We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Companies

One Call Move

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was hired through Uhaul to load and unload for my move on Saturday October 28th. I rented a 15 foot truck. The drive for the move was across town, a total of 11 minutes on smooth roads. After unloading, we tipped both movers generously and left a positive review. It was only after they left did we find they had completely and irreparably broken the television. The giant cracks in the screen were located in the locations it would have been gripped to carry it. I contacted the company and they refused to take responsibility for this, refused to answer the phone to discuss this after I left a voicemail, and did not provide any partial refund or compensation for their negligence.

    Business Response

    Date: 11/07/2023

    My movers already told me when you was driving the truck you hit bumps in the road. My movers carried your tv and packed nicely between a mattress. If you hit bumps in the roads while driving we can’t control that. Only the driver can, and that can cause sudden cracks. We’ve been doing this for a long time and never broken a tv while moving it.

  • Initial Complaint

    Date:06/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    One call move is a moving company in Charleston sc that can be contracted directly or through U-Haul or other moving assistance. I booked 2 helpers for 2 hours. Upon discussing with the owner - he requested I book an additional hour to account for flights of stairs which I had 3. It was my understanding that I was booking the additional hour to account for the time it will take to go up and down the stairs. He did not specify that it was a non refundable stair fee. After the helpers came and completed the job it only took half the time - 1.5 hours even though I paid for 3 hours. I requested a refund of the money for the time and the owner, mark refused. Stating that the movers have already been paid and there’s nothing he can do. it’s my fault for not understanding the terms. It’s a stair fee thay everyone pays. I explained that this is poor customer service and poor business practice.

    Business Response

    Date: 06/23/2023

    One Call Move LLC

     

    Hey Miranda, I see you have a complaint on the stair fee. I send the same text or tell all my clients the same thing. Our first flight is free. When it’s 2 or more flights then we tell them about the stair fee. Since they booked through uhaul, I follow uhaul policy according to mine as well. When I’m booked through uhaul, I can’t personally charge you. It would have to be through the uhaul site I was booked from. But when it’s on uhaul, we ask to add another hour for the stair fee. Since we can’t Zelle it or anything. Cause that’ll be breaking the rules with uhaul. All my clients have had no problem and they had understand. All you booked with us was 2hrs plus the stair fee. If there was any concerns before then you could’ve canceled and went with different movers. I tell all my clients about the stairs ahead of there move to book another hour through uhaul if it’s 2 flights or more for the stair fee. I even have text messages of me telling all my clients the same thing. Are movers got paid for 2hrs plus the stair fee to account for the 3 flights of stairs. If there’s any more questions, I’ll gladly answer them. 

One Call Move is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.