirm she saw the refund post and received the automated email confirming such and as of 1/23/2023 customer has not responded though funds show fully dispersed back to customer. 

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a bungalow 5 coffee table. There was metal on the sides. Within months it was falling off. I paid our handyman to fix it once then it fell off again. Bad craftsmanship. The store has stopped responding. They said they would reach out to manufacturer.

  Business Response

  Date: 12/13/2022

  The customer alerted us that she was having an issue with the repair work that someone she independently hired for her table that was delivered on March 30th 2022.  The customer did not file a claim with Meadowblu or Bungalow5 at the time, so the work was completed without our knowledge, advice or approval. The product warranty does not extend to cover claims associated with the poor workmanship of a independently hired outside source. The customer was alerted that the claim was respectfully denied on October 24th.

  Customer Answer

  Date: 12/13/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* ***

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Visev Pouf (furniture piece) on-line from them on June 29, 2022. My VISA card was charged the correct amount of $238.75 on July 2, 2022. Order # is *****.
  Delivery was to be in 10 weeks. Its been 19 weeks and they do not return calls, will not provide delivery information and will not repond to my demands for my money back. I have called and written them on October 10, 11, 12, 13, 16, 18 and November 16th all to no avail. I request help getting a a full refund from them. They send you to Candace W****'s voicemail and she does not return calls.

  Business Response

  Date: 11/21/2022

  We have been in communication with this customer and left messages at the phone number in which she provided at time of checkout, which was 494-791-4516. It was then discovered that the customer had made a typo while entering her phone number and had provided the wrong number. Customer was emailed correspondence and updated along the way. Customer was emailed on 10/21 that her order was preparing to ship and would be to her soon. Following up to that Tracking was emailed to the customer on 11/17 and is showing still in transit via UPS: ****************** and will be delivered tomorrow. Orders cannot be cancelled once they have moved into the shipping lane, as noted in our Terms & Conditions. We hope this customer enjoys her new pouf! 

  Business Response

  Date: 11/29/2022

  We would like to respond to this on behalf of the customer by confirming that tracking shows that UPS successfully met the customer on 11/22 to complete the delivery.

  Customer Answer

  Date: 11/29/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you BBB for your assistance.
  
  
  
  Sincerely,
  
  
  
  ***** ******