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Business Profile

Electronic Cigarettes

Zuluvape

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Cigarettes.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on February 20, 2025 that was supposed to be delivered within 5-7 business days. It has now been 12 days and I still have not received my order worth $66.43. Zuluvape will not help check into why it is sitting at ************, ************** for 12 days.

    Business Response

    Date: 03/26/2025

    I am writing in reference to Complaint 23015013.  My hope is to resolve this issue, and remove any negative rating we may have received.  Attached is the shipping label for the original order, along with tracking that indicates it was delivered as addressed.  I am also attaching the shipping label for the replacement shipment sent to the customer, at our expense, that was delivered as well.  

    All of the items we ship from our site ship via **** Ground Advantage Hazmat shipping.  Unfortunately, this frequently causes extended delivery times when compared to Non-hazardous material shipments.  

    Please let me know what other information is necessary in order to resolve this issue. 

    Customer Answer

    Date: 03/26/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:10/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased from zuluvapes on Sept. 21, 2023.Order #****** I used the vapes. All of the vapes I used make me terribly sick. I got head spinning and blacked out. I was vomiting up blood.I want a refund back for what I spent.I was robbed while I was out of town, so I can't return them. They're gone, so I can't send them back.Please help me get my money back.

Zuluvape is NOT a BBB Accredited Business.

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