Complaints

This profile includes complaints for Coastal Hemp Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Coastal Hemp Co. has 2 locations, listed below.

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  Coastal Hemp Co.

  569 Belle Station Blvd Mt Pleasant, SC 29464-8218

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  Coastal Hemp Co.

  2612 Larch Ln Ste 102 Mount Pleasant, SC 29466-7192

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Coastal Hemp in early July 2025. I paid extra for express shipping and was promised a Puffco Peak as a goodwill gesture due to previous order issues.
  
  Despite paying for faster shipping, my order was delayed, and communication from Coastal Hemp was inconsistent and often dismissive. I had to follow up multiple times just to get updates.
  
  Coastal Hemp offered me a $125 store credit as partial compensation. However, they later threatened to revoke the credit if I spoke publicly about my experience, which I found manipulative and unacceptable.
  
  To make matters worse, they eventually removed the store credit entirely without explanation.
  
  Additionally, I have been unable to confirm the legitimate business location for Coastal Hemp in South Carolina, which complicates further resolution.
  
  I am seeking assistance to resolve this dispute fairly, including confirmation of their business location and reinstatement of the compensation or an equivalent resolution.

  Business Response

  Date: 07/14/2025

  Thank you for reaching out and sharing your concerns. We understand your frustration and want to address this directly and transparently.
  We’re aware that your order experience did not meet expectations, and we apologize for the delay, inconsistent communication, and confusion regarding the goodwill credit. That’s not the level of service we aim to provide, and we’re actively reviewing your case in full detail, including the offer of the Puffco Peak and the status of the $125 store credit.
  We also want to clarify that at no point should you have felt threatened for sharing your experience — we take feedback seriously, even when it’s critical. If our communication gave that impression, we regret it and will ensure it’s addressed internally.
  Regarding your question about our business location, Coastal Hemp Co. is a legitimate, registered business based in South Carolina, and we’re happy to provide verification as needed. We’re committed to transparency and to resolving this matter fairly and respectfully.

  Customer Answer

  Date: 07/15/2025

   I’m rejecting this response because nothing has actually been resolved. The business has acknowledged the issues, but there’s still no real follow-up or proof that they intend to make things right.
  They mentioned a $125 store credit and a potential Puffco Peak offer, but nothing has been confirmed or provided in writing. At this point, those offers could have just been said to calm me down — I have no reason to believe they’ll actually follow through.
  If they’re serious about resolving this, they need to provide clear, written confirmation of any credit or compensation, along with actual steps being taken. Otherwise, their response feels like more of the same vague promises I’ve been getting since the start.
  
  
  Sincerely,
  Dkerrian D

  Business Response

  Date: 07/15/2025

  Hello,

  This person is irrational and trying to get free merchandise. I offered him a $125 credit which was way more than he deserved but I was attempting to be nice. Being nice never gets you anywhere unfortunately. I'm not interested in giving them much of anything. As you can see from all those attachments, he has been a time suck and I'm not going to hand over $250 in free merchandise just because he is a professional complainer.

  Thanks

  Customer Answer

  Date: 07/16/2025

  The company referred to me as a “time suck,” but the only attachments they submitted were our email exchanges — where I simply asked for the items I paid for or a fair resolution. I did not harass or threaten anyone. I communicated clearly and expected a normal level of service. That doesn’t make me irrational — that makes me a paying customer.