We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electronic Cigarettes

Zuluvape

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Cigarettes.

Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • James S

    Date: 04/14/2023

    James S

    Date: 04/14/2023

    Thought Id did my research prior to purchasing, but apparently not good enough. I received 6 retail boxes of ten today and theyre all fake. On top of that, they offer no resolution to the matter. Very disappointed, if the deals to good to be true 9/10 it is. Dont make the same amount I did no amount of research can protect you.

    Zuluvape

    Date: 04/17/2023

    Hello, we have no record of this customer or email in our database. Could we please request an order number/date purchased or more info? When he says he received it, it is obviously through our website. I am willing to share a screen shot from our website showing no record of *********************** or ******************.

    Please help us to resolve this and help the customer. We do not sell anything fake and definitely do not want customers feeling this way. If for any reason the items he purchased as indicated are not verifying, we can take care of that. 

     

    Zuluvape

    Date: 04/17/2023

    We found the order under a *********************** with the email ********************

    I have reached out to the customer by email to help resolve this either by sending the product back for full refund using our prepaid label or sending us the *** code so we can reach out to the manufacture to update their database for him. I am waiting to hear back. We will also have the manufacture reach out to him by email to insure that the product is authentic. Please allow us to rectify this and not post this review. Thank you in advance

    Zuluvape

    Date: 04/17/2023

    We found a message from the customer. showing a screen shot of the box not authenticating. They used *************** it should be FG. The customer typed in the incorrect letters. You could verify this product via *************************************** ***************


    I'll communicate the customer typo with him/her. Please verify and remove this review


     


    Thank you very much

  • Sarah K

    Date: 10/02/2022

    This is the best online vape store! They ship fast and are very reliable. Once I had an issue with a damaged product and they made it right with no push back. I will always remain a loyal customer!

Zuluvape is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.