Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a very expensive product off their company website. A three thousand dollar price of furniture. The item showed up with three broken legs, a hard hit to the front, the frame cracked and separated all around. It took months too even get the item they never would communicate with me. I had to keep reaching out saying I bought a piece and have not received any communication from them or a confirmation. Then it was shipping delay after shipping delay. I was told they were going to leave it on the curb when it arrived. I said my curb to my address was my lobby of my building... not the main highway. I was then told I did not pay for white glove service so the curb is where it would be left. When the delivery person finally came, he pulled into my neighborhood like everyone else does and was going to leave it in my lobby. (Which was fine ). He saw that I was 9 months pregnant and was so sweet and said he would like to bring it to my door. So he loaded it on the dolly and place it in my house just by my front door and left. He was my hero. When my workers showed up the next day (having work done on my apartment) I asked them to please lay it on it's side and unbox for me. Upon unboxing we saw the extensive amount of damages to this very expensive piece. It took a hard hit all over to have 3 legs broken. I company has told me since I did not refuse it at the curb that there is nothing they can do. And that the shipping company is taking no responsibility. I am so frustrated that I spent so much money on a gorgeous piece of furniture to get no help when it showed up destroyed. I am basically being told it is my fault. This is terrible business. I sent the photos immediately, and I had a carpenter come to the house to quote me on the repairs and sent that to meadow blu and I still have not received a response from them.

  Business Response

  Date: 12/13/2022

  We received her complaint. It astounds me that she continues to lie. You have been copied in on some of the correspondence with her (the parts she wants you to see) and seen the attachments which show the truth of the matter.

   

  Her claim is still being review by RL Carriers. We cant make them move any faster and they are only reviewing her claim bc I appealed their initial decision of no based on her signature noting zero damage and days passing.

   

  Her version is not accurate and short of sounding combative, I'm not sure how else to proceed with her.

   

  She declined the white glove, she wasn’t forced with just curbside. She didn’t want to pay for it.

  She also said that her people were going to handle the delivery and she knew it was curbside.

  Instead she manipulated the delivery driver after she was told the driver was not to be coming into her home or lobby.

  We’ve been in touch with her and have not told her there is nothing we can do, we’ve told her her claim is in process.

  And quite frankly, in the 3 days it took her to tell us of the damage, how do we know her building supervisors didn’t damage it when they lowered it to the ground.

   

   

  Warm Regards,

  Candace W. G*****

  Customer Answer

  Date: 12/15/2022

  I have attached the review I posted on ******.  There is further explanation in the review.  I also did a few minutes of research myself to find that this company has a pattern of this.  The reviews have similarity to what I have been dealing with.  1 A delivery  date that came and went with no communication from the company (I have e-mails to support this which I will forward), have to send several e-mails to follow up on tracking and confirmation with little to no response for days, rude support from Candace who make unfounded inaccurate claims against consumers  (we cannot all be wrong and she is always right or has some excuse).    The facts are very simple, I ordered a very expensive piece of furniture, which I continue to make the payments on every month.  I had to track down the piece and hound the company to respond to me.  There was excuse after excuse (the shipping company quit was one, the could not delivery to my curb and were going to leave it on the main highway, etc etc.  The professionalism is nonexistent.  I finally receive the piece and it has taken a very hard hit in transit.  For me to do the damage that she is claiming I did myself, I would have had to have unboxed a giant piece of furniture and for fun taken a sledge hammer to the body of it and broke all the legs off.  Instead, I contacted he company immediately after opening the box, asked to have it exchanged, received nothing but aggression and a customer service rep who did not believe and kept taking about "White Glove Service" and acted like I was cheap because I did not want to pay for the white glove service of $400 dollars which is double then every other white glove service and robbery.  Wether or not I wanted to pay for white glove service has nothing to do with the fact that I received a completely damaged piece.   After no word and no resolution, as I mentioned before, I paid a carpenter I hired from **** ****** (he can verify the damage if need be) to come and mend to the best of his ability.  the legs are on, but there is cracks showing and breaking and chipped paint still.  And as I mentioned I am still paying full price for a piece that should have gone to salvage. 

• Initial Complaint

  Date:09/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I ordered this table and months later we received it. It arrived damaged (the concrete base was cracked, and the finish was chipping). We were told we could keep the damaged table until a replacement base arrived.
  Months later, a new concrete base arrived. Delivery was not white glove as promised. The base was left on our doorstep. The new base was the wrong item (for a circular table, not the oval one we bought). Even if it had been the correct size, we could not install it; we expected to receive a replacement, i.e. a white-glove "make it right" installation, not some DIY sh*tshow involving hundreds of pounds of concrete furniture to replace an item that arrived damaged.
  The delivery company - Metropolitan Warehouse, the absolute worst delivery service I have ever had the misfortune to deal with (we furnished our entire home last year and Metropolitan was inflicted on us a dozen times) - refused to take back the incorrect base. The incorrect base is still sitting in our garage, hundreds of pounds of concrete that we have to figure out how to dispose of.
  About six weeks ago a replacement table showed up. It too was damaged; fortunately, we were able to refuse delivery of the damaged item.
  We've received no communication about what's next or our options.
  The cracks/flaking of the original damaged base have continued to grow. We contacted the company many times and there is still not a solution for this problem. Right now, we are stuck with a wrong base that weighs few hundred pounds so we can't get rid of, a broken table that we paid for back in May 2021, and no response from this company.
  

  Business Response

  Date: 10/13/2022

  Business Response /* (1000, 8, 2022/10/07) */
  Background: The customer received a damage table base from the vendor. A replacement was ordered immediately, but incorrectly filled by the vendor. Another replacement was ordered and attempted to be delivered on 7/14. The customer refused the delivery due to the need for white glove service.
  
  Resolution: The customer has been contacted by Meadow Blu's Director of Operations informing her that the correct base for her table is with the delivery provider, ************, and that they will re-deliver the correct base as well as remove the incorrect and damaged bases as soon as the customer's and their schedule permits.

• Initial Complaint

  Date:09/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a coffee table through Meadow Blu for $1200. Originally ordered this piece July 3. We received the piece July 21 completely mangled and damaged. We sent photos in same day to meadow blu. Meadow blu responded that they would have another piece sent. On August 8 I was told that another table would be shipped out as a replacement for the damaged one I originally received. after multiple calls to track the new table and also emails to Meadow blue to try to get a status on the table I still do not have the product nor have I gotten responses on when to expect it. The shipping company continuously tells me that they are delayed and cannot give me a date to expect the table. Meadow blue has stopped responding to my emails as of august 26th.
  

  Business Response

  Date: 10/07/2022

  Business Response /* (1000, 5, 2022/09/27) */
  Customer was emailed tracking details and carrier has been in touch with our customer. Further, after speaking with the carrier today, they advised the customers shipment will be arriving to the local delivering terminal tomorrow (9/28) and the local company will be independently contacting the customer soon thereafter to set up the delivery appointment. Customer was provided via email a secondary point of contact name and phone number for the delivering terminal via email.

• Initial Complaint

  Date:09/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a bed 3/23/2022, at which time only a "typical shipping time"
  was listed as 5-7 business days. Pretty immediately I received a shipping update with a 10-12 week shipping time. This was less than ideal since I had been browsing for a while a preferred a sooner shipping time but I waited. Close to the 10-12 week **** (5/26) I reached out for an update and was told my order was on track and would ship at the end of June. July 7th I had not received or heard anything so I reached out again. This time I was told there was a delay and arrival would be mid August. At this point I wanted to speak to someone on the phone out of concern that I am expecting and needed this bed to arrive prior to giving birth. The phone line did not work. I emailed about the phone line and got this reply "Our customer service line is down at the moment. How can I assist you further?" I sent my concerns via email. The person I talked to offered to find me options with a quicker ship time. The options she sent were 2x's the price of the bed I purchased originally and not the same color or style. August 9th I requested another update. "Your order is on the way to the vendor's warehouse. Once it arrives, it will be inspected and then routed directly to you. It does show still on track for mid-late August. This typically means around the 15th-25th of the month." 9/22 I reached out again. The lady I had been speaking to was no longer there and that's the most I got from the conversation. No update, no response to my concern that the bed wasn't coming at all. I've called and so has my husband. We just want a refund at this point so we can order a bed from a reliable vendor and focus on bringing a healthy baby home:). This has been an unwanted distraction full of disappointment repeatedly. It's really hard to believe the run around they've given this far with no offer for better options other than spending 2x more money with no return of reliability on their part.

  Business Response

  Date: 09/28/2022

  Business Response /* (1000, 11, 2022/09/20) */
  Customer ******'s order was delayed due to product availability. She was offered multiple alternatives throughout the shopping experience.
  The customer was notified on September 6th that her item was scheduled to ship on September 29th. Customer ****** filed a chargeback on September 9th which prevented Meadow Blu from providing a refund. Meadow Blu conceded to the chargeback on September 13th and notified the customer via email of this action. We no longer have the funds for this purchase and the customer has received her desired result of a refund.

• Initial Complaint

  Date:07/25/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Ordered counter stools on Oct 27, 2021.
  -Candace W***e (Trade Account Manager) from Meadow Blu emailed on Nov 2, 2021 confirming 10-12 weeks lead time.
  -Jan 12, 2022 Candace replied to a follow up email confirming container is arriving at the warehouse 3.5-4 weeks.
  -Feb 14, 2022 Candace replied to an email sent on Feb 8th citing port congestion delays expecting outbound shipment at end of March.
  -April 13, 2022 Candace replies to follow up emails sent March 29, Apr 5 and Apr 12 stating continued port congestion and delayed delivery early July.
  -Jul 12,2022 Candace replies to Jun 22, July 6 and July 11 requests for update, proof of shipment with no resolution except that the ETA is still July.
  Credit card was charged in the full as of Nov 3, 2021 and still no goods received.
  

  Business Response

  Date: 08/17/2022

  Business Response /* (1000, 9, 2022/08/09) */
  There were delays in this customers fulfillment due to the strain on the logistics supply chain. This customer requested documents that could not be supplied as they were proprietary (signed manifest of the cargo vessel, which contained not only this customers merchandise, but the merchandise of suppliers nationwide and a variety of products not solely belonging to Bungalow5, the supplier) We did promise this customer tracking once her order was shipped and have come through on that promise. This has all been communicated as documented along with an anticipated arrival date shared with the customer of approximately 8/15. We look forward to this consumer receiving her long awaited product and hope she enjoys it for years to come!
  
  Warm Regards,
  
  Candace M. W****
  Trade Accounts Manager & Sales