Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Resort

Westgate Resort and Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Resort.

Reviews

Customer Review Ratings

1/5 stars

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromDave R

    Date: 11/12/2023

    1 star
    So beyond frustrated with Westgate... DON'T recommend buying a timeshare!!! Not worth it! Extra added fees you don't expect. Using the timeshare not as discussed or promised. Told owning a timeshare would be profitable, but selling it seems like there are absolutely no options and no buyers. No way to get out!! Asked Westgate to just take it back and we'll give it to them just to get out and they won't do it. It's a financial drain. Do NOT recommend anyone to buy timeshare ownership here.
  • Review fromKatlyn C

    Date: 06/09/2023

    1 star
    If I could give this company zero stars I would. I booked a room for a week in August of 2023, however some personal issues came up and now am not able to go. I am being told I will not be refunded for this and now am out almost $1400. DO NOT EVER BOOK WITH THIS HOTEL!! COMPLETE SCAM!!

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.