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Business Profile

Online Retailer

Garden And Table

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order with *********************************************** on 12/13/2024 to deliver a gift basket. Credit card was immediately charged for the order. After a month, the order was still not delivered. According to the online portal, the order is "Awaiting Fulfillment". Multiple attempts have been made to contact *********************************************** in order to cancel the order and refund the amount, but all attempts have been completely ignored.

  • Initial Complaint

    Date:09/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought online organic, gluten free pizza dough on July 30, 2024. Further inquiry with someone at company was it would ship on August 1 and arrive in 2 days.On August 7, 2024 I emailed Garden and Table and received back an automated email they were closed for Tropical ********************* and would reopen shortly. I contacted them multiple times on their website messaging between August 20 and August 30 and received no reply at all.Called and left message on September 2, 2024. Have heard nothing back from company.

  • Initial Complaint

    Date:07/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 25 oysters to be delivered. When I ordered there was one option for shipping, a "standard rate" of $19.95. The order was supposed to be processed within 1-2 days. When I checked the order is was still listed as "awaiting fulfillment". I online chatted with one of the reps and they told me I chose the "wrong shipping", although when I placed order, there was only one choice. So they canceled my order and wanted me to try and order again. At that point the shipping was now going to be $520 for 25 oysters. I told the rep to nevermind, I did not want to re-order. They told me I would receive a refund within a few business days. However, the refund never came. I tried the online chat and I emailed several times but never received a response. I also tried calling, but the business phone number isn't even a working number. Still have had no contact with them and no refund. They seem to be a scam site. Beware.

  • Initial Complaint

    Date:05/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 2 cases of frozen Kraft Macaroni and Cheese on 1/19/2024 for a total of ******. It is now 5/13/2024 and have yet to receive the product. I have messaged them through their website at least 6 weeks ago and never received a response. The lack of response in regard to the delay in delivery and the lack of customer service is ***************************. In addition, they have held our money without a refund.

  • Initial Complaint

    Date:02/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/4/23 I placed an online order for Jalapeo dark chocolate truffles. At the time of order, it said they would be delivered by Christmas. The status remained awaiting fulfillment. I chatted online with someone on 12/15 but they did not have any answers and suggested I buy something else. I never received the candy. Ive sent the company 3 emails requesting a refund and have heard nothing in response which is unbelievable to me. Thank you

  • Initial Complaint

    Date:01/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed 12.7.23 for a gourmet food product. Order never fulfilled nor received. **************** contacted via their website with no response.

  • Initial Complaint

    Date:12/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this company the product "kiss my keto" bread. I did receive an order within moderate time. But the order was not what I ordered. It was another product. I've contacted them daily since this happened. Asking to return the product and to get a refund. There has been no contact from this company whatsoever

  • Initial Complaint

    Date:06/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 1st i placed the order for keto bread, $53.98. Its been now a month and have not received anything. I tried emailing them, contacting any way i could but no responses. They took the money but didnt give product.

  • Initial Complaint

    Date:03/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order with Garden and Table on March 2, 2023 for one order of Sugar Free Gluten Free Vegan cookies. This order has yet to be fulfilled or delivered. The current status has been awaiting fulfillment since the order was placed. I have sent emails demanding for a refund of my money that was charged to my credit card.The order was $18.95 The delivery charge was $19.98 for a total of $38.93.There has been no response and no delivery of the product. If the BBB can assist in pursuing my money from this company, it would be greatly appreciated.I read the reviews after a few days later and seem this is a pattern. This company needs to be closed down.Thank you,****

  • Initial Complaint

    Date:01/26/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product Dec. 20 for Christmas delivery. Got email confirmation same day. Order never shipped. Sent email Jan. 14 saying product never shipped, asked for full refund, no reply. Sent another email Jan. 18 for refund, no reply. Total $56.87. Order # *****. Www.gardenandtable.net

Garden And Table is NOT a BBB Accredited Business.

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